TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
Before you call for service, review this list. lt may save you time and expense.
Problem
Possible Causes
Solutions
Air conditioner will
not start
•
The air conditioner plug is not
completely inserted into the outlet.
•
Make sure electrical plug is plugged completely
into a live, properly grounded outlet.
•
The fuse is blown or the circuit
breaker has tripped.
•
Replace the fuse or reset the circuit breaker.
Make sure that there are no other appliances on
the same circuit.
• Power failure
•
lf a power failure occurs, turn the power OFF.
When power is restored, wait 3 minutes before
restarting the air conditioner.
•
"
" appears in the display
•
The water collection tank is full. Drain the tank
and reset your settings.
See the Care and Cleaning section.
•
Room temperature is less than the
set temperature.
•
This is normal. The air conditioner automatically
shuts off when the room temperature is equivalent
or lower than the set temperature (in cool mode).
Adjust the temperature setting if needed.
Air conditioner does
not cool properly
•
Airflow is restricted.
•
Make sure there is sufficient clearance around
the air conditioner and that the air inlet and outlet
are not blocked.
•
The air filter is dirty.
•
Clean the air filter at least every two weeks.
See the Care and Cleaning section.
•
The room is very hot, or not enough
time allowed for cooling.
•
When first turned on, allow the air conditioner
sufficient time to cool the room.
•
Cold air is escaping.
•
Check for open furnace, floor registers, cold air
returns ,open windows or doors.
• Cooling coils have iced up.
•
In especially cool, humid weather and when the
air conditioner is running frequently or for
extended periods, ice can form on the cooling
coils, blocking airflow. It is normal; select a higher
temperature and the High fan speed.
Air conditioner runs
too often or too long
•
Area to be cooled is too large for
the air conditioner.
•
Consult your dealer for the air conditioner
capacity necessary to cool the desired area.
• Doors or windows are open
• Make sure doors and windows are closed.
For any questions or Technical Support,
Please call customer service:1-844-882-2622
Or email: serviceweb@canac.ca
