Emerson SC 820, User Manual

Page 1: ...ction 2 PORT SINGLE HEAD SECURE KVM Products covered by this manual secure 2 port KVMs SC 820 DVI I Video SC 820D DisplayPort Video SC 820H HDMI Video Rev E Doc No HDC10366 Secure KVM Switch 2 Port Single Head User Manual ...

Page 2: ...Precautions 6 Main Features 8 Tamper Evident Labels 10 Active Anti Tampering System 10 Product Enclosure Warning Label 10 Equipment Requirements 11 Front Panel Features 12 Rear Panel Features SC 820 13 Product Specifications 14 Before Installation 15 Installation 16 Typical system installation 17 Operation 18 Operating the Product 18 Troubleshooting Guide 19 Copyright and Legal Notice 22 ...

Page 3: ... Contents Inside product packaging you will find the following Emerson Secure Product DC Power Supply User Guidance Documentation Revision A Initial Release 24 Feb 2015 B Corrections 5 April 2015 C Product image updates 25 May 2015 D User Guidance updates 21 June 2015 E Correction to Features section 13 August 2015 Important Security Note If you are aware of potential security vulnerability while ...

Page 4: ... or any other liquid o The product is not working well even after carefully following the instructions in this user s manual o The product has been dropped or is physically damaged o The product shows obvious signs of breakage or loose internal parts o In case of external power supply If power supply overheats is broken or damaged or has a damaged cable The product should be stored and used only i...

Page 5: ...s situations suivantes survenait faites vérifier l appareil par un technicien de maintenance qualifié o En cas d alimentation externe L alimentation de l appareil surchauffe est endommagée cassée ou dégage de la fumée o ou provoque des court circuits de la prise du secteur o Un liquide a pénétré dans le boîtier de l appareil o L appareil est exposé à de l humidité excessive ou à l eau o L appareil...

Page 6: ...apped to the active channel 1 and default settings will be restored erasing all user set definitions 3 The appropriate usage of peripherals e g keyboard mouse display authentication device is described in detail in this User Manual s appropriate sections Do not connect any authentication device with an external power source to product 4 For security reasons products do not support wireless keyboar...

Page 7: ...ct has a remote control port in the back panel labeled RCU Do not use this port it is inoperable and for future use 10 Important Before re allocating computers to channels it is mandatory to power cycle product keeping it powered OFF for more than 1 minute 11 Product log access and administrator configuration options are described in product Administrator Guide 12 Authentication session will be te...

Page 8: ...eparate from all other traffic enforcing unidirectional native video flow EDID emulation is done at power up and blocks all EDID MCCS writes For DisplayPort video filtration of AUX channel exists to reject unauthorized transactions Isolation of power domains Complete isolation of power domains prevents signaling attacks Secure administrator access log functions Product incorporates secure administ...

Page 9: ...r product occupying minimum desktop space Video Support SC820 supports DVI I displays as well as VGA and HDMI via compatible cables SC820D supports DisplayPort1 1 1 2 displays SC820H supports HDMI displays Resolutions Supported Products support video resolutions of up to 4K 2K Ultra HD 3840 X 2160 pixels ...

Page 10: ...he example shown here please call Technical Support and avoid using that product Active Anti Tampering System Product is equipped with always on active anti tampering system If mechanical intrusion is detected by this system the Product will be permanently disabled and all LEDs will blink continuously If product indicates tampered state all LEDs blinking please call Technical Support and avoid usi...

Page 11: ...t be fully supported due to security policy If they are supported only classical keyboard HID operation will be functional It is recommended to use standard USB keyboards USB Mouse console port The product console USB mouse port is compatible with standard USB mice Notes a Console USB keyboard and mouse ports are switchable i e you can connect keyboard to mouse port and vice versa However for opti...

Page 12: ...ction 2 Overview Front Panel Features Computers 1 2 illuminated push buttons labels place holders CAPS Lock LED Holographic Tamper Evident Labels Decorative blue LEDs stripe NUM Lock LED SCROLL Lock LED Holographic Tamper Evident Labels ...

Page 13: ...Computer interface group DC power supply Console ports group Audio input jack 3 5mm stereo USB Type B for Keyboard Mouse Audio input jack 3 5mm stereo USB for Keyboard Mouse Console DVI I video input and status LED DVI I video input Model illustrated above is SC820 SC820D and SC820H are identical except for having DP and HDMI video ports respectively ...

Page 14: ...isplayPort female connector SC 820D model 1 x HDMI female connector SC 820H model Console Audio input jack 1 8 3 5mm stereo female jack Computer Keyboard Mouse ports USB Type B Computer Audio Input plug 1 8 3 5mm stereo plug Front Panel indicators CAPS LOCK NUM LOCK SCL LOCK Computer Video Input plug 1 x DVI I video port SC 820 model 1 x DisplayPort video port SC 820D model 1 x HDMI video port SC ...

Page 15: ...roduct front panel must be visible to the user at all times The location of the computers in relation to the product and the length of available cables typically 1 8 m Warning Avoid placing cables near fluorescent lights air conditioning equipment RF equipment or machines that create electrical noise e g vacuum cleaners Important 1 If the unit s enclosure appears disrupted or if all channel select...

Page 16: ...upported due to security policy If they are supported only classical keyboard HID operation will be functional It is recommended to use standard USB keyboards 4 Console USB mouse port supports Standard KVM Extender composite device having a keyboard mouse functions 2 Connecting the Computers Using USB cables connect each computer to the USB type B port in computer interface ports area on product I...

Page 17: ...17 2 PORT SINGLE HEAD SECURE KVM Section 4 Operation Typical system installation ...

Page 18: ... which computer Front Panel Push Buttons Following power up the default channel is 1 The user can select any other channel by pressing the appropriate front panel push button The mouse cursor will be positioned at the center of the selected computer display If computer is connected to multiple displays the cursor will be positioned at the center of the primary display The currently selected channe...

Page 19: ...LEDs flash continuously Solution The product may have been tampered with Please remove product from service immediately and contact Technical Support Important Security Note If you are aware of potential security vulnerability while installing or operating this product we encourage you to contact us immediately in one of the following ways Web form http www emersonnetworkpower com en US Support Te...

Page 20: ...tandby mode allow up to one minute to regain mouse function Try a different keyboard Do not use a wireless keyboard Mouse Problem Mouse and keyboard are not working two channels Solutions Check that computer USB and video cables are not crossed i e computer 1 video is connected to channel 1 while USB keyboard and mouse cables are connected to channel 2 Problem Mouse does not work all channels Solu...

Page 21: ...cting computer and product is properly secured at both sides Check that computer video output is sent to the connected video connector if computer supports multiple displays Check that computer resolution matches connected display capabilities Connect the display s directly to the computer to confirm that video output is available and that a good image is shown Problem Bad video image quality some...

Page 22: ...vocent Corporation This document may contain confidential and or proprietary information of Avocent Corporation and its receipt or possession does not convey any right to reproduce disclose its contents or to manufacture or sell anything that it may describe Reproduction disclosure or use without specific authorization from Avocent Corporation is strictly prohibited 2015 Avocent Corporation All ri...