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11 

 

TROUBLE SHOOTING / ERROR CODES 

MESSAGE 

 

MEANING 

 

 

 

No message on display. Power has been cut off 

to spa. 

 

 

 

Temperature unknown. 

 

 

 

 

“Overheat” - The spa has shut down. * One of 

the sensors has detected 118°F/47.8°C at the 

heater. 

 

 
“Overheat” - The spa has shut down. * One of 

the sensors has detected 110°F/43.5°C. 

 

 
Spa is shut down. * The sensor that is plugged 

into the sensor “A” jack is not working. 

 

 
Spa is shut down. * The sensor that is plugged 

into the sensor “B” jack is not working. 

 

 

 
Sensors are out of balance. If alternating with 

spa temperature, it may just be a temporary 

condition. If flashing by itself, spa is shut down.* 

 

 

A significant difference between temperature 

sensors has been detected. This could indicate 

a flow problem. 

 

 

Persistent low flow problems. (Displays on the 

fifth occurrence of ‘HL’ message within 24 

hours.) Heater is shut down, but other spa func-

tions continue to run normally. 

 

Possible inadequate water, poor flow, or air 

bubbles are detected in the heater. Spa is shut 

down for 15 minutes. 

 

 

Inadequate water detected in heater. (Displays 

on third occurrence of ‘dr’ message.) Spa is 

shut down. * 

 

 

“Ice” - Potential freeze condition detected. 

 

 

 

 

* - 

Even when spa is shut down, some 

equipment will turn on if freeze protection is 

needed. 

ACTION REQUIRED 

 

 

 

 

 

The control panel will be disabled until power returns. 

Spa settings will be preserved until next power up. 

 

 

 

After the pump has been running for 1 minute, the current 

water temperature will be displayed. 

 

 

 

DO NOT ENTER THE WATER. Remove the spa cover 

and allow water to cool. Once the heater has cooled, 

reset by pushing any button. If spa does not reset, shut 

off the power to the spa and call your dealer. 

 

DO NOT ENTER THE WATER. Remove the spa cover 

and allow water to cool. At 107°F/41.7°C, the spa should 

automatically reset. If spa does not reset, shut of the 

power to the spa and call your dealer. 

 

If the problem persists, contact your dealer. (May appear 

temporarily in an overheat condition.) 

 

 
If the problem persists, contact your dealer. (May appear 

temporarily in an overheat condition.) 

 

 

If the problem persists, contact your dealer. 

 

 
 

 

If the water level is normal, make sure all pumps have 

been primed. If problem persists, contact your dealer. 

 

 
Follow action required for ‘HL’ message. Heating capabil-

ity of the spa will not reset automatically; you may press 

any button to reset. 

 

 

If water level is normal, make sure all pumps have been 

primed. Press any button to reset. This message will re-

set within 15 minutes. If problem persists, contact your 

dealer. 

 

Follow action required for ‘dr’ message. Spa will not auto-

matically reset. Press any button to reset manually. 

 

 

 

No action required. All equipment will automatically acti-

vate regardless of spa status. The equipment stays on 4 

minutes after the sensors detect that the spa temperature 

has risen to 45°F/7.2°C or higher. An optional freeze 

sensor may be added to protect against extraordinary 

freeze conditions. Auxiliary freeze sensor protection is 

advisable in colder climates. See your dealer for details. 

Summary of Contents for Energize EM5

Page 1: ...Owner s Manual 2012 Important Information Enclosed Please read before setting up or using your spa Rev 1 1 12 MODELS EM5 EM6...

Page 2: ...o use this product unless they are closely supervised at all times 8 A wire connector is provided on this unit to connect a minimum No 8 AWG 8 4mm2 solid copper conductor between this unit and any met...

Page 3: ...WARNING Improper electrical connections or conductor sizing may cause the equipment module to operate improperly create the potential for an electrical hazard and may void the warranty 9 CAUTION Use o...

Page 4: ...ed on a solid flat and level surface that does not move or shake 7 You should consult with a builder or engineer to determine if your floor will support the spa weight Remember you must allow for the...

Page 5: ...ectrical Code N E C and local code requirements The connection must include the conductors necessary for operation and bonding as required by N E C 1 Remove the spa from its shipping container and ret...

Page 6: ...ent module area for water leaks If there is water dripping it is probably a loose connection at the equipment module You should re check the tightness of the fittings and placement of the O rings Chec...

Page 7: ...ou must properly test and maintain your spa water for health and appearance reasons Chemical imbalance can cause skin irritations and dirty water is both unsightly and undesirable to soak in With litt...

Page 8: ...e surface Bug Tar Remover or OOPS Do not use an abrasive brush or cleaning agent as it will scratch the finish DO NOT USE any of the following items to clean your tub Acetone Goof Off or any cleaners...

Page 9: ...sure that the thermostat is set to keep the water warm If you intend on closing down your spa for the winter you should follow the winterizing procedures listed below 1 Drain the spa as explained in t...

Page 10: ...ng for at least 2 minutes Your spa will enter Priming Mode when it is energized During Priming Mode press Jets button repeatedly and be sure the pump is free of air Priming Mode lasts less than 5 minu...

Page 11: ...rrent water temperature will be displayed DO NOT ENTER THE WATER Remove the spa cover and allow water to cool Once the heater has cooled reset by pushing any button If spa does not reset shut off the...

Page 12: ...l hot water coming from the jets Make sure all valves are open to allow full water flow through the system Limited water flow will NOT build enough pressure to allow the heater to come on Clean the fi...

Page 13: ...________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ________...

Page 14: ...an 49512 phonenumber 800 766 7727 for packaging and shipping instructions In addition Emerald reserves the right to inspect or designate a person to inspect any part that is claimed to be defective an...

Page 15: ...years unless otherwise excluded as described above from initial start up of spa and labor is not included on such parts notwithstanding anything above to the contrary The stainless steel escutcheon o...

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