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FieldEdge SGC500

Diagnostics and troubleshooting

Hauser

25

12  

Diagnostics and troubleshooting

General troubleshooting

Fault

Troubleshooting

The FieldEdge does not appear in the Netilion Cloud

• Check Internet connection
• Check Ethernet cable connection →   16
• Check IP settings of the FieldEdge
• Check firewall

The FieldEdge appears in the Netilion Cloud, but no field
data are transmitted.

• Check field network connection
• Check settings for field gateway

Detailed information on Netilion Connect:

For documentation for accessing field device data via API, see:

https://developer.netilion.endress.com/discover

13  

Software updates

Software updates are an integral part of Netilion Services and are automatically

transmitted to the SGC500. Interaction or approval by the user is not required.

14  

Serial number SGC500

 
 
 
 
 
 
 

15  

Repairs

15.1   General notes

Do not perform repairs on the device. Contact Hauser Service in the event of a

problem or malfunction.

Summary of Contents for FieldEdge SGC500

Page 1: ...Products Solutions Services Operating Instructions FieldEdge SGC500 Industrial Edge Device to connect field devices to the Netilion Cloud BA02035S 04 EN 03 21 00 71551532 2021 10 15 ...

Page 2: ...ess Hauser Revision history Product version Operating Instructions Changes Comments 0 01 00 BA02035S 04 EN 01 20 Initial version 0 02 00 BA02035S 04 EN 02 20 EtherNet IP New chapters and changes 0 02 00 BA02035S 04 EN 03 21 Section 9 Changes ...

Page 3: ...tion 13 5 1 Installation conditions 13 5 2 Mounting the device 14 5 3 Post installation check 14 6 Electrical connection 15 6 1 Connection conditions 15 6 2 Connecting the device 15 6 3 Post connection check 16 7 Operation options 16 8 System integration 16 9 Commissioning 16 9 1 Connecting the SGC500 16 9 2 Automatically connecting the SGC500 to the Netilion Cloud 19 9 3 Manually connecting the S...

Page 4: ...ious or fatal injury WARNING This symbol alerts you to a dangerous situation Failure to avoid this situation can result in serious or fatal injury CAUTION This symbol alerts you to a dangerous situation Failure to avoid this situation can result in minor or medium injury NOTICE This symbol contains information on procedures and other facts which do not result in personal injury 1 2 2 Symbols for c...

Page 5: ...ers 1 2 3 Series of steps A B C Views A A B B C C Sections Hazardous area Safe area non hazardous area 1 3 Documentation FieldEdge SGC500 Operating Instructions BA02035S Technical Information TI01525S 1 4 Registered trademarks HART Registered trademark of the FieldComm Group Austin USA WirelessHART Registered trademark of the FieldComm Group Austin USA PROFIBUS Registered trademark of the PROFIBUS...

Page 6: ...ccording to the requirements of the task by the facility s owner operator Follow the instructions in this manual 2 2 Designated use The FieldEdge SGC500 must be installed connected and configured in accordance with the instructions in this manual The FieldEdge SGC500 is not approved for hazardous areas 2 3 Workplace safety For work on and with the device Wear the required personal protective equip...

Page 7: ...amming Interface API and integrated into a user application The Application Programming Interface API is provided as part of the Netilion Connect Subscription Netilion Services The transmitted data enable digital Netilion Services such as Analytics Health Library and Value 3 2 Application The FieldEdge SGC500 consists of hardware and Endress Hauser software The FieldEdge connects the field to the ...

Page 8: ... SGC500 can only be ordered as an option in conjunction with a Netilion subscription to www netilion endress com or https developer netilion endress com discover Subscription fees are charged on an annual basis After terminating the subscription the SGC500 must be destroyed safely or returned to Endress Hauser In the event of a hardware defect Endress Hauser will provide a replacement device if th...

Page 9: ...on Cloud 6 WAN Internet connection https plant side connection 7 Netilion Cloud 8 https Internet connection 9 Netilion Services Netilion Service app based on internet browser 10 User application 11 Netilion Connect Application Programming Interface API 12 Industrial Ethernet For detailed information on Netilion Connect see https developer netilion endress com discover For detailed information on N...

Page 10: ...GC500 10 Endress Hauser Supported fieldbus communication Connection to FieldEdge PROFIBUS EtherNet IP Direct via industrial Ethernet connection FieldEdge Connection to the Netilion Cloud FieldEdge SGC500 Internet connection WAN https ...

Page 11: ...User switch mode 2 LEDs 3 Watchdog 4 Motor vehicle ignition not used 5 SD card slot not used 6 Power LED 7 HDD hard drive LED 8 ON switch 9 Audio connection not used 10 USB 3 0 not used 11 CAN bus not used 12 DIO not used 13 RS 232 422 485 COM ports not used 14 Power supply 15 GbE LAN 16 GbE LAN not used 17 GbE LAN 18 Display port not used ...

Page 12: ...egal terms of service Return the SGC500 when requested to do so by Endress Hauser Use the original packaging where possible The device is replaced following consultation with Endress Hauser and must only be returned upon request 4 1 1 Scope of delivery The scope of delivery comprises SGC500 1 power terminal block connector 1 fastening clip for DIN rail mounting 1 dust protection cap 1 documentatio...

Page 13: ... 70 C 13 to 158 F 4 3 2 Storage temperature 40 to 80 C 40 to 176 F 4 3 3 Humidity 0 to 90 non condensing 4 3 4 Vibration resistance Tested acc to IEC 60068 2 64 MIL STD 810G 4 3 5 Shock resistance Tested acc to IEC 60068 2 27 MIL STD 810G 5 Installation 5 1 Installation conditions Please note the following to ensure correct operation of the SGC500 Supply voltage 9 to 36 VDC Ambient temperature ran...

Page 14: ...00 2 Mount the SGC500 on a DIN rail in a system cabinet Sufficient space around the SGC500 is required for heat dissipation 5 3 Post installation check Are the mounted components undamaged visual inspection Do all the components meet the required specifications For example Ambient temperature Humidity Are all the securing screws tightened securely Is the SGC500 correctly mounted on the DIN rail Is...

Page 15: ...manual Supply voltage 9 to 36 VDC Permitted voltage fluctuation 10 6 2 Connecting the device 6 2 1 Connecting the supply voltage NOTICE Damage to device Do not open the housing of the FieldEdge SGC500 1 2 3 5 Power supply at the SGC500 socket for 3 pin connector 1 Supply voltage negative pole 2 Not used 3 Supply voltage positive pole A 3 pin connector for the supply voltage is included in the scop...

Page 16: ...nfigured with a Web browser like Chrome or Firefox 8 System integration System integration is via Netilion and is performed automatically in the background as described As soon as an Internet connection has been established for the SGC500 the SGC500 is visible in the Netilion Cloud and can be controlled from there 9 Commissioning 9 1 Connecting the SGC500 9 1 1 Separate connections for Internet an...

Page 17: ... connection to the fieldbus 3 LAN2 not used 4 System firewall The Ethernet cables are not included in the scope of delivery 1 Connect the Ethernet cable for the Internet connection to LAN1 WAN 1 cloud of the SGC500 2 Connect the Ethernet cable for the field network to LAN3 LAN2 field of the SGC500 3 Place a dust cover on the LAN connection that is not in use 4 Connect the supply voltage 15 The pow...

Page 18: ...sts from the Internet to the field network and allow access to Netilion via https netilion endress com https api netilion endress com and https downloads netilion endress com are used 6 3 4 5 Internet 1 2 https netilion endress com port443 A0044631 7 Common connection for Internet and field network 1 LAN3 not used 2 LAN2 not used 3 LAN1 WAN 1 cloud 4 Field network 5 System firewall 6 Internet conn...

Page 19: ...established 1 Log in to Endress Hauser Netilion https netilion endress com app id 2 In Netilion use the navigation function to open the Edge Devices page 3 Select the SGC500 on the Edge Devices page When the SGC500 has connected to the Netilion Cloud a green dot appears next to the SGC500 If the SGC500 is not displayed with a green dot wait a few minutes and refresh the list of edge devices F5 If ...

Page 20: ...ween notebook and LAN3 LAN2 field 2 Notebook with Web browser for the configuration 1 Connect the notebook via an Ethernet cable to LAN3 LAN2 field of the SGC500 2 Open a web browser 3 Enter the URL 169 254 1 1 The SGC500 app opens 4 Log in User name admin Password serial number of the SGC500 ...

Page 21: ...been established disconnect the Ethernet cable at the SGC500 from LAN3 LAN2 field 7 Connect the Ethernet cable for the field network to LAN3 LAN2 field of the SGC500 8 Connect the SGC500 with the Netilion Cloud 19 The serial number can be found on the nameplate and in the Software updates 25 section If it is not possible to connect to the SGC500 app 1 Check the TCP IP settings on the connected not...

Page 22: ...onnecting to the field gateway This section is not applicable to EtherNet IP Requirements Access to Endress Hauser Netilion is established The SGC500 is connected to the Netilion Cloud 1 Log in to Endress Hauser Netilion https netilion endress com app id 2 In Netilion use the navigation function to open the Edge Devices page 3 On the Edge Devices page click the relevant SGC500 The Edge Device Deta...

Page 23: ...section change the status to Activate 6 Save the settings by clicking Save 7 Wait for the settings to update 8 Use F5 to refresh the list of edge devices The SGC500 is displayed with a green dot The Ethernet field network is connected to the SGC500 The SGC500 is now ready for use with Netilion Services 10 FieldEdge SGC500 and Netilion 10 1 Using the FieldEdge SGC500 in Netilion The following conne...

Page 24: ...ologies enable these digital services combined with the technologies of industrial production processes All our Netilion Services are easy and straightforward to put into operation More information about Netilion Netilion Help netilion endress com help netilion endress com 11 Maintenance Remove dirt from the housing regularly Observe the following when cleaning Use a damp cloth Do not use chemical...

Page 25: ...a are transmitted Check field network connection Check settings for field gateway Detailed information on Netilion Connect For documentation for accessing field device data via API see https developer netilion endress com discover 13 Software updates Software updates are an integral part of Netilion Services and are automatically transmitted to the SGC500 Interaction or approval by the user is not...

Page 26: ...o Endress Hauser in the following cases After canceling the Netilion Subscription If a request is sent from Endress Hauser Service in the event of a device change 15 3 Disposal Only dispose of the device with the approval of Endress Hauser Service To ensure safe disposal you must follow the instructions of Endress Hauser Service ...

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Page 28: ...www addresses endress com 71551532 71551532 ...

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