6
Troubleshooting
6.1
Service support
This section provides basic troubleshooting tips for the Emerson Smart Wireless Field
Network. To receive technical support by phone:
Global Service Center
Software and Integration support
United States-1 800 833 8314
International-63 2 702 1111
Customer Central
Technical support, quoting, and order-related questions
United States-1 800 999 9307 (7:00 am to 7:00 pm CST)
Asia Pacific-65 6777 8211
Europe/Middle East/Africa-49 (8153) 9390
Or email the wireless specialists at: Specialists-Wireless.EPM-RTC@EmersonProcess.com
6.2
Initial connection: Web browser returns "page
not found"
Possible cause: Incorrect IP address
Recommended actions
1. Connect the Gateway and PC/laptop.
2. Verify the Gateway is properly powered, 24 VDC (nominal) and 250 mA.
3. Verify the IP address for the Gateway (default primary port is 192.168.1.10,
default secondary port is 192.168.2.10 or for DeltaV
™
Ready Gateway’s default
primary port is 10.5.255.254, default secondary port is 10.9.255.254).
4. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address
should be 155.177.0.yyy).
Possible cause: Internet proxy settings
Recommended actions
1. Connect the Gateway and PC/laptop.
2. Verify the Gateway is properly powered, 24 VDC (nominal) and 250 mA.
3. Disable Internet browser proxy settings.
Reference Manual
Troubleshooting
00809-0600-4410
May 2020
Emerson 1410S/781S
45
Summary of Contents for 781S
Page 2: ...2 ...
Page 6: ...Introduction Reference Manual May 2020 00809 0600 4410 6 Emerson com ...
Page 20: ...Configuration Reference Manual May 2020 00809 0600 4410 20 Emerson com ...
Page 34: ...Installing the Gateway Reference Manual May 2020 00809 0600 4410 34 Emerson com ...
Page 44: ...Operation and maintenance Reference Manual May 2020 00809 0600 4410 44 Emerson com ...
Page 67: ...Reference data Reference Manual May 2020 00809 0600 4410 54 Emerson com ...
Page 68: ...Quick Start Guide 00825 0600 4410 Rev AA March 2020 Emerson Wireless 1410S Gateway ...
Page 93: ...7 5 Declaration of Conformity Quick Start Guide March 2020 26 Emerson com ...
Page 94: ...March 2020 Quick Start Guide Quick Start Guide 27 ...
Page 95: ...Quick Start Guide March 2020 28 Emerson com ...
Page 98: ...Quick Start Guide 00825 0700 4410 Rev AA March 2020 Emerson Wireless 781S Smart Antenna ...
Page 112: ...Quick Start Guide March 2020 16 Emerson com ...
Page 113: ...March 2020 Quick Start Guide Quick Start Guide 17 ...
Page 115: ...March 2020 Quick Start Guide Quick Start Guide 19 ...
Page 116: ...Quick Start Guide March 2020 20 Emerson com ...
Page 118: ...Quick Start Guide March 2020 22 Emerson com ...
Page 119: ...March 2020 Quick Start Guide Quick Start Guide 23 ...
Page 130: ...Redundant Gateway systems Reference Manual May 2020 00809 0600 4410 64 Emerson com ...