Trouble-Shooting
Fieldgate SFG500
42
Hauser
6
Trouble-Shooting
6.1
FieldCare
Problem
Cause/Remedy
1 SFGNetwork DTM not available in DTM library
• FieldCare version does not support SFG500
– Install Fieldgate DTMs from CD-ROM supplied
– Update DTM catalogue
3 SFGNetwork DTM cannot find Fieldgate SFG500
• No connection (general)
– Check all Ethernet connections
– Check that Fieldgate SFG500 is switched on
– Check that the IP address domain of the computer
is the same as that for Fieldgate SFG500
(a simple test is to call the web server or ping)
– Check that there is no firewall blocking
communication
– Check that the Microsoft SQL Server is running
• No connection after network scan (additional
remedies)
– Check that PC and SFG500 are in the same logical
network (ping)
– If not, check that the following ports are enabled
on the router (see also Appendix B)
UDP 60020: from SFG500 network to PC
TCP 60010: in both directions
• No connection after manual connect (additional
remedies)
– Check any error messages in FieldCare
– Check the configuration of the CommDTM
is entered IP address, Tag, Serial number correct?
4 SFG500 DTM cannot find PROFIBUS device(s)
• No connection
– Check all PROFIBUS connections
– Check that device is switched on
– Check that the device has a unique PROFIBUS
address
– Check that the bus is properly terminated
5 Device(s) connected to link cannot be seen
• No connection
– Check that the link CommDTM is in place and
property configured
– Check all PROFIBUS connections
– Check that device is switched on
– Check that the device has a unique PROFIBUS
address
– Check that the bus is properly terminated
6 Device(s) connected to a Remote I/O cannot be
seen
• No connection
– Check that the Remote I/O CommDTM is in place
and properly configured with licence
– Check all HART connections
– Check that device is switched on
