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Call 1-
800-347-9575
for Technical Support
9. Troubleshooting
Your EnergyLogic boiler is designed and built for years of reliable service with regular
maintenance. Should you experience trouble, refer to this section for troubleshooting guidance.
A qualified serviceman may perform the tests in this section.
Do not tamper with the unit or controls
– call your service technician or
EnergyLogic for support.
Only qualified servicemen are to perform the testing procedures. Testing may
include working with high voltage electricity, which if mishandled may cause serious injury or
death.
Start Here
– First Steps of Trouble Shooting.
It has been our experience that many problems can be traced to improper installation,
improper maintenance, or unintended results from changes made to the system or surrounding
structures. So, the first steps in troubleshooting shall always begin with the following:
1. Verify installation and environmental factors. Remember that even if the original
installation was properly performed, there can be unintended results from changes
made to the building or structure. Common things to verify are:
a. Is the fuel in the tank low? Has it run dry, and the pump lost prime?
b. Has the water in the boiler run low?
c. Fuel Pump and Filter Installation. Dirty Filter?
d. Fuel condition changed (bad fuel, water in fuel)?
e. Adequate combustion and make up air. Have exhaust fans or other devices been
added to the building that may create a negative pressure within the building?
Has another fuel burning appliance been added to the building or room?
Consider make up air requirements for all appliances.
f.
Exhaust Flue System: Check draft setting. Have changes taken place on the roof
that might affect the flue stack? Any obstructions (birds nest, etc.).
g. Is the circuit still dedicated, or has it been compromised by the addition of other
appliances to the circuit? Is the power clean?
h. Do unauthorized persons have access to the system? Have the controls been
tampered with? Check factory settings (start up section).
2. Verify maintenance. If maintenance has not been performed timely and properly
–
STOP
– perform ALL maintenance (Sec. 8) before troubleshooting. Smoke, soot,
trouble in lighting-off or tripping out can all be caused by lack of maintenance or
improper maintenance.
