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TROUBLESHOOTING
PROBLEM OBSERVED
POSSIBLE CAUSE
CORRECTIVE MEASURE
Gas odor during setup
Gas Leak
What To Do If You Smell Gas
• Do not try to light any appliance. • Do not touch any
electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions. • If you
cannot reach your gas supplier, call the fire department.
Gas odor before first ignition
Gas Leak
Pilot will not ignite, or will not
stay lit
No gas to pilot
Make sure gas is on, in pilot position
Thermocouple not hot
Depress valve knob for at least 1 minute
Improper pilot flame adjustment
See Pilot Characteristics - adjust flame
Loose connections on the thermocouple
Check gas connections
Faulty pilot or thermocouple
Replace Safety Pilot
Faulty valve
Replace Valve
Delayed ignition
Low gas pressure
Check gas supply pressure
Clogged or dirty burner ports
Clean burner ports
Blocked orifice
Check orifice opening
Faulty valve
Replace valve
Burner does not light but pilot
remains on
Low gas pressure
Check gas supply pressure
Clogged or dirty burner ports
Clean burner ports
Blocked orifice
Check orifice opening
Faulty pilot or thermocouple
Replace safety pilot
Faulty valve
Replace valve
Burner lights but does not
stay lit while pilot remains on
Low gas pressure
Check gas supply pressure
Faulty valve
Replace valve
Faulty pilot or thermocouple
Replace Safety pilot
Clogged or dirty burner ports
Clean burner ports
Burner & pilot light but will
not stay on
Low gas pressure
Check gas supply pressure
Not enough fresh air for pilot
Open door or window - ventilate
Faulty valve
Replace valve
Faulty pilot or thermocouple
Replace safety pilot
Clogged or dirty burner ports
Clean burner ports
Remote control overheating
Move away from flame
Remote control batteries failing
Replace batteries
Incorrect burner flame
Incorrect gas supply or pressure
Check gas supply pressure
Blocked orifice
Check orifice opening
Clogged or dirty burner ports
Clean burner ports
Faulty valve
Replace valve
High altitude
Adjust orifice size for altitude
Backfire of burner
Blocked orifice
Check orifice opening
Clogged or dirty burner ports
Clean burner ports
Low gas pressure
Check gas supply pressure
Appliance produces
unwanted odors
Vapors from paint, hair spray, glues, etc.
Ventilate room
Initial burn-off of manufacturing
chemicals
Ventilate room
Logs appear to smoke
Vapors from manufacturing chemicals
Ventilate room
Logs curing
See “Curing of Refractory Logs”
Whistle noise from appliance
Air in gas line
Bleed lines
Control knob not in fully open position
Open control knob to full position
Spiral gas flex line
Replace gas feed line
