User Manual
Slam Stick User Manual
Version No. 2.0
72
Slam Stick Lab Software does not Run
This is likely due to a security issue; you may have to contact your IT department. Otherwise
double check that you are running the appropriate version for your operating system (there is a
64-bit and 32-bit version). Currently the Slam Stick Lab only runs on Windows computers.
Microsoft Windows is Prompting to Scan and Fix the Slam Stick Drive
Some Windows versions present this dialog for some drives not formatted by Windows. This
message is harmless; the user may either proceed with or cancel the scan.
NOTE:
Do not use disk utilities to perform “bad sector” tests on the device. Not only is
this type of test not suitable for Flash media, the utility may incorrectly detect “bad”
sectors on the device due to the special mechanism the device uses to provide dynamic
data via virtual files (such as the clock setting and device information).
Product Support
For technical support, repair, and returns the best way to contact Midé is through our web
contact page,
http://www.mide.com/pages/contact
, and select ‘Data Logging’ as the area of
interest. We can also be reached at 781-306-0609 extension 300; but the website and an ensuing
email exchange offers the best chance of effectively communicating the problem. When a phone
call is required our sales staff will be happy to schedule one to ensure availability on their and
your behalf.
Please note that product specifications are subject to change without notice. This often occurs
due to Midé’s continued effort to improve the features and functionality of this product. For
software updates, up-to-date user guide, datasheet and other product information please visit
our website at
. Midé’s sales and technical staff would also be happy to help with
any inquires of updated product information.
Midé
200 Boston Avenue
Suite 1000
Medford MA, 02155
Email:
http://www.mide.com/pages/contact
Phone: +1 781-306-0609
Midé Technology is an ISO 9001:2008 Certified Company