7 Troubleshooting
Field Xpert
98
Hauser
7.3
Software problems
7.4
DD updates
If it becomes necessary to synchronize the DD library, e.g. there are new devices on the market,
this can done by using the DD update service with the order number SFX101 provided by your local
Hauser Sales Center. You will requested to give the Hauser serial number of Field
Xpert.
The DD Update Service will be enabled for specific Field Xpert, so that the user can synchronize the
library as described in Chapter 5.1.4.
The product code is as follows:
Fault
Cause/Remedy
Device Xpert freezes
Software error
• No software error - function requires time to complete
• Communication stalled: Switch off Field Xpert and the modem/gateway, wait
10 seconds, switch on the modem/gateway, wait 10 seconds, switch on
Field Xpert
• Device Xpert crash: perform a soft reset, see Chapter 7.1.1
Communication settings incorrect
• Check that a modem is paired and ready to use, see Chapter 5.2.2/5.2.3
All values in parameter list go red
Communication interrupted
• Check the modem/gateway, see Chapter 7.2
Changes to FOUNDATION
fieldbus parameters cannot be
downloaded
Operator error
• Set the Block Target Mode to OOS and try again, see Chapter 6.2.3
Dynamic variables do not update
Normal operation
• To maintain a low level of communication on the HART protocol, dynamic
variables as per the initial setting are not updated. You can change these
manually:
– Select
View=>Configuration=>Options
– Select
Poll all Dynamic every X seconds
, and enter the desired number of
seconds
– Select
OK
to close and confirm.
Device Xpert - Software Update Service SFX101
Serial Number of Field Xpert
A
N
Existing licence, SNR xxxxxx24320
New licence, order code SFX100-xxxxxxxxx
Software Update Service - Duration
1
2
1 year
2 years
SFX101-