NetSure
™
-48 VDC Power System
User Manual, UM582137200
Spec. No: 582137200
Document Code: UM582137200
Model No: NetSure™ 5100
Revision A, January 11, 2017
[17 of 17]
NetPerform™ Optimization Services
At Emerson Network Power, we understand the importance of reliable equipment – it’s critical to both your business and your bottom
line. That is why we offer a wide array of services to meet all of your network infrastructure needs.
Customer Service (Pre-Shipment)
CustomerService.ESNA@Emerson.com
Pricing and availability
[1,2]
, purchase orders, expediting requests
and order tracking. Ask for your company’s dedicated Customer Service
Associate.
Phone
1.800.800.1280 option 1
Customer Support Center (Post-Shipment)
ESNACustomerSupportCenter@Emerson.com After an order has shipped, contact our Customer Support Center
with related questions, concerns or claims.
Phone
1.956.661.6867
Account Management
AccountManagement.ESNA@Emerson.com
Provides quotes and bid responses
for custom configured
[2]
DC power
systems and outside plant enclosures for customers and channel partners
(Reps, VARs & Distributors).
Phone
1.800.800.1280 option 2
Spare Parts
DCpower.Spares@Emerson.com
OSP.Spares@Emerson.com
Pricing and purchase orders for spare parts, including but not limited to
breakers, cables, fuses, rectifier fans, misc. breaker and fuse panels,
enclosure fans, doors and switches, etc.
Phone
1.800.800.1280 option 5
DC Power Depot Repair
DCpower.Repair@Emerson.com
Creates and processes RMAs for depot repair and refurbishment.
Determines repair and refurbishment lead times and pricing based on
warranties/contractual agreements. Provides repair shipping information
and status.
Phone
1.800.800.1280 option 6
Technical Support
DCpower.TAC@Emerson.com
OSP.TAC@Emerson.com
Answers technical product and system questions; determines status of
warranties and contractual agreements for repair.
Phone
1.800.800.5260
DCpowerReps.ESNA@Emerson.com
Provide quotes and bid responses for application specific configured DC
power systems for Liebert DC power sales reps.
Phone
1.440.240.0639
[1]
Contact Account Management for custom-configurations.
[2]
Contact Spare Parts for parts and accessories.
