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Troubleshooting
Table 11
Troubleshooting
Problem
Probable Cause
Required Action
UPS has no output
Remote ON/OFF terminals (R1 and
R2) are not short circuited.
Insert REMOTE ON/OFF BYPASS
jumper to short circuit
the terminals.
Input DC voltage is not within the
acceptable range of 22.1V – 28.
6V and the battery is drained.
Check the DC input voltage.
If the input is within the range,
check the input fuse.
Load is short circuited
Remove the load.
Other failure.
Contact Technical Support.
UPS cannot turn ON
at Normal Mode
Loose input DC voltage
power connection.
Tighten the dc input
power connection.
Input DC voltage is not within
the acceptable range of
22.1V – 28. 6V.
Adjust dc input voltage
Other failure.
Contact Technical Support.
UPS cannot turn ON
at Battery Mode
Battery is Drained
or not connected
Connect or recharge battery.
Backup time is too short
Battery is not fully charged.
Recharge the UPS for at least
three (3) hours.
Battery has low capacity
due to deterioration
Replace the battery
Other failure.
Contact Technical Support.
Display Steady Red at Battery LED
Battery is drained
Recharge the battery for at least
three (3) hours.
Battery is disconnected.
Check battery connections.
Other battery failure.
Replace the battery.
SOLAHD Technical Support (USE STANDARD VERBIAGE)
For further assistance, please contact SolaHD Technical Support at 1.800.377.4384/1.847.268.6651
or by e-mail at solahd.technicalservices@emerson.com.
