ENLTV-FM3 User’s Guide
Chapter 5: Frequently Asked Questions
Q
：
I can’t use ENLTV-FM3 when I run the software and it shows an error message.
A: This problem is because of incorrect sound card device driver, or the driver and software did
not mach.
1.
Incorrect sound card device driver
•
Check the Device Manager for any yellow or red markings under “Sound, Video and Game
Controller”. If you see yellow or red markings your sound card may be bad or not working
correctly.
•
Check the sound card settings in Control Panel to make sure the correct sound card is
selected (This happens to PC with more than one sound card and Bluetooth device)
•
Check the Device Manager > Sound, Video and Game Controller. After the driver
installation you should see a line that says “TV Tuner Card”. If you don’t see it that means
the driver for ENLTV-FM3 is not installed.
2.
The ENLTV-FM3 driver and software does not match
The ENLTV-FM3 driver and software should match. If step 1 did not work to fix the problem,
uninstall the driver and the software, and then reinstalling then from the product CD again. If
your product CD is not available with you, you can check our web site at
http://www.encore-usa.com for download.
30
