34
2/4 PORT SECURE KM: SCKM120; SCKM140; SCKM145
SCKM120; SCKM140; SCKM145
SM80NU-3 SM80NU-3 SM80NU-3
Section 5 - Troubleshooting
DPP
Problem:
DPP is not working (two channels)
Solutions:
Check that computer USB and video cables are not crossed
i.e. computer #1 video is connected to channel #1 while USB
device is connected to channel #2.
Problem:
DPP is not working (all channels)
Solutions:
Check that the USB device is properly connected to product
console.
Check that the DPP status LED is steady green. If DPP status LED
is not illuminated at all the device is not recognized by the
product. If DPP status LED is flashing green device is rejected or
non-qualified for security reasons. To resolve please contact your
system administrator.
Problem:
DPP is not working (one channel only)
Solutions:
Check that device is working properly when connected
directly to computer.
Check that there is a USB cable connected between the
computer and the relevant DPP input port on product.