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Rev. Date 062718
Troubleshooting
Code
Name
Code
Type
Factory
Setting
Description
Symptoms
Troubleshooting Tips
1010
Heatsink
Temperature
High Fault
Auto-
Reset
85C
Fan Stopping
Intermittently
1. Confirm that heatsink temperature Is
below 110C
2. Confirm that end caps are open and
there is no blockage in the blades (AVD3)
3. Confirm that the quick link on the
safety cable is not pulling the rubber
boot closed (AVD3)
4. Confirm that the ambient temperature
is below 50C
5. Start the fan earlier in the day before
the ambient temperature rises
1011
Ambient
Temperature
High Warning
Warning
75C
Fan Slowing/
Stopping
Intermittently
1. Confirm that ambient temperature Is
below 50C
2. Start the fan earlier in the day before
the ambient temperature rises
1012
Ambient
Temperature
High Fault
Auto-
Reset
80C
Fan Stopping
Intermittently
1. Confirm that ambient temperature Is
below 50C
2. Start the fan earlier in the day before
the ambient temperature rises
1013
Phase Current
Following Error
Auto-
Reset
Fan Stopping
Intermittently
Fan Not Starting
Fan “Twitching”
Fan Not Able
To Run Above
A Certain
Percentage
Fan Running
Slowly/
Irregularly
Grinding/
”Groaning”
Sounds
1. Turn incoming power off for two
minutes, turn back on
2. Confirm power is within fan’s
specifications
3. Ensure that blade length is properly
set
4. Confirm motor leads are stripped
(gen 2 370)
1017
Keep-Alive
Timeout
Auto-
Reset
10s
Fan Randomly
Stops
Fan Will Not
Start
1. Confirm whether touchpad was
unplugged or not
2. Confirm that CAT5 is under 100ft
3. Confirm that CAT5 is from factory and
has not been modified
4. Confirm that CAT5 is shielded
5. Confirm that repeaters are properly
installed on the network
6. Double check network splices
7. Plug touchpad directly into board