The
Emeril Lagasse Forever Pan Pro
is covered
by a 90-day money-back guarantee. If
you are not 100% satisfied with your
product, return the product and request a
replacement product or refund. Proof of
purchase is required. Refunds will include
the purchase price, less processing,
shipping, and handling. Follow the
instructions in the Return Policy below to
request a replacement or refund.
The Emeril Lagasse Forever Pan Pro comes
with a lifetime guarantee, which includes
the nonstick surface, for as long as the
original purchaser owns the product. Proof
of purchase is required. This guarantee
does not cover changes in the appearance
of the pan unless they have a significant
impact on function. For this guarantee
to apply, the Emeril Lagasse Forever
Pan Pro must be used as directed in the
instruction manual. The guarantee does not
cover commercial use, does not cover
misuse, and does not cover subsequent
purchasers, resales, or transfers.
In the event that your pan does not perform
properly, please contact Customer Service
to arrange for replacement of your pan
with a new Emeril Lagasse Forever Pan Pro,
an equivalent pan, or a refund of the
depreciated value of your purchase price
(minus processing, shipping, and handling)
for the pan based on the number of years
owned. If purchased as part of a set, HPC
BRANDS, LLC will either replace it or
issue a refund in an amount equal to the
purchase price of the individual pan
reduced to the pan’s depreciated value as
discussed above. For purposes of this
guarantee, all pans are considered to be of
equal value. HPC BRANDS, LLC, in its
sole discretion, will decide which method
of honoring the guarantee will be selected.
Please note that you, the purchaser, are
responsible for providing proof of purchase
and for returning the pan at your expense.
RETURN POLICY
If, for any reason, you would like to
replace or return the product under the
money-back guarantee, your order number
can be used as the return merchandise
authorization number (RMA). If the product
was purchased in a retail store, return the
product to the store or use “RETAIL” as
the RMA. Return your product to the
address provided below for a replacement,
which will incur no additional processing
and handling fees, or for the refund of
your purchase price, less processing
and handling. You are responsible for
the cost of returning the product.
You can call customer service at 973-287-
5132 for any additional questions. If you are
returning the pan for replacement under the
lifetime guarantee, provide the information
requested. Pack the product carefully and
include in the package a note with:
(1) your name, (2) your mailing address,
(3) your phone number, (4) your email
address, (5) the reason for the return,
and (6) proof of purchase or order number.
Specify on the note whether you are
requesting a refund or replacement. Write
the RMA on the outside of the package.
Send the product to the following
return address:
Emeril Forever Pan Pro
HPC BRANDS, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not
been acknowledged after two weeks, please
contact Customer Service at 973-287-5132.
REFUND
Refunds requested within the money-back
guarantee timeframe will be issued to the
payment method used at purchase if the
item was purchased directly from HPC
BRANDS, LLC. If the item was purchased
from an authorized retailer, proof of purchase
is required, and a check will be issued for
the item and sales tax amount. Processing
and handling fees are non-refundable.
90-Day Money-Back &
100% Lifetime Guarantee
Summary of Contents for FOREVER PAN PRO
Page 1: ...Owner s Manual...
