10.2 Frequently Asked Questions
Question 1. My computer does not recognize my player.
Answer:
(1) Make sure the player is powered on. If it is off, the computer will not be able to
find the player;
(2) Make sure the player is connected to computer. (Refer to 1.4.1 for connecting
player to computer);
(3) When using Windows 98SE, install the USB driver first. After installation,
restart the computer. Then reconnect the player to the computer. (Refer to 1.4.1 for
connecting player to computer);
(4) If you installed the Windows 98SE driver over your Windows® XP, 2000, or ME
edition, problems might occur;
(5) It is not recommend using the USB ports in the front of your computer, try to use
the USB ports in the rear, because the USB ports in the front are often from non-
powered hubs.
Question 2. When I try to disconnect the USB device, I keep on getting “The device
‘Generic volume’ cannot be stopped right now. Try stopping the device again later.”
message, what should I do?
Answer:
Close any program that might be accessing data on the player, including Windows
® Explorer. If it does not work, close all programs and wait for another 20 seconds,
then try the green arrow icon again. If it still does not work, you should shut down the
player and disconnect the USB cable.
Question 3. I find new file names and folder names that I never created before or
they have strange gibberish names.
Answer:
Most likely, the player’s file allocation table (FAT) has been corrupted. This might be
due to the player shutting down (due to low battery power) while reading or writing to
your computer by the USB connection. Windows and Macintosh often write extra files
to the hard disk such as finder.def or System volume info. These are normal and will
not do any harm to the player.
Question 4. I used my player to transfer files back and forth between different
computers. Will defragmenting the player hard disk do any harm to it?
