Care & Cleaning
Cleaning
Power off and unplug the appliance
before cleaning.
All blades are very sharp. Handle carefully.
Use only a damp cloth to clean the Motor
Housing and Chopper Bowl Lid.
Do not immerse the Motor Housing
in water.
Remove the Blade Guard before cleaning
the Blender Shaft.
After processing salty food, rinse the
parts that were used immediately.
When processing colorful food, the
plastic parts of the appliance can become
discolored. Wipe these parts with
vegetable oil before cleaning.
Storage
Always place the plastic guard on the
Chopper Blade before storing. Store
the appliance and its parts in a clean,
dry place.
The
Emeril Lagasse
™
Blender & Beyond
™
is covered
by a 90-day money-back guarantee. If
you are not 100% satisfied with your
product, return the product and request a
replacement product or refund. Proof of
purchase is required. Refunds will include
the purchase price, less processing
and handling. Follow the instructions
in the Return Policy below to request a
replacement or refund.
REPLACEMENT GUARANTEE POLICY
Our products, when purchased from
an authorized retailer, include a 1-year
replacement guarantee if your product
or component part does not perform as
expected, the guarantee extends only to the
original purchaser and is not transferable.
If you experience an issue with one of our
products within 1 year of purchase, return
the product or the component part for
replacement with a functionally equivalent
new product or part. The original proof
of purchase is required, and you are
responsible to pay to return the appliance
to us. In the event a replacement appliance
is issued, the guarantee coverage ends six
(6) months following the receipt date of the
replacement appliance or the remainder of
the existing guarantee, whichever is later.
HPC Brands, LLC reserves the right to
replace the appliance with one of equal or
greater value.
RETURN POLICY
If, for any reason, you would like to
replace or return the product under the
money-back guarantee, your order number
can be used as the return merchandise
authorization number (RMA). If the product
was purchased in a retail store, return the
product to the store or use “RETAIL” as the
90-Day Money-Back Guarantee
RMA. Return your product to the address
provided below for a replacement, which will
incur no additional processing and handling
fees, or for the refund of your purchase
price, less processing and handling. You
are responsible for the cost of returning the
product. You can locate your order number
at www.customerstatus.com. You can call
customer service at 973-287-5132 for any
additional questions. Pack the product
carefully and include in the package a note
with (1) your name, (2) mailing address,
(3) phone number, (4) email address,
(5) reason for return, and (6) proof of
purchase or order number, and (7) specify
on the note whether you are requesting a
refund or replacement. Write the RMA on
the outside of the package.
Send the product to the following return
address:
Emeril Lagasse Blender & Beyond
HPC Brands, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not
been acknowledged after two weeks, please
contact Customer Service at 973-287-5132.
REFUND
Refunds requested within the money-back
guarantee timeframe will be issued to the
payment method used at purchase if the item
was purchased directly from HPC Brands,
LLC. If the item was purchased from an
authorized retailer, proof of purchase is
required, and a check will be issued for the
item and sales tax amount. Processing and
handling fees are non-refundable.
18
Emeril Lagasse
™
Blender & Beyond
™
Emeril Lagasse
™
Blender & Beyond
™
19
