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Field Xpert SFX350, SFX370

Troubleshooting

Hauser

65

1. Perform a soft reset as described in 

chapter 8.1.1

. →   61

2. While the Field Xpert is rebooting, simultaneously press the 

on/off button

 and the

Decrease Volume key

 on the right-hand side.

Press and hold until the prompt comes to release the keys.

3. Press the 

Increase Volume key

 on the right side.

 The clean reset starts and the Field Xpert is completely reset.

The 

AutoInstallation

 tool is now started automatically.

Do not touch any keys until the Field Xpert beeps, performs a soft reset and the

Field Xpert start screen is displayed.

Follow the instructions on the screen. Information about this can be found in 

Operating

Instructions BA01211S/04/EN

.

Summary of Contents for Field Xpert SFX350

Page 1: ...Products Solutions Services Operating Instructions Field Xpert SFX350 SFX370 Hardware HART FOUNDATION fieldbus BA01202S 04 EN 04 15 71285038 ...

Page 2: ...Field Xpert SFX350 SFX370 2 Endress Hauser TAG No XXX000 Ser No X000X000000 Order code 00X00 XXXX0XX0XXX www endress com deviceviewer Endress Hauser Operations App Serial number ...

Page 3: ...ing Instructions Changes Remarks 2 00 xx BA01202S 04 EN 01 13 Original 2 00 xx BA01202S 04 EN 02 13 Safety Commissioning Notes on using the battery in Ex areas 2 01 xx BA01202S 04 EN 03 14 No content changes New product version no 3 00 xx BA01202S 04 EN 04 15 No content changes New product version no ...

Page 4: ......

Page 5: ...view 26 5 2 2 Battery 26 5 2 3 On off button 26 5 2 4 LED status power indicator 27 5 2 5 Inactivity power off 27 5 3 Fieldgate FXA520 27 5 3 1 Overview 28 5 3 2 Fieldgate Ports and IP addresses 28 5 4 FFblue Bluetooth modem 28 5 4 1 Overview 29 5 4 2 Battery 29 5 4 3 Status LED 30 5 5 Gateway SFC162 30 5 5 1 Overview 31 5 5 2 SFC162 IP address and operating mode 31 6 Operability 32 6 1 Switching ...

Page 6: ...hooting 61 8 1 Field Xpert 61 8 1 1 Soft Reset reboot 61 8 1 2 Hard Reset cold boot 61 8 1 3 Clean Reset clean boot 64 8 2 Connection problems 66 9 Repair 67 9 1 Repair 67 9 2 Spare parts and accessories 67 9 3 Disposal 68 9 3 1 Consumables 68 9 3 2 Field Xpert 68 Index 69 ...

Page 7: ...ce can be installed in accordance with the approval in a hazardous or non hazardous area Hazardous areas This symbol is used in the drawings in these Operating Instructions to indicate a hazardous area Devices located in hazardous areas or the wiring for such devices must have the relevant explosion protection Safe area non hazardous area This symbol is used in the drawings in these Operating Inst...

Page 8: ...ctions that are permitted Preferred Indicates procedures processes or actions that are preferred Forbidden Indicates procedures processes or actions that are forbidden Tip Indicates additional information Reference to documentation Refers to the corresponding device documentation Reference to page Refers to the corresponding page number Reference to graphic Refers to the corresponding graphic numb...

Page 9: ...e EDGE network available Connected to an EDGE network EDGE connection active GPRS network available Connected to a GPRS network GPRS connection active HSDPA network available Connected to a HSDPA network HSDPA connection active Bluetooth active WiFi active but not connected no network found WiFi not connected to network other networks were found Other wireless network was found Connected to a wire...

Page 10: ...rted Sound switched off vibrate mode is active Sound switched on Sound switched off Battery fully charged High battery power Medium battery power Low battery power Very low battery power Battery is being charged No battery in the device Call forwarding active Voice mail switched off GPS localization switched off GPS localization switched on 1 4 Text emphasis Emphasis Meaning Example Bold Keys butt...

Page 11: ... Mobile Telecommunications System USB Universal Serial Bus WiFi Wireless Fidelity 1 6 Registered trademarks PROFIBUS is a registered trademark of the PROFIBUS User Organization Karlsruhe Germany FOUNDATIONTM fieldbus is the trademark of the FieldComm Group Austin TX 78759 USA HART WirelessHART is the registered trademark of the FieldComm Group Austin TX 78759 USA ActiveSync Microsoft Windows Windo...

Page 12: ...Document information Field Xpert SFX350 SFX370 12 Endress Hauser All other brand and product names are trademarks or registered trademarks of the companies and organizations in question ...

Page 13: ...quirements of the EU guidelines for the various operating environments in which it is designed to operate The permitted operating conditions of Field Xpert and its allowed components e g modems must be observed see also Field Xpert CD ROM folder Documentation 2 3 2 Hazardous areas The non Ex version of Field Xpert may not be operated in explosion hazardous areas The ATEX version of Field Xpert may...

Page 14: ...ardous areas Field Xpert is available as a non Ex SFX350 and Ex SFX370 version The device may look different depending on the configuration 3 1 Field Xpert PDA 3 1 1 SFX350 overview non Ex 1 2 3 4 5 6 7 8 9 10 21 11 12 13 14 15 16 17 18 19 20 1 SFX350 front and back panel components 1 Loudspeaker 2 Ambient light sensor 3 Battery LED see chapter 3 2 15 4 On off button 5 Microphone 6 Keyboard see ch...

Page 15: ... off button 5 Keyboard see chapter 3 3 17 6 Scan Read RFID 7 Notification LED see chapter 3 2 15 8 Connection LED see chapter 3 2 15 9 Touchscreen 10 IrDa infrared connection 11 Rotate screen display portrait landscape 12 Scan Read RFID 13 Battery 14 Decrease volume 15 Increase volume 16 Stylus pen holder 17 Locking screw 3 2 LED displays The device has six LED displays These LEDs provide informat...

Page 16: ...lt has occurred while charging the battery The battery is not charged Steady yellow The battery is being charged outside the permitted temperature range 5 C to 35 C The battery is not charged Charging continues when the battery temperature returns to an acceptable temperature range LED off The device is not connected to any external power source 2 Green function key Green The green function key is...

Page 17: ...ters 3 Orange function key F6 F10 function keys SFX370 only tab OK 4 Shift key Change between upper and lower case 5 Question mark key General device information and fault messages see chapter 6 3 33 6 OK key Confirm actions used together with the orange function key Further information is available in the user guide from Intermec SFX350 and Ecom SFX370 on the Field Xpert CD ROM provided 3 4 User ...

Page 18: ...Product description Field Xpert SFX350 SFX370 18 Endress Hauser 6 SFX350 370 user interface 1 Information area with battery status 2 Contents area 3 Navigation area ...

Page 19: ...ng power unit of choice and USB cable Stylus pen on back of Field Xpert Hand Strap Micro SD card inserted Operating Instructions including Getting Started and Safety Instructions Field Xpert CD ROM with documentation Torx screwdriver SFX370 only Optional scope of delivery The delivery comprises VIATOR Bluetooth modem for use with HART field devices including 3 x AAA alkaline batteries and document...

Page 20: ...tion 3 PDA manufacturer 4 Endress Hauser serial number 5 Endress Hauser device number The manufacturer serial number is to be found on the side of the battery compartment 1 PDA manufacturer serial number 2 Date of production 3 Configuration number SFX370 1 PDA manufacturer 2 PDA manufacturer serial number 3 Endress Hauser serial number 4 Endress Hauser device name ...

Page 21: ... to be spec Application Software E1 E2 E3 E4 E9 Device Xpert HART Device Xpert FF Device Xpert HART FF Cal Xpert Calibration Support Special version TSP no to be spec Communication Interface M1 M2 M3 M9 Bluetooth Interface HART Bluetooth Interface FF Bluetooth Interface HART FF Special version TSP no to be spec Accessory Enclosed P1 P2 P3 P4 P5 P9 Leather Case SFX350 with Shoulder Strap Holster SF...

Page 22: ...l version TSP no to be spec Application Software E1 E2 E3 E4 E9 Device Xpert HART Device Xpert FF Device Xpert HART FF Cal Xpert Calibration Support Special version TSP no to be spec Communication Interface M1 M2 M3 M9 Bluetooth Interface HART Bluetooth Interface FF Bluetooth Interface HART FF Special version TSP no to be spec Accessory Enclosed P1 P2 P3 P4 P9 Leather Case SFX370 with Shoulder Str...

Page 23: ...pert 5 1 1 Inserting the battery The battery must be inserted before the Field Xpert can be used The battery is fully charged when delivered Inserting the battery into Field Xpert SFX350 Insert the battery on the back of the device and push it downwards The battery engages with a click ...

Page 24: ...w with the Torx screwdriver 5 1 2 Charging the battery Field Xpert uses a rechargeable lithium ion battery 3 7 V 4000 mAh LDANGER The battery may only be charged outside the Ex area Risk of explosion Follow the accompanying safety instructions for Field Xpert SFX370 LDANGER Only use the original type of battery and original accessories and protect the battery from high temperatures 100 C Risk of e...

Page 25: ...Xpert is equipped with a Class 2 Bluetooth adapter which enables a range of up to 10 m The range can be reduced by interference from other nearby devices transmitting in the 2 4 GHz ISM band Sources of interference may include cordless telephones wireless networking devices and also microwave ovens In certain circumstances reception interference may cause a Bluetooth connection to be terminated ma...

Page 26: ... batteries to be used in a hazardous area are detailed in the Ex certificate for the modem To save battery power we recommend that you switch off the modem when it is not in use 5 2 3 On off button Switch on the modem by briefly pressing the on off button This action is confirmed by a constant green LED followed by a flashing green LED Switching on the modem automatically activates the Bluetooth f...

Page 27: ...ve been replaced 5 2 5 Inactivity power off After 30 minutes of inactivity no Bluetooth connection the VIATOR Bluetooth modem switches off automatically in order to conserve battery life To reactivate the modem press the on off button again for approx 2 seconds This setting can be adjusted manually To do this the software VIATOR CheckBT software can be downloaded free of charge from the web site o...

Page 28: ...default 80 Fieldgate Pass through HART Port Number default 3222 It is normal that the IP address and subnet mask are changed to the addresses assigned by the system administrator when Fieldgate FXA520 is installed in a control network The access ports may also differ If the IP address of the Fieldgate FXA520 is known a Web browser can be used to view the Fieldgate FXA520 setup in the Settings Netw...

Page 29: ...Fblu e H W EX Vx xx S 110200034 FFblu e 00034 Auth 1234 FF D evic e ID 1E6D 114003_FFblu e_SN __104902688 9 FFblue Bluetooth modem with connecting cables 1 Connecting cable 2 Securing loop 3 Terminals 4 Status LED 5 Traffic LED 6 Locking screw for battery compartment 7 Nameplate with device information 5 4 2 Battery The FFblue Bluetooth modem takes the power for the communication interface from th...

Page 30: ...n only during 20 of the blink interval 0 5 Hz green according to Bluetooth connection state Acting as H1 Linkmaster Indicates that device is in the token ring but not as LAS and battery state is OK The traffic LED is displayed as indicated above when battery state is OK 5 Hz green according to Bluetooth connection state Acting as H1 LAS Indicates that device is in the token ring acts as LAS and ba...

Page 31: ...5 2 SFC162 IP address and operating mode During the configuration of the WiFi connection in the Field Xpert the following information is required for the gateway SFC162 SFC162 IP address default 192 168 164 100 SFC162 subnet mask default 255 255 255 0 When the gateway SFC162 is installed in a control network the IP address and subnet mask must be changed to the addresses assigned by the system adm...

Page 32: ...stalled programs such as Device Xpert and to the Wireless Center In the information area you will find information on the status of the Field Xpert see Software icons and the colored indicator for the battery status green battery fully charged red low battery power 16 11 SFX350 SFX370 start screen 6 2 1 Interaction Navigate around the touchscreen using your finger or a stylus pen The following tab...

Page 33: ...figuration settings The function of the horizontal scroll bar is shown in the following example 1 Tap on the title page The horizontal scroll bar is displayed 2 Tap on the speaker icon The Volume menu is opened 3 Set the volume and confirm with OK 6 3 Dashboard The Dashboard function provides quick and clear information about the Field Xpert ...

Page 34: ...g the screen display If you rotate the Field Xpert the screen display rotates automatically The screen display can also be rotated manually Press the upper key on the left side of the Field Xpert The screen display switches from portrait to landscape To rotate the screen display back to the original position press the key once more 6 5 Setting the volume Press the upper key on the right side of th...

Page 35: ...do this use Microsoft Windows Mobile Device Center Windows 7 or higher or Microsoft ActiveSync Windows XP or earlier Windows Mobile Device Center and Microsoft ActiveSync can be acquired from the Microsoft website www microsoft com free of charge Before the data can be transferred a connection must be established between the Field Xpert and a PC Use the following accessories for data transfer Dock...

Page 36: ...Internet is established only if you can see this screen content 6 8 Additional Software Field Xpert has the following additional software installed on delivery Calendar Appointment management Contacts Phone numbers address etc E mail Mailing program SMS Office mobile Excel Word Powerpoint OneNote Calculator Simple arithmetic functions Notes Simple notepad Tasks Description prioritization schedulin...

Page 37: ...520 HART or a gateway SFC162 FOUNDATION fieldbus is selected then the connection must be set up before the associated Device Xpert software can be used see chapter 7 4 49 7 2 Power up Field Xpert 1 Switch on Field Xpert by pressing the on off button 2 Switch on the VIATOR Bluetooth modem with the on off button Status LED flashing 3 Connect the FFblue Bluetooth modem to the fieldbus The status LED ...

Page 38: ...dem with the on off button The Bluetooth function is activated automatically If the modem LED does not respond in the appropriate manner see chapter 5 2 4 27 3 Click the Bluetooth icon The Wireless Center is opened 4 Tap on the Bluetooth button in order to switch on Bluetooth communication The status LED flashes blue to confirm the activation ...

Page 39: ...Field Xpert SFX350 SFX370 Configuration Endress Hauser 39 5 Tap on Menu The Context Menu appears 6 Tap on Bluetooth Settings The Bluetooth window is opened ...

Page 40: ...dress Hauser 7 Tap on Add New Device The device searches for the Bluetooth Modem The Select Bluetooth Device window is opened containing all available Bluetooth devices 8 Tap on MACTekVIATOR modem and then Next The Enter Passcode window is opened ...

Page 41: ...In the Passcode field enter mactek as the password and tap on Next The modem is added and displayed in a list 10 Tap on the desired MACTekViatorxxxx modem The Partnership Settings window is opened 11 Activate the Serial Port and press Save The settings are saved ...

Page 42: ...Configuration Field Xpert SFX350 SFX370 42 Endress Hauser 12 Switch to COM Ports in the tab The COM Ports window is displayed 13 Tap on New Outgoing Port A list with the available modems is displayed ...

Page 43: ...pect the HART modem at COM9 as standard SFX350 and SFX370 7 3 2 Adding a FFblue Bluetooth modem FOUNDATION fieldbus The FFblue Bluetooth modem has a standard FOUNDATION fieldbus ID which can be found on the nameplate at the rear of the device The modem must be connected to the FOUNDATION fieldbus H1 bus or e g a 9 V battery 1 Switch on Field Xpert by pressing the on off button 2 Check whether the ...

Page 44: ...pert SFX350 SFX370 44 Endress Hauser 3 Click the Bluetooth icon The Wireless Center is opened 4 Tap on the Bluetooth button in order to switch on Bluetooth communication The status LED flashes blue to confirm the activation ...

Page 45: ...Field Xpert SFX350 SFX370 Configuration Endress Hauser 45 5 Tap on Menu The Selection Menu is opened 6 In the Selection Menu tap on Bluetooth Settings The Bluetooth window is opened ...

Page 46: ...r 7 Tap on Add New Device The device searches for the Bluetooth Modem The Select Bluetooth Device window is opened containing all available Bluetooth devices 8 Tap on FFblue xxx FFblue Bluetooth modem and then tap on Next The Enter Passcode window is opened ...

Page 47: ...Hauser 47 9 In the Passcode field enter 1234 as the password and tap on Next The modem is added and displayed in a list 10 Tap on FFblue 00067 The Partnership Settings window is opened 11 Activate the Serial Port and press Save The settings are saved ...

Page 48: ...Configuration Field Xpert SFX350 SFX370 48 Endress Hauser 12 Switch to COM Ports in the tab The COM Ports window is displayed 13 Tap on New Outgoing Port A list with the available modems is displayed ...

Page 49: ...odem at COM0 as standard SFX350 and SFX370 7 4 Installing and configuring a WiFi access point A WiFi connection is only possible if the Field Xpert is not connected via USB to ActiveSync or Windows Mobile Device Center A WiFi connection is only possible if the Microsoft Security security setting is enabled in Intermec Settings Communications 802 11 Radio 7 4 1 Connecting Field Xpert to the WiFi ac...

Page 50: ...n Field Xpert SFX350 SFX370 50 Endress Hauser 2 Click the Bluetooth icon The Wireless Center is opened 3 Tap on the WiFi button in order to switch on WiFi communication The icon turns blue to confirm the activation ...

Page 51: ...user 51 4 Tap on Menu The context menu is opened 5 Tap on WiFi Settings If setting up WiFi for the first time all available WLAN networks are displayed otherwise the Configure Network Adapter page appears If this is the case then continue with Step 11 ...

Page 52: ...EEWLAN The Configure Wireless Network window is opened 7 Select the connection and tap on Next Example Internet The Configure Network Authentication window is opened 8 Select the Encryption Type and enter the Network Key The encryption type and network key can be obtained from the network administrator ...

Page 53: ...Field Xpert SFX350 SFX370 Configuration Endress Hauser 53 9 Tap on Next The list of wireless connections is displayed 10 Select the Network Cards tab The Network Cards window is opened ...

Page 54: ... Address 13 Tap on OK twice The connection is established The Wireless Center is opened again 14 Tap on the WiFi button WiFi communication is deactivated 15 Tap on the WiFi button WiFi communication is activated By deactivating or activating WiFi communication the settings are applied If the connection to the network has been established correctly the color of the WiFi icon changes to blue 16 Tap ...

Page 55: ...ion is activated By deactivating or activating WiFi communication the settings are applied If the connection to the network has been established correctly the color of the WiFi icon changes to blue 6 Tap on OK The Wireless Center is closed 7 4 2 Adding a Fieldgate FXA520 for HART communication Before a Fieldgate FXA520 can be added it is essential to check that its IP address is in the same range ...

Page 56: ...the blocks from the device are loaded and presented in a tree You can start configuring the device Information about the configuration can be found in Operating Instructions BA00060S EN software 7 4 3 Adding a gateway SFC162 for FOUNDATION fieldbus communication 1 From the Field Xpert start page tap on the Device Xpert FF icon The Device Xpert FF start page is opened 2 Tap on Device Scan 3 Switch ...

Page 57: ... switch off after a short period of idleness to switch it back on simply press any key or tap on the display and that the brightness is not at the highest setting The necessary settings can be made in the Start menu Tap on the Windows icon and then select Settings System Backlight In the Backlight Settings tab the brightness of the backlight can be set In the Ambient Settings tab the brightness of...

Page 58: ...ows icon and then select Settings Power In the Advanced tab the Duration of power supply to the screen can be set 7 6 Time and alarm Tap on the Windows icon and then select Settings Time Alarm In the Time tab the Time Zone Date and Time can be set In the Alarm tab three independent Alarm Times can be set ...

Page 59: ... setting Tap on the Windows icon and then select Settings System Regional Settings In the Region tab the Display Sample currency date etc can be set Tap on the Windows icon and then select Settings System Regional Settings In the Number tab the Number Formats can be set ...

Page 60: ... the Currency Formats can be set 7 8 Paired devices The modems paired to the Field Xpert s Bluetooth interface can be viewed in the Wireless Center 1 Click the Bluetooth icon The Wireless Center is opened 2 Tap on Menu WiFi Settings Bluetooth Settings 3 Switch to the COM Ports tab Information about paired devices is displayed 4 Assign the new COM Port ...

Page 61: ...to ensure that all the unsaved data in any of the applications currently running are saved 1 Press the on off button on the keyboard The Intermec Power Options are displayed 2 Tap on Reboot Field Xpert carries out a restart and returns to the start screen 8 1 2 Hard Reset cold boot A hard reset stops all applications which are currently running but does not delete any programs or saved data Additi...

Page 62: ...Troubleshooting Field Xpert SFX350 SFX370 62 Endress Hauser 2 Release the battery and remove it 3 Press the Reset button 4 Insert the battery and hand strap ...

Page 63: ... 5 6 7 8 0 9 Caps ABC DEF GHI JKL MNO PQRS TUV Space WXYZ Esc Enter Field Xpert carries out a restart and returns to the start screen SFX370 hard reset 1 Simultaneously press the two R keys for 5 seconds 2 Press the on off button on the keyboard Field Xpert carries out a restart and returns to the start screen ...

Page 64: ...d Xpert is rebooting simultaneously press the on off button and the Decrease Volume key on the right hand side 1 2 3 4 5 6 7 8 0 9 Caps ABC DEF GHI JKL MNO PQRS TUV Space WXYZ Esc Enter Press and hold until the prompt comes to release the keys 3 Press the Increase Volume key on the right side The clean reset starts and the Field Xpert is completely reset The AutoInstallation tool is now started au...

Page 65: ...nd hold until the prompt comes to release the keys 3 Press the Increase Volume key on the right side The clean reset starts and the Field Xpert is completely reset The AutoInstallation tool is now started automatically Do not touch any keys until the Field Xpert beeps performs a soft reset and the Field Xpert start screen is displayed Follow the instructions on the screen Information about this ca...

Page 66: ...been selected see chapter 7 3 2 43 Check that the FFblue Bluetooth modem has been correctly configured Check that the FFblue Bluetooth modem has been set to be the default modem Fieldgate FXA520 does not connect Communication error Fieldgate FXA520 or Field Xpert WiFi communication not switched on Communication stalled Switch off Field Xpert and the FXA520 wait 10 seconds switch on the FXA520 wait...

Page 67: ...tion Field Xpert Carry Case 71217428 Leather Case SFX350 with Shoulder Strap 71217434 Shoulder Strap SFX350 71218401 Holster SFX350 71217438 Field Xpert Stylus SFX350 with Cord 1pc 71217444 Hand Strap SFX350 1pc 71217447 Battery Pack SFX350 71217450 Micro SD Card 8 GB 71217437 Docking Station Communication Desktop Dock SFX350 with USB interface 71217453 AC Power Supply Desktop Dock 71217443 USB Ca...

Page 68: ... 71217442 AC Power Supply Desktop Dock 71217443 USB Cable for Desktop Dock 71217445 Base Desktop Dock 71217446 Cup Desktop Dock for SFX370 71217448 Cup Desktop Dock f 1 Battery of SFX370 71217449 Power Cord CH IN ZA 71217458 Power Cord DK 71217451 Power Cord EU 71217452 Power Cord IT 71217454 Power Cord UK 71217455 Power Cord US 71217457 Power Cord EU Int Adapter Set 150 Countries 71217459 Communi...

Page 69: ...luetooth modem 28 43 Field Xpert PDA 14 Fieldgate FXA520 27 55 G Gateway SFC162 30 56 H Hard Reset cold boot 61 I Identification 19 Inactivity power off 27 Incoming acceptance 19 Inserting the battery 23 Installation 37 49 K Keyboard 17 L LED 15 27 30 N Nameplate 20 P Paired devices 60 Product code 21 R Repair 67 Rotating the screen display 34 S Safety instructions 13 Safety symbols 7 Scope of del...

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