155
Reference Manual
00809-0100-4570, Rev DA
Service and Troubleshooting
November 2017
Service and Troubleshooting
9.8
Service support
To expedite the return process outside of the United States, contact the nearest Emerson
™
representa-
tive.
Within the United States, call the Emerson Instrument and Valves Response Center using the
1-800-654-RSMT (7768) toll-free number. This center, available 24 hours a day, will assist you with any
needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the material to which the product was last
exposed. Emerson Instrument and Valves Response Center representatives will explain the additional
information and procedures necessary to return goods exposed to hazardous substances.
For tracking and handling purposes, a separate RMA form must be completed and submitted for each
product to be returned. The RMA request must include the product’s serial number and a detailed
description of the problem encountered.
Once an RMA number has been issued, a confirmation by e-mail or fax will be sent to the customer with
the following information:
RMA number
Product and product quantities authorized for return
Shipping address details
RMA terms and conditions
For both in-warranty and out-of-warranty repairs, the customer is responsible for paying the outbound
freight expense, and any applicable import and/or export duties and taxes. Emerson will pay the return
freight expense for in-warranty repairs.
All products/parts returned for repair, both in-warranty and out-of-warranty, should have a label
attached detailing the failure/fault/non-conformity and its RMA number.
Note
Emerson strongly advises its customers to hold a small quantity of products in stock for immediate
replacement of faulty or damaged units at end-user sites, thereby providing the best service.
Individuals who handle products exposed to a hazardous substance can avoid injury if they are informed
of and understand the hazard. If the product being returned was exposed to a hazardous substance as
defined by Occupational Safety and Health Administration (OSHA), a copy of the required Safety Data
Sheet (SDS) for each hazardous substance identified must be included with the returned goods.
Summary of Contents for Rosemount 5708
Page 1: ...Reference Manual 00809 0100 4570 Rev DA November 2017 Rosemount 5708 3D Solids Scanner ...
Page 2: ...ii Section Title November 2017 Reference Manual 00809 0100 4570 Rev DA ...
Page 8: ...vi Reference Manual 00809 0100 4570 Rev DA Contents November 2017 Contents ...
Page 12: ...2 Reference Manual 00809 0100 4570 Rev DA Introduction November 2017 Introduction ...
Page 202: ...ii Reference Manual 00809 0100 4570 Rev DA Index November 2017 Index ...
Page 203: ...iii Reference Manual 00809 0100 4570 Rev DA November 2017 ...
