Emerson RXi2-UP, Hardware Reference Manual

Page 1: ...Hardware Reference Manual GFK 3047D Oct 2021 RXi2 UP Industrial PC HARDWARE REFERENCE MANUAL ...

Page 2: ...ent nor to provide for every possible contingency to be met during installation operation and maintenance The information is supplied for informational purposes only and Emerson makes no warranty as to the accuracy of the information included herein Changes modifications and or improvements to equipment and specifications are made periodically and these changes may or may not be reflected herein I...

Page 3: ... 1 1 Flat Wall Mountingwith MountingPlates 11 4 1 2 Flat Wall Mounting Through Wall 12 Section 5 InstallationandStartup 13 5 1 GeneralInstallationGuidelines 13 5 2 RequiredMaterials 13 5 2 1 PowerSupply 14 5 2 2 Keyboard 14 5 2 3 Video Monitor 14 5 3 Minimum System Requirements 14 5 4 Power On Self Test POST 14 5 5 Installation Procedures 15 5 5 1 PCIe Board Installation 15 5 5 2 MiniPCIeAdd onBoa...

Page 4: ...6 1 6 DisplayPort 36 6 1 7 USB 3 0 Connectors 37 6 1 8 PowerConnectors 38 6 1 9 InternalSATAConnector 39 6 1 10CFastConnector 39 6 1 11Serial COM Ports 39 6 1 12SATA 2 5 inch Drive Tray Replacement 41 6 2 AdditionalDevices 46 6 2 1 Temperature Sensor 46 6 2 2 NVSRAM 46 Section 7 HardwareandFirmware ProgrammableDevices 47 7 1 SMBUSDevices 47 7 2 Ethernet 47 7 3 PCIePorts 47 7 4 PCIRouting 48 Sectio...

Page 5: ...ndCertification 52 8 2 6 Battery 52 8 3 TechnicalSpecifications 53 Section 9 Troubleshooting 54 9 1 Movicon NExT License File Recovery in Windows 10 54 Appendix A Open Source Software OSS List V0 x 55 Appendix B Acronyms and Abbreviations 56 Appendix C Glossary 58 General Contact Information 61 Technical Support 61 ...

Page 6: ...o run Human machine Interface HMI historian and analytics applications for real time control of operations It offers expansion options of 1 2 or 4 mini and low profile PCI Express PCIe slots and CFast storage A Computer On Module COM is a module containing all components necessary for a bootable host computer packaged as a super component A COM requires a carrier board to connect I O and power up ...

Page 7: ...PCIe riser board PIP24VDC power supply module SRC SATA riser board for additional 2 5 inch mass storage devices support Industrial grade enclosure with heat sink for the module and carrier components This chapter describes the features capabilities and compatibilities of the RXi2 UP IPC and its components Figure 1 0 Slot RXi2 UP IPC Figure 2 1 Slot RXi2 UP IPC ...

Page 8: ...RXi2 UP IPC Hardware Reference Manual Section 1 GFK 3047D Oct 2021 Introduction 3 Figure 3 2 Slot RAID RXi2 UP IPC Figure 4 4 Slot RXi2 UP IPC Figure 5 4 Slot RAID RXi2 UP IPC ...

Page 9: ...pansion slots The PERC12 riser board provides signals from the Edge and is a passive device that supports a PCIe Gen3 link The PIP24VDC power supply module provides a voltage input of nominal 24 V 25 2 1 SoftwareRequirements Microsoft Windows 10 Professional 64 Bit Linux Kernel 4 8 2 2 Features RXi2 UP IPC module features are as follows 7th Generation Intel Core Processor and Intel Xeon Processor ...

Page 10: ...o Unified Infrastructure Management UIM interface M 2 PCIe M Key PCIe Gen3 x4 and SATA capability M 2 PCIe A Key general connectivity TPM V1 2 or V2 0 Up to 4 serial interfaces 2x RS 232 2x galvanic isolated RS 485 RS 422 Capability for two additional 2 5 inch storage devices with SATA riser board RAID option UIM interface 0 1 2 or 4 slot with active passive riser board depending on slot size Oper...

Page 11: ...the RXi2 UP IPC only in rooms with restricted access This chapter describes unpacking initial inspection and required preparation considerations before using the RXi2 UP IPC Perform the procedures in this chapter to verify proper operation after shipping and before system integration 3 1 PackageContents Verify that the delivered package contains the contents listed in the following table Table 3 1...

Page 12: ...ght be subject to problems and issues once assembled cabled and used The end user system integrator or installer must test for possible problems and in some cases show compliance to local regulations as required in his country or by the intended application ESD is a major cause of electronic component failure The component has been packed in a static safe bag to protect it from ESD while it is in ...

Page 13: ...m read the manual carefully Also adhere to the following guidelines Observe all precautions for electrostatic sensitive modules If the product contains batteries do not place it on conductive surfaces anti static plastic or a sponge which can cause shocks and lead to battery or board trace damage Do not exceed the specified operational temperatures Batteries and storage devices might also have tem...

Page 14: ...up to 65 C 149 F the surface of the enclosure especially the heat sink can reach a temperature of 85 C 185 F and above Be careful and do not touch the RXi2 UP IPC with bare fingers CAUTION Install the RXi2 UP IPC only in rooms with restricted access CAUTION Hot surfaces are possible depending on factors such as CPU load ambient temperature and so forth Be careful and do not touch the RXi2 UP with ...

Page 15: ...ed orientation of the box Flat wall mounting 4 1 Flat Wall Mounting There are two types of wall mounting Flat wall mounting with mounting plates Flat wall mounting through the wall For the best results of heat dissipation observe the minimum clearances for flat wall mounting as illustrated in the following figure Figure 8 Heat Dissipation Clearance ...

Page 16: ...e mounting plates have four drills holes with a diameter of 5 3 mm 0 209 in so the maximum screw diameter cannot be higher than 5 2 mm 0 205 in The head of the screws must be smaller than 10 mm 0 4 in to pass the hole of the top fixing points of the mounting plate Note The mounting plate for the 2 slot and 4 slot versions will be the same Figure 9 Flat Wall Mounting with Mounting Plates ...

Page 17: ... from the wall side place drill holes in the wall Refer to the following figure for the positions for the holes The thread in the enclosure is an M6 with a usable thread length of 15 mm 0 60 in Select the screw length so that a minimum of 10 mm 0 4 in thread will be used and torque to 3 5 Nm 30 98 in lb Figure 10 Flat Wall Mounting Through Wall ...

Page 18: ...dules without observing this precaution could result in damage to this and or other components in your system 5 1 GeneralInstallationGuidelines Adhere to the following guidelines during installation Observe all safety procedures to avoid damaging the system and protect operators and users Before installing or removing any board verify that the system power and external supplies have been turned of...

Page 19: ...rt can be used for initial setup 5 3 Minimum System Requirements The RXi2 UP IPC has been thoroughly tested and is nearly ready for use in the target system To verify operation for the first time Emerson recommends that you only configure a minimal system It is not necessary to have disk drives a flash disk or other accessories connected to perform the Power On Self Test POST 5 4 Power On Self Tes...

Page 20: ...1 PCIe Board Installation Install a PCIe board into the RXi2 UP IPC using the following procedure To install the PCIe board WARNING Verify that the power supply is turned OFF while installing boards or modules into the RXi2 UP IPC 1 Remove the top cover by removing the four screws in each corner Tx20 Figure 11 RXI2 UP Top Cover ...

Page 21: ...nual Section 5 GFK 3047D Oct 2021 Installation and Startup 16 2 Remove the PCIe support bracket screws qty 4 Tx10 Figure 12 PCIe Support Bracket Screws 3 Remove the PCIe support bracket Figure 13 Removed PCIe Support Bracket and Screws ...

Page 22: ...nce Manual Section 5 GFK 3047D Oct 2021 Installation and Startup 17 4 Remove the PCIe slot bracket Figure 14 Removed PCIe Slot Bracket 5 Insert the PCIe board bracket into the slot Figure 15 PCIe Board Bracket Inserted into Slot ...

Page 23: ...p 18 6 Insert the PCIe board bracket into the PCIe connector at the riser board Ensure that the board fits properly into the connector and is well connected Figure 16 PCIe Board Bracket Inserted into PCIe Connector 7 Reattach the PCIe support bracket Figure 17 Reattached PCIe Support Bracket ...

Page 24: ... Manual Section 5 GFK 3047D Oct 2021 Installation and Startup 19 8 Reattach the four PCIe support bracket screws Tx10 0 6 Nm 5 3 in lb Figure 18 Reattached PCIe Bracket Screws 9 Adjust the cardholder Figure 19 Card Holder Adjustment ...

Page 25: ...onBoard Installation ATTENTION The information described in this section applies to service technicians only The Mini PCIe mPCIe board is connected to the RXi2 UP IPC by inserting the board into either a full size slot or a half size slot depending on the size of the Mini PCIe board you are inserting To Install the Mini PCIe Board WARNING Verify that the power supply is turned OFF while installing...

Page 26: ...tartup 21 1 Adjust the slot size to allow for the size of the Mini PCIe board being inserted Tx8 0 6 Nm 5 3 in lb Figure 21 Short Position for mPCIe Bracket Figure 22 Long Position for mPCIe Bracket 2 Insert the Mini PCIe board into the connector slot Figure 23 Mini PCIe Board Inserted ...

Page 27: ...8 0 6 Nm 5 3 in lb screw ISO14583 M2 5 x 6 or M2 5 x 5 Figure 24 Mini PCIe Board Mounted to RXi2 UP IPC SIM Card InterfaceInstallation Note Please note that when installing plug in cards with wireless transmission capabilities such as a cellular modem or WiFi adapters the user is responsible for updating CE FCC and any other required certifications of the final unit ...

Page 28: ...d WARNING Verify that the power supply is turned OFF while installing boards or modules into the RXi2 UP IPC 1 Open SIM card holder by moving the upper part in the OPEN direction as shown on the part Figure 25 SIM Interface Connected to mPCIe Unlocked but Closed 2 Open the SIM cardholder Figure 26 SIM Card Holder Open ...

Page 29: ...n 5 GFK 3047D Oct 2021 Installation and Startup 24 3 Insert the SIM card Figure 27 SIM Card Inserted 4 Lock the SIM card into position by moving the upper part in the LOCK direction as shown on the part Figure 28 SIM Card Holder Closed and Locked ...

Page 30: ...o service technicians only The M 2 board is connected to the RXi2 UP IPC by inserting the board with a form factor of 2230 To Install the M 2 A Keyboard WARNING Verify that the power supply is turned OFF while installing boards or modules into the RXi2 UP IPC 1 Insert the M 2 A Key board into the connector slot Figure 29 RXi2 UP IPC Connector Slot Figure 30 M 2 A Key Insertion into Connector Slot ...

Page 31: ...nual Section 5 GFK 3047D Oct 2021 Installation and Startup 26 2 Mount the M 2 A Key board into the connector slot using standard screws Tx8 0 45 Nm 5 in lb screw ISO14583 M2 5 x 6 or M2 5 x 5 Figure 31 M 2 A Key Mounted to RXi2 UP IPC ...

Page 32: ...on applies to service technicians only The M 2 board is connected to the RXi2 UP IPC by inserting the board with the form factor of 2242 2260 2280 or 22110 To install the M 2 M key board WARNING Verify that the power supply is turned OFF while installing boards or modules into the RXi2 UP IPC 1 Insert the M 2 M Key board into the connector slot Figure 32 M 2 RXi2 UP IPC Connector Slot ...

Page 33: ...Oct 2021 Installation and Startup 28 Figure 33 M 2 M Key Insertion into Connector Slot 2 Mount the M 2 M Key board into the connector slot using standard screws Tx8 0 45 Nm 5 in lb screw ISO14583 M2 5 x 6 or M2 5 x 5 Figure 34 M 2 M Key Mounted to RXi2 UP IPC ...

Page 34: ...p Boot Priority To configure a particular boot priority within UEFI Firmware Setup navigate to the Boot page and configure Boot Option 1 and Boot Option 2 as required Go to Save Exit page and choose Save Changes and Exit option 5 7 4 Restoring UEFI Settings When within UEFI Firmware Setup navigate to the Save Exit page choose Restore Defaults choose Save Changes and Exit 5 7 5 UEFI Passwords To co...

Page 35: ...o service technicians only 5 8 1 To replace the Real Time Clock RTC battery 1 Remove power from the RXi2 UP IPC 2 Loosen the four captive screws on the RXi2 UP IPC s top cover and remove it Figure 35 RTC Battery Removed Top Cover 3 Remove the RTC battery from the retaining clip 4 Install a new RTC battery in the retaining clip with the positive side up WARNING Do not use a different battery type o...

Page 36: ...al Section 6 GFK 3047D Oct 2021 Hardware Interface 31 Section 6 HardwareInterface This chapter describes the hardware interface used in the RXi2 UP IPC The following diagram provides an overview of the way the hardware interface is used ...

Page 37: ...RXi2 UP IPC Hardware Reference Manual Section 6 GFK 3047D Oct 2021 Hardware Interface 32 Figure 36 RXi2 UP IPC Hardware Interface Overview ...

Page 38: ...6 1 Status LEDs LED Name Color LED Status Indication PWR Power Red Standby power available but no power good signal active error condition Yellow Standby power valid S3 S4 S5 Green All power available and valid S0 SATA Green SATA access in progress SATA CFAST M 2 THRM Port Expander P0 Green P1 Red Green Thermal OK Yellow THot reached available also in S5 after Shutdown Red TCrit reached available ...

Page 39: ...e than 5 seconds to force the RXi2 UP IPC to shut down immediately without support from the operating system State S5 Soft off mode switches off the CPU core power and resets the RXi2 UP IPC The State S5 is indicated with an Amber Power LED At this stage it is possible to reactivate the RXi2 UP IPC by pressing short push the Power button This action switches on the CPU core voltage and the boards ...

Page 40: ...t Interface Ports 1 slot Option Table 6 2 Ethernet Interface 10 100BaseT Name 1000BaseT Name Pin TxD LP_DA 1 TxD LP_DA 2 RxD LP_DB 3 NC LP_DC 4 NC LP_DC 5 RxD LP_DB 6 NC LP_DD 7 NC LP_DD 8 6 1 5 EthernetLEDs Two LEDs green and yellow are integrated into each of the RJ 45 connectors These LEDs indicate Ethernet interface link status and activity Table 6 3 ETH1 to ETH4 LEDs Pin LED Color LED Status ...

Page 41: ...E5_LINK Yellow Solid Any LINK Blinking ACTIVITY GBE5_ACT GBE5_LINK100 Orange LINK100 GBE5_LINK1000 Green LINK1000 Figure 6 41 RXi2 UP IPC GBE 6 1 6 Display Port A Display port DP1 and DP2 interface provides signals for connecting either a suitable monitor or an adaptor to several other display standards Figure 42 Display Port Interface Ports 2 slot Option ...

Page 42: ...rmal operation do not exceed 1 A at this pin GND 2 5 8 11 16 19 6 1 7 USB 3 0 Connectors Four USB channels are available at standard USB Type A connectors Each pair of them is fused with 2 A but for normal operation does not exceed 0 9 A per connector Figure 43 USB 3 0 Connectors Table 6 6 USB Port 1 2 Signals Signal Name Pin FUSE_VCC 1 Note FUSE_VCC is fused with 2 A fuse but for normal operation...

Page 43: ...al operation do not exceed 0 9 A current per connector USB 2 USB 3 GND 4 SSRX 5 SSRX 6 GND 7 SSTX 8 SSTX 9 6 1 8 Power Connectors The power inlet into the RXi2 UP IPC is a Phoenix contact Base strip MSTB 2 5 3 GF 1776702 connector The corresponding plug is a type FKCN 2 5 3 STF 1732975 from Phoenix contact Figure 6 44 Power Connectors Table 6 8 Power Connectors Signal Name Pin Left to Right Frame ...

Page 44: ...e replacement 6 1 9 InternalSATA Connector One M 2 M Key PCIe 4x and SATA with sizes 2242 2260 2280 and 22110 is located inside the RXi2 UP IPC 6 1 10 CFast Connector Located on the front of the RXi2 UP IPC is a CFast Type 1 flash connector CFast is a variant of a CompactFlash that supports a higher maximum transfer rate than current Compact Flashcards Standard CFast cards can be used for the stor...

Page 45: ...7D Oct 2021 Hardware Interface 40 Figure 46 Serial Ports 2 Slot Variant Figure 47 Serial Ports 4 Slot Variant Table 6 9 Serial Ports Signal Name Pin RS 232 Pin DCD 1 RxD 2 TxD 3 DTR 4 GND 5 DSR 6 RTS 7 CTS 8 RI 9 RS 422 RS 485 Pin Rx 1 Rx 2 Tx 3 Tx 4 GND 5 ...

Page 46: ...ansmitting The various modes can be selected within the device driver of the used operating system 6 1 12 SATA 2 5 inch Drive Tray Replacement ATTENTION The information described in this section applies to service technicians only Two additional 2 5 inch storage devices are available for use with the SATA riser board or the RAID option The 2 5 inch hard disk trays located in the front of the unit ...

Page 47: ...47D Oct 2021 Hardware Interface 42 Figure 49 2 5 inch SATA Drive Device Tray Location 2 Insert your finger under the handle and carefully remove the storage device tray from the mounted position Figure 50 Removing Storage Device Tray from Mounted Position ...

Page 48: ... GFK 3047D Oct 2021 Hardware Interface 43 3 Pull down until the device tray is as fully open as possible Figure 51 Storage Device Tray Fully Open Position 4 Remove the hard disk tray completely from the unit Figure 52 Removal of Storage Device Tray ...

Page 49: ...from the tray Figure 53 Storage Device Tray Screws 6 Insert the replacement hard drive and screw in the four mounting screws to mount it Figure 54 Storage Device Tray 7 Insert the storage device tray 25 4 mm 1 in maximum into the slot move it to the right side until the nose is between the guidance mark of the tray then push it carefully into the slot ...

Page 50: ...eference Manual Section 6 GFK 3047D Oct 2021 Hardware Interface 45 Figure 55 Tray Insertion 1 Insert the tray until it is fully and firmly seated Figure 56 Inserted Tray Note You can lock each SSD tray using the provided key ...

Page 51: ...IT IS RS 232 Transceiver 4x PCIe2UART with the help of a common heatsink A dual THRM LED located on the front panel indicates the current thermal For more information refer to the section Status Table 6 10 THRM LED Indication LED Color LED Status Indication Green Everything OK Yellow THot reached wired to U3080 SMBus Port Expander via pin 0 Red TCrit reached wired to U3080 SMBus Port Expander via ...

Page 52: ... 1101 110xb DCh PCIe clock PCA9548A 1110 001xb E2h SMBus switch to avoid address conflicts from add in boards Fan Controller 0101 110xb 5Ch Fan controller includes thermal sensors Port Expander 0100 000xb 40h SMBus port expander Table 7 2 PC Bus Device Device Address Function 24C512 1010 000x A0h Factory EEPROM of bCOM6L20 24C64 1010 111x AEh Factory EEPROM of CEC09 7 2 Ethernet The Ethernet contr...

Page 53: ...he following table Table 7 4 PCI Routing Function Connected to Vendor Device GPU Dependent Bus Dev Func bCOM6L20 Intel Skylake Host Bridge 8086 0 00 0 HD Graphics 8086 0 2 0 Gaussian mixture model 8086 0 8 0 Intel USB 3 0 XHCI 8086 0 14 0 Intel Thermal Subsystem 8086 0 14 2 Serial I O I2C 0 8086 0 15 0 Serial I O I2C 1 8086 0 152 Intel CSME HECI 8086 0 16 0 Intel SATA Controller AHCI 8086 0 17 0 P...

Page 54: ... CEC09 Riser slot 1 0 0 Ethernet 1 Front 8086 1531 5 0 0 Ethernet 2 Front 8086 1531 6 0 0 Ethernet 3 Front 8086 1531 7 0 0 Ethernet 4 Front 8086 1531 8 0 0 M 2 A Key slot A 0 0 PCIe Serial Serial 12D8 7954 B 0 0 Mini PCIe slot C 0 0 PERC10 Riser Board PCIe to PCIe bridge PCI Slots 12D8 2312 1 0 0 PCIe Slot 1 3 0 0 PCIe Slot 2 4 0 0 PERC11 Riser Board PCIe to PCIe bridge PCI Slots 12D8 2612 1 0 0 P...

Page 55: ... V dc 2 64 A in Burn In at 25 C 77 F Table 8 2 Power Entry Operation Ambient Temperature Power i3 Dual Core 2 7 GHz 8 GB RAM 128 GB SSD XEON E3 1505 MV 2 8 GHz 32 GB RAM 128 GB SSD UEFI Setup or shell 25 C 77 F 13 W 22 W Windows 10 idle 25 C 77 F 9 6 W 10 1 W Windows 7 Heavy Load Tool 25 C 77 F 26 W 60 W Windows 7 Heavy Load Tool 60 C 140 F 27 W 63 W Measured at shown ambient temperature All value...

Page 56: ...age options is designed to meet the shock and vibration values listed in the following table Table 8 4 Shock and Vibration Specifications without Additional 2 5 inch Mass Storage Item Vita 47 V1 Vibration Spectrum 5 to 100 Hz Acceleration 2 g RMS Shock Half sine or sawtooth 20 g Duration 11 ms 8 2 3 Shockand Vibrationwith 2 5 inch Mass Storage Due to additional interchangeable non rugged mechanica...

Page 57: ...rence and 2 this device must accept any interference received including interference that may cause undesired operation CAN ICES 3 A NMB 3 A CE Meets CE conformance Product Safety LVD Directive 2014 35 EU IEC 62368 1 UL 62368 1 UL file number E214940 REACH Our product and their packaging materials contain none of the 144 substances SVHC included in the candidate list 20 6 2013 according to article...

Page 58: ...ni PCIe board site Video graphics interface 2x Display Port USB Interface 4x USB 2 0 Standard ports External 2x USB 2 0 Standard ports Internal Serial Communications RXi2 UP 0 1 2 slot RS 232 or opto coupled 422 485 RXi2 UP 4 slot RS 232 and opto coupled 422 485 Expansion Internal Mini PCIe board slot half and full length for WLAN LTE Internal M 2 A Key slot form factor 2230 WLAN 0 Slim version 1 ...

Page 59: ...f the unit indicated by SN xxxxxxxx e Contact information for Emerson Customer Care is provided at the end of this document 3 Get new license files from Emerson Customer Care a Email MAC address and hardware serial number to Emerson Customer Care requesting new license files Please note do not contact Emerson tech support b Customer care will respond with two files license json and license sig 4 I...

Page 60: ...r details contact Emerson technical support at www emerson com en us support Note These software package versions may change or be removed as needed for updates to this product Table 0 1 Open Source Software OSS List Software by Component Company URL Version Copyright Notice EDK http www tianocore org BSD 2 0 Copyright 2012 Intel Corporation EDKII http www tianocore org BSD 2 0 Copyright 2012 Inte...

Page 61: ...EmbeddedDisplay Port EMI ElectromagneticInterference ESD ElectrostaticDischarge FCH Fusion Controller Hub FPGA Field ProgrammableGate Array GPI General purposeInput GPIO General purposeI O GPO General purposeOutput HDA High DefinitionAudio I2C Inter IntegratedCircuit IRQ InterruptRequest LAN Local Area Network LPC Low Pin CountInterface NC No Connected PCI PeripheralComponentInterface PCIe Periphe...

Page 62: ...ations 57 TDM Time Division Multiplex TDP ThermalDesignPower TPM TrustedPlatformModule TMDS Transition Minimized Differential Signaling UART Universal Asynchronous Receiver Transmitter UEFI Universal Extensible Firmware Interface USB Universal Serial Bus VGA Video Graphics Adapter WDT Watchdog Timer ...

Page 63: ...y or output from an Emerson embedded PC product using the built in character set CTDP ConfigurableTDP Thermal Design Power CVBS Composite Video Baseband Signal CU Compute Unit DDC VESA Video ElectronicsStandards Association standard to allow identification of the capabilitiesof a VGA monitor DMM Dual In line Memory Module DP VESA defineddigital video interface display port to transport audio and v...

Page 64: ...ards and mice Definitions vary as to what constitutes a legacy device Some definitions include IDE as a legacy device LPC A low speed pin countinterface isused for peripheral circuits such as Super I O controllers which typically combine legacy devicesupport into a single IC LS Least Significant LVDS Low Voltage Differential Signaling hasbeenwidely used as a physical interface for TFT flat panels ...

Page 65: ...d and mouse ports serial and parallel port s and a floppy interface SVI2 Serial VID Interface Rev 2 VR Voltage Regulator TMDS A digital Transition MinimizedDifferentialsignaling protocol between the graphics subsystem and display that is used for the DVI digital signals UMI Unified Media interface between APU and FCH VGA PC AT video graphics adapter standard defined by IBM VID Voltage Identificati...

Page 66: ... All other Countries Customer Care Quotes Orders Returns customercare cn mas emerson com Technical Support support mas apac emerson com Any escalation request should be sent to mas sfdcescalation emerson com Note If the product is purchased through an Authorized Channel Partner please contact the seller directly for any support Emerson reserves the right to modify or improve the designs or specifi...