TROUBLESHOOTING
WHAT TO DO
Water and steam spits
forcefully from spout
without turning on the
dispenser faucet.
Water is not hot.
• Unit is boiling.
May be normal during initial setup.
• The unit is unplugged.
• The electric outlet is inoperative.
• Activate faucet lever to release some water from
the tank.
• Adjust water temperature using dial on tank front.
Remember that at higher altitudes, water boils
at lower temperatures.
• Make sure the unit is connected to a properly grounded
electric outlet.
• Make sure the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water is too hot
or not hot enough.
• Thermostat is not adjusted to
your needs.
• Adjust the thermostat slowly, then activate faucet lever for 20
seconds to bring in fresh water to be heated at the new setting.
Allow 5-7 minutes for water to reach new temperature.
Water comes out the
vent instead of spout.
• Outlet tube is blocked.
• Check that outlet tube is not kinked, twisted or pinched.
• Unscrew spout end piece and clean out any debris.
Water is dripping from
the spout/vent
intermittently.
• The expansion chamber isn’t draining
properly due to low water pressure.
• The spout is blocked.
• Unplug the unit. If the dripping doesn’t stop after a few
minutes, check the supply valve to ensure that is fully
open and there are no obstructions in the water line
reducing the pressure below 30 psi (
i.e., a poorly mounted
saddle valve, a clogged water filter, or a partially opened
shut-off valve).
• Unscrew spout end piece and clean out any debris.
Water is dripping
from the spout/vent
constantly.
• Debris in the water line may be
in the faucet valve seat causing a
slow water leak.
• Unscrew spout end piece and clean out any debris.
• Activate faucet lever 7-10 times to flush faucet & lines.
Divided stream.
• Debris in the end piece.
• Unscrew spout end piece and clean out any debris.
Water continues to run
after releasing lever.
(HC3/GN3/View/ Wave)
• Mounting nut too tight.
• Mounting washers not
installed properly
• Loosen mounting nut, 1/4 turn at a time, until shut-off occurs.
• See page 6 or 7, Step 2B to check proper mounting
washer installation.
PROBLEM
POSSIBLE
C
AUSE
FILTRATION ISSUES
(Filtration available as an option)
If you are still experiencing trouble call the AnswerLine
™
1-800-558-5700.
Water taste or odor
New filter leaks or
doesn’t fit
No water flow or
low water flow
• Filter needs to be flushed out
• Life of filter has expired
• Head and bracket not fully rotated
• Filter O-ring breach
• Life of filter has expired
• Activate the faucet lever and run until the water is cold.
If there is no change, replace filter cartridge.
• Remove, inspect, reinstall filter cartridge.
• Remove new filter, replace with old filter. Check operation.
If OK, reinstall new filter and recheck operation.
• Replace filter cartridge.
See page 14.
Please read Troubleshooting Guide and/or visit
www.insinkerator.com before calling AnswerLine
™
15
