RETURN POLICY
If, for any reason, you would like to
replace or return the product under the
money-back guarantee, your order number
can be used as the return merchandise
authorization number (RMA). If the product
was purchased in a retail store, return
the product to the store or use “RETAIL”
as the RMA. Return your product to the
address provided below for a replacement,
which will incur no additional processing
and handling fees, or for the refund of
your purchase price, less processing and
handling. You are responsible for the cost of
returning the product. You can locate your
order number at www.customerstatus.com.
You can call customer service at 973-287-
5132 or email info@tvcustomerinfo.com for
any additional questions. Pack the product
carefully and include in the package a note
with (1) your name, (2) mailing address,
(3) phone number, (4) email address,
(5) reason for return, and (6) proof of
purchase or order number, and (7) specify
on the note whether you are requesting a
refund or replacement. Write the RMA on
the outside of the package.
Send the product to the following
return address:
Emeril Lagasse Forever Pans
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request
has not been acknowledged after two
weeks, please contact Customer Service
at 973-287-5132.
REFUND
Refunds requested within the money-back
guarantee timeframe will be issued to the
payment method used at purchase if the
item was purchased directly from Tristar. If
the item was purchased from an authorized
retailer, proof of purchase is required, and
a check will be issued for the item and
sales tax amount. Processing and handling
fees are non-refundable.
