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35657-4-1015

Page 40

INSERT MAINTENANCE AND SERVICE

NOTE

It is normal for steel appliances to make expansion and/or 

contraction noise during the start-up or cool-down cycle. 

Similar noises are found with your furnace heat exchanger 

or car engine.

It is normal for your gas fireplace to give off some odor the 

first time it is burned. This is due to the curing of the paint 

and any oil from the manufacturing process.

If odor becomes offensive, open windows.

General Glass Information

 

WARNING

Do not operate appliance with the glass front removed, 

cracked or broken. 

Only glass approved for use by the manufacturer in fireplace may 

be used for replacement. The glass replacement should be done 

by a licensed or qualified service person.

 

WARNING

1.  The use of substitute glass will void all product warranties.

2.  Avoid breaking the glass.

3.  Do not operate this appliance without the glass front or with 

a broken glass front. Have a qualified service person replace 

damaged  glass  and  gasket  using  materials  specified  by 

Empire Comfort Systems.

4.  Do not abuse or strike the glass.

 

WARNING

Do not use Ammonia based or abrasive cleaners on glass. 

Do not attempt to clean glass when glass is hot.

Cleaning Glass Door

Frequency: 

After the first 3 to 4 hours of use. As necessary after 

initial cleaning.

By: 

Home owner.

Task: 

Remove and clean glass after the first 3 to 4 hours of use. 

After the initial cleaning, clean as necessary. Film deposits on the 

inside of the glass door should be cleaned off using a household 

glass cleaner.

 

CAUTION

DO NOT handle or attempt to clean the door when it is hot 

and DO NOT use abrasive cleaners.

Glass Door Removal

1.  Remove the top louver by grasping the louver, then lift upward 

and pull forward.

2.  Remove the bottom louver by lifting up and pulling forward.

3.  Locate the bottom two glass frame spring clamps. Pull forward 

and down to release them from the Glass Door frame.

4.  Remove  the  Glass  Door  by  pulling  the  bottom  of  the  door 

outward several inches, then lift upwards to disengage it from 

the firebox upper flange.

5.  Do not abuse the glass by striking or hitting the glass.

Although the frequency of servicing and maintenance will depend 

on use and the type of installation, you should have a qualified 

service technician perform an appliance checkup at the beginning 

of  each  heating  season.  Specific  guidelines  regarding  each 

appliance maintenance task are listed below.

Glass Door Installation

1.  When installing the Glass Door assembly, make sure that the 

door top flange is hooked over the firebox top flange as illustrated 

in the “Correct” view in Figure 24. 

 

 

 

Important: Do not allow the gasket across the top of the 

door to roll up on top of the firebox flange as shown in 

“Incorrect” view in Figure 24.

2.  To install correctly, the door should be held at an angle outward 

from the firebox as shown in the illustration, then carefully engage 

the upper flange of the door frame with the top flange of the 

firebox. Center the door left to right, then allow the bottom of 

the door to swing inward to seal against the firebox front.

3.  Once the glass door is placed flat to the firebox front edges, 

engage the two spring latches to the bottom flange on the glass 

door frame to secure the door assembly.

4.  Replace the top and bottom louvers.

IMPORTANT: TURN OFF THE GAS BEFORE SERVICING 

YOUR APPLIANCE.

Cleaning Burner and Controls

Frequency: 

Once annually.

By: 

Qualified service technician.

Task: 

Brush  or  vacuum  the  control  compartment,  fireplace  logs 

and burner areas surrounding the logs.

Checking Flame Patterns, Flame Height

Frequency: 

Periodically.

By: 

Qualified service technician/Home owner.

Task: 

Make a visual check of your fireplace’s flame patterns.

Make  sure  the  flames  are  steady  -  not  lifting  or  floating.  The 

thermopile/thermocouple  (standing  pilot)  tips  should  be  covered 

with flame. 

See Figure 21.

Checking Vent System

Frequency: 

Before  initial  use  and  at  least  annually  thereafter, 

more frequently if possible.

By: 

Qualified service technician/Home owner.

Task: 

Inspect the external vent cap on a regular basis to ensure 

that no debris is interfering with the flow of air. Inspect entire vent 

system for proper function.

Cleaning Logs

Use a soft brush attachment on a vacuum cleaner to gently remove 

dust or soot deposits from logs and burner.

FIREBOX

TOP

CORRECT

FIREBOX

TOP

GASKET

INCORRECT

Figure 24

Summary of Contents for DV25IN33LN-3

Page 1: ...n serious injury death or property damage Do not store or use gasoline or other flam mable vapors and liquids in the vicinity of this or any other appliance WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Leave the building immediately Immediately call your gas supplier from a neighbor s phone Follow the gas sup...

Page 2: ...mation 19 Log Identification 20 Log Placement 21 29 Operating Instructions 30 Standing Pilot Lighting Instructions 31 Standing Pilot Wiring 32 Standing Pilot Troubleshooting 33 IPI Electronic System Operating Instructions 34 IPI Electronic System Wiring Diagram 35 Intermittent Pilot Lighting Instructions 36 Intermittent Control System Troubleshooting 37 39 Insert Maintenance and Service 40 Insert ...

Page 3: ...WH Minimum 5 5 7 30 6 67 7 83 7 30 Orifice 53 0 0596 42 0 0935 1 55mm 36 0 1065 1 65mm 0 65 35 110 Air Shutter Opening Full Open 1 8 Full Open 1 4 Full Open 1 4 Gas Inlet Shutoff Valve pipe 1 2 NPT 1 2 NPT 1 2 NPT 1 2 NPT 1 2 NPT 1 2 NPT NOTE Air shutter settings are factory minimum settings Some venting configurations may require minor air shutter adjustments for optimum performance GAS SUPPLY PR...

Page 4: ...g to an existing round fireplace chimney pipe DVVK3FV Vertical Vent Kit 25 Two pieces of 25 FlexVent Rectangle Cap Flashing connectors and clamps Recom mended when installing to a square or rectangular clay flue DVK35 Vent Extension Kit 35 flex vent extension section with 2 connectors and 4 clamps NOTICE When installing vent caps special locally made flashings may be required to properly seal the ...

Page 5: ...an adjustable safety gate to keeptoddlers youngchildren andotherat riskindividuals out of the room and away from hot surfaces Definitions DANGER Indicates a hazardous situation which if not avoided will result in death or serious injury WARNING Indicates a hazardous situation which if not avoided could result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided c...

Page 6: ... manufacturing fabricating and shipping various components of this appliance are treated with certain oils films or bonding agents These bonding agents are not harmful but may produce annoying smoke and smells as they are burned off during initial operation of the appliance This is a normal temporary occurrence A window should be opened during the initial bake out period Keep burner and control co...

Page 7: ...gas can adsorb or absorb onto or into walls masonry and other materials and fabrics in a room That will take some of the odorant out of the gas reducing its odor intensity LP Gas may stratify in a closed area and the odor intensity could vary at different levels Since it is heavier than air there may be more odor at lower levels Always be sensitive to the slightest gas odor If you detect any odor ...

Page 8: ...ause serious injury or death from fire burns explosions or carbon monoxide poisoning Any alteration of the original design installed other than as shown in these instructions or use with a type of gas not shown on the rating plate is the responsibility of the person and company making the change Important All correspondence should refer to complete Model Number Serial Number and type of gas High A...

Page 9: ...e Opening Dimensional Information Sizing MINIMUM FIREPLACE OPENING DIMENSIONS MODEL NO HEIGHT A FRONT WIDTH B DEPTH C REAR WIDTH D DV25IN 18 3 8 27 1 2 12 3 4 17 1 4 DV33IN 21 3 8 30 1 2 14 1 4 19 DV35IN 23 3 8 33 1 2 14 1 4 22 NOTICE If the fireplace lintel is wider than 8 203mm the height of the fireplace opening must be increased a few inches to allow for a gradual offset in the exhaust and or ...

Page 10: ...istance from Face of Fireplace Height Above Top of Insert A 10 N 23 B 9 1 4 O 22 C 8 3 4 P 21 D 8 Q 20 E 7 1 4 R 19 F 6 1 2 S 18 G 6 T 17 H 5 1 4 U 16 I 4 1 2 V 15 J 3 3 4 W 14 K 3 X 13 L 2 1 2 Y 12 M 1 3 4 Z 11 Figure 3 Combustible Material No greeting cards stockings or ornamentation of any type should be placed on or attached to the fireplace The flow of heat can ignite combustibles ...

Page 11: ...ble by the authority having jurisdiction The state of Massachusetts requires that a flexible appliance connector cannot exceed three feet in length Figure 4 Gas Supply Pressure inches w c Minimum Normal Maximum Natural Gas 4 5 7 0 14 0 LP Propane 10 8 11 0 14 0 Manifold Pressure inches w c Normal HI Natural Gas 3 5 LP Propane 10 0 Installing a New Main Gas Cock Each appliance should have its own m...

Page 12: ... equal to or less than 1 2 psig 3 5kPa Attention If one of the procedures results in pressures in excess of 1 2 psig 14 w c 3 5 kPa on the fireplace gas valve it will result in a hazardous condition Checking Manifold Pressures Both Propane and Natural gas valves have a built in pressure regulator in the gas valve Natural gas models will have a manifold pressure of approximately 3 5 w c 871kPa at t...

Page 13: ...the solid fuel fireplace it is installed into NOTICE Cutting of sheet metal parts of a fireplace in order to install the fireplace insert is prohibited WARNING Only surrounds shrouds and decorative front components supplied by the manufacturer may be used to cover integral grills on the solid fuel burning fireplace No other compo nents such as sheet metal plates may be used to seal off vents 7 To ...

Page 14: ...tory built wood burning fireplace the use of the DVKI Round Vertical Termination Kit should allow you to mount the vent adaptor and cap to the exposed round chimney pipe easily Connecting the Vent Pipe CAUTION Sharp edges Always use gloves when installing Install the 3 inch flexible vent pipes down through the chimney Attach the pipe to cap adaptor to the termination cap and the top of the flexibl...

Page 15: ...LUE EXHAUST VENT ROUND TERMINATION CAP DVKI KIT ROUND CO LINEAR TO CO AXIAL ADAPTOR 10 MINIMUM 35 MAXIMUM USE HIGH TEMP SEALANT ON VENT CONNECTIONS SCREWS ADDED THROUGH VENT CLAMPS TO RETAIN VENTING TO COLLARS RECOMMENDED USE HIGH TEMP SEALANT ON VENT CONNECTIONS RETAINER SCREWS MAY BE INSTALLED THROUGH THE VENT CLAMPS TO ENSURE POSITIVE SECUREMENT OF VENTING VENT CLAMPS NOTE LONG EXTENSION TUBE F...

Page 16: ...offset pipe every 4 This application will require that you first determine the roof pitch and use the appropriate venting components General Maintenance Conduct an inspection of the venting system semi annually Recommended areas to inspect are as follows 1 Check areas of the venting system which are exposed to the elements for corrosion These will appear as rust spots or streaks and in extreme cas...

Page 17: ...to the log support and set aside 3 Remove the rear log support by removing the three screws securing it to the firebox and set aside 4 Loosen the two bottom screws that secure the inlet air duct collar at the rear of the firebox See Figure 12 5 Place the inlet air restrictor plate over the air intake opening Align the plate with the loosened screws shift the plate on the keyhole slots then retight...

Page 18: ...ove the switch knockout on the side surround panel then install the ON OFF switch 5 Connect the low voltage wires from the gas valve to the ON OFF switch 6 Attach the surround panel assembly to the insert Place the surround panel assembly against the face of the insert and align the lower retaining tabs with the notches on the insert sides Lift the surround panel assembly slightly until the bot to...

Page 19: ...er speed and BTU input level setting control by adjustment of the HI LO knob located on the gas valve Blower removal instructions Servicing or removal of the blower system must be performed by a qualified service person If the blower assembly must be replaced the following steps are recommended for removal 1 Turn off gas and disconnect the electrical supply 2 Remove the glass door assembly 3 Remov...

Page 20: ...ge 20 LOG IDENTIFICATION Log Description Part Number Front View Top View DV25IN DV 33 35 IN Log A R9256 R9218 Log B R9257 R9219 Log C R9255 R9217 Log D R9259 R9251 Log E R9258 R9220 Log F R9260 R9252 Log G R9261 R9253 ...

Page 21: ...rd approximately 10 15 degrees then grasping the edges gently lift upward to remove the door assembly and set aside 5 Remove the foam packaging that contains the log set from inside the firebox 6 Carefully unpack the logs and twigs Spread them out for easy identification Note Continue to pages 21 29 for step by step instructions with images Figure 18 WARNING Failure to position the parts in accord...

Page 22: ...35657 4 1015 Page 22 1 Place Log A on the front log support ledge between the left tab and the grate tangs Log A will touch the back of the grate tangs See image below LOG PLACEMENT ...

Page 23: ...35657 4 1015 Page 23 2 Place Log B on the front log support ledge between the left tab and the grate tangs Log B will touch the back of the grate tangs See image below LOG PLACEMENT ...

Page 24: ...the rear log support that keep the back log positioned correctly DV33IN models have one small tab in the rear log support to ensure the back log is in the correct position The DV35IN models will have two tabs bent forward in the rear log support to ensure proper left to right positioning of the log plus one small tab near the center that keeps the back log from shifting forward See image below LOG...

Page 25: ...les on the bottom flat surface Align the two holes with the two left pins on the burner assembly Make sure this log is not raised up off of the burner The flat bottom surface must be completely resting flat on the top of the burner surface See image below LOG PLACEMENT ...

Page 26: ...oles on the bottom flat surface Align these two holes with the two right pins on the burner assembly Make sure this log is not raised up off of the burner The flat bottom surface must be completely resting flat on the top of the burner surface See image below LOG PLACEMENT ...

Page 27: ... Page 27 6 Add Log F by placing the locator pin hole on the bottom of the twig with the pin on top of the center right log The tip of Log F will rest on top of Log C near the right end See image below LOG PLACEMENT ...

Page 28: ... hole on the bottom of the log with the pin on top of Log D The long branch of Log G will rest in a small groove on top of Log C Note The flat side of the log will face the left side liner This groove is near the left end of Log C See image below LOG PLACEMENT ...

Page 29: ... door assembly onto the fireplace insert 10 Secure the glass door with the two spring clamps located under the firebox 11 Re install the upper and lower louver assemblies by aligning the end tabs with the slots provided in the outer face flanges of the insert LOG PLACEMENT ...

Page 30: ...ot flame to operate an additional one 1 to two 2 minutes before you turn the gas control knob from the PILOT position to the ON position This time period allows the millivolts electrical current to build up to a sufficient level allowing the gas control to operate properly 1 Follow the SAFETY and LIGHTING INSTRUCTIONS for standing pilot controls found in this manual and on labels found in control ...

Page 31: ...F ON switch to desired setting FOR YOUR SAFETY READ BEFORE LIGHTING WARNING If you do not follow these instructions exactly a fire or explosion may result causing property damage personal injury or loss of life A This appliance has a pilot which must be lighted by hand When lighting the pilot follow these instructions exactly B Before lighting smell all around the appliance area for gas Be sure to...

Page 32: ...G minimum wire and connect it to the fireplace valve pigtails WARNING DO NOT CONNECT THE 110 120 VAC TO THE WALL SWITCH OR THE CONTROL VALVE WILL BE DESTROYED WARNING LABEL ALL WIRES PRIOR TO DISCONNECTION WHEN SERVICING CONTROL WIRING ERRORS CAN CAUSE IM PROPER AND DANGEROUS OPERATION VERIFY PROPER OPERATION AFTER SERVICING WARNING Electrical Grounding Instructions This appliance is equipped with...

Page 33: ...tions from the thermopile at the gas valve terminals are tight and the thermopile is fully inserted into the pilot bracket Check the thermopile with a millivolt meter Take the reading at TH TP TP terminals of the gas valve The metershouldread350millivoltsminimum whileholdingthe valve knob depressed in the PILOT position with the pilot lit and the REMOTE OFF ON switch in the OFF position Replace th...

Page 34: ...ual and on labels found in the control compartment located in the lower cavity of the appliance 2 During the operating season or in power outage periods it is recommended that the pilot remain in the CPI standing pilot mode to reduce cold start issues and or conserve battery backup power during a power outage 3 The gas valve has inlet and outlet pressure taps as shown in Figure 23 Refer to pages 8...

Page 35: ... is used CAUTION Do not operate the appliance with panel s removed cracked or broken Replacement of the panel s should be done by a licensed or qualified service person WARNING Improper installation adjustment alteration service or mainte nance can cause property damage personal injury or loss of life Installation and service must be performed by a qualified installer service agency or the gas sup...

Page 36: ...er several tries turn the gas cock clockwise to OFF and call your service technician or gas supplier 11 Replace the front surround assembly or close bottom louver assembly 12 Operation of the gas valve is controlled by a manual on off switch or a hand held remote control Refer to remote instructions for detailed operation information LIGHTING INSTRUCTIONS A This appliance has a pilot which must be...

Page 37: ...23 Troubleshooting Before proceeding with the procedures in the following trouble shooting table verify that the power supply AC DC adapter is present and that the batteries inside the receiver and or optional battery pack are fresh and installed with correct polarity Make sure all the connections between the wire harnesses and system components are proper and positive Verify that the static inlet...

Page 38: ...35657 4 1015 Page 38 INTERMITTENT CONTROL SYSTEM TROUBLESHOOTING ...

Page 39: ...35657 4 1015 Page 39 INTERMITTENT CONTROL SYSTEM TROUBLESHOOTING ...

Page 40: ...t abuse the glass by striking or hitting the glass Although the frequency of servicing and maintenance will depend on use and the type of installation you should have a qualified service technician perform an appliance checkup at the beginning of each heating season Specific guidelines regarding each appliance maintenance task are listed below Glass Door Installation 1 When installing the Glass Do...

Page 41: ... 4 6 7 45 43 1 2 3 1 9 17 19 18 22 23 31 21 24 20 13 26 27 30 29 28 15 30 16 25 12 48 49 51 50 53 54 55 52 56 57 WARNING Failure to position parts in accordance with these diagrams or failure to use only parts specifically approved with this appliance may result in property damage or personal injury ...

Page 42: ...436 R3436 R3436 SWITCH REMOTE OFF ON 16 R2708 R2708 R2708 R2708 R2708 R2708 IGNITER PIEZO 17 26141 26141 25550 25550 25551 25551 LOG SUPPORT REAR 18 25547 25547 25547 25547 FLAME SHIELD RIGHT 19a R7612 R10423 R7612 R10423 R7612 R10423 PILOT ASSEMBLY NAT 19b R7611 R10424 R7611 R10424 R7611 R10424 PILOT ASSEMBLY LP 20 R9189 R9189 R9189 R9189 R9189 R9189 GASKET PILOT 21 R5676 R5676 R5676 R5676 R5676 ...

Page 43: ...MBLY W MOUNTING PLATE PAD 46 R2204 R2204 R2204 R2204 R2204 R2204 CORD SET 47 R10961 R10961 R10961 R10961 R10961 R10961 FLEXLINE W SHUTOFF VALVE 48 R2423 R2423 R2423 R2423 R2423 R2423 CONNECTOR MALE 49 29382 29382 29382 TRAY MODULE 50 R2667 R2667 R2667 WIRE 5 1 2 BLACK QTY 2 51 R2522 R2522 R2522 ON OFF SWITCH 52 R11122 R11122 R11122 BATTERY HOLDER 53 R11127 R11127 R11127 DFC CONTROL BOARD 54 R11123...

Page 44: ...n be ordered by your Service Person or Dealer Proof of purchase is required for warranty parts All parts listed in the Parts List have a Part Number When ordering parts first obtain the Model Number and Serial Number from the name plate on your equipment Then determine the Part Number not the Index Number and the Description of each part from the fol lowing illustration and part list Be sure to gi...

Page 45: ...ust be installed by a qualified installer and operated in accordance with the instructions furnished with the ap pliance A bill of sale cancelled check or payment record should be kept to verify purchase date and establish warranty period Ready access to the appliance for service What Is Not Covered Damages that might result from the use misuse or improper installation of this appliance Travel dia...

Page 46: ...35657 4 1015 Page 46 APPLIANCE SERVICE HISTORY Date Dealer Name Service Technician Name Service Performed Notes ...

Page 47: ...35657 4 1015 Page 47 APPLIANCE SERVICE HISTORY Date Dealer Name Service Technician Name Service Performed Notes ...

Page 48: ...mpire Comfort Systems Inc 918 Freeburg Ave Belleville IL 62220 If you have a general question about our products please e mail us at info empirecomfort com If you have a service or repair question please contact your dealer ...

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