How to return material for Repair or Exchange
Before a product can be returned to Remote Automation Solutions (RAS) for repair, upgrade, exchange, or to verify
proper operation, Form (GBU 13.01) must be completed in order to obtain a RA (Return Authorization) number and
thus ensure an optimal lead time. Completing the form is very important since the information permits the RAS
Watertown Repair Dept. to effectively and efficiently process the repair order.
You can easily obtain a RA number by:
A. FAX
Completing the form (GBU 13.01) and faxing it to (860) 945-2220. A RAS Repair Dept. representative will
return the call (or other requested method) with a RA number.
B. E-MAIL
Accessing the form (GBU 13.01) via the RAS Web site (www.emersonprocess.com/remote) and sending it
via E-Mail to
CustServe.RAS@Emerson.com
. A RAS Repair Dept. representative will return E-Mail (or
other requested method) with a RA number.
C. Mail
Mail the form (GBU 13.01) to
Remote Automation Solutions
A Division of Emerson Process Management
Repair
Dept.
1100 Buckingham Street
Watertown,
CT
06795
A RAS Repair Dept. representative will return call (or other requested method) with a RA number.
D. Phone
Calling the RAS Repair Department at (860) 945-2442. A RAS Repair Department representative will
record a RA number on the form and complete Part I, send the form to the Customer via fax (or other
requested method) for Customer completion of Parts II & III.
A copy of the completed Repair Authorization Form with issued RA number should be included with the product
being returned. This will allow us to quickly track, repair, and return your product to you.
Summary of Contents for ControlWave GFC IStran
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