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Troubleshooting and FAQ’s
Q:
When connecting the Logger to my PC, it generates a file name called “INTERIM.”
What is wrong?
A:
The logger has not been manually stopped and is continuously recording temperature data
(even during connection to PC.). You may transfer the file to your PC at any time. You can manually
rename the file (Serial number can be found inside the PDF report).
Q:
My logger is beeping. Why and how do I turn it off?
A:
If the logger is emitting a beeping noise, it is because it was configured to have an audible alert.
This is to assist in the identification of an alert. To turn off the sound, press and hold the STOP button
for 0.5 seconds. Take care not to press and hold too long (3 seconds) or you may accidentally stop
the logger.
Q:
(TP1XD) I have the probe connected to the Logger but it’s not showing up in the report when I
connect the logger to the PC?
A:
It’s possible that your configuration software is not set up correctly, please connect the logger to the
PC and run the configuration software. Ensure that the “Enable Probe” option is checked.
Q:
I am trying to manually delete the PDF and CSV file from the logger memory to start a new dataset.
After connecting the logger, the original file is still there. What is wrong?
A:
The GO USB Loggers are designed to prevent tampering of data during shipments. Any attempt to
delete files manually from the directory is disabled. To start a new dataset, use the configuration
software to clear memory first. Note that once cleared, you cannot retrieve the old data. Make sure
to transfer a copy first.
Q:
My logger does not alert when a temperature excursion has occurred.
A:
Loggers come pre-configured from factory and do not have alerts configured. Please download the
configuration software to set up your logger to meet your monitoring requirements.
