Warranty Information
Enfora warrants to the original purchaser of the product that for a period of two (2) years for
European Union purchases and one (1) year for all other geographic regions from the date of
product shipment from Enfora the product hardware, when used in conjunction with any
associated software supplied by Enfora, will be free from defects in material or workmanship
under normal operation.
Enfora further warrants to such original purchaser that for a period of
ninety (90) days
from the date of product shipment from Enfora
any software associated with the
product will perform substantially in accordance with the user documentation provided by
Enfora, and any software media provided with the product will be free from defects in material or
workmanship under normal operation.
Enfora does not warrant that the product hardware or any
associated software will meet the purchaser’s requirements or that the operation of the product
hardware or software will be uninterrupted or error-free. This limited warranty is only for the
benefit of the original purchaser and is not transferable.
During the warranty period applicable to the product hardware, Enfora, at its expense and in its
sole discretion, will repair or replace the product if it is determined to have a covered hardware
defect, provided that the purchaser first notifies Enfora of any such defect, provides Enfora with a
proof of purchase, obtains a return merchandize authorization (RMA) number from Enfora, and
returns the product, shipping charges prepaid, to Enfora under that RMA. If, upon reasonable
examination of the returned product, Enfora does not substantiate the defect claimed by
purchaser, or determines that the defect is not covered under this limited warranty, Enfora will
not be required to repair or replace the product, but may instead reship the product to the
purchaser, in which case purchaser shall be responsible for paying Enfora’s usual charges for
unpacking, testing, and repacking the product for reshipment to purchaser. Purchaser shall bear
the risk of loss or damage in transit to any product returned by purchaser to Enfora, or any
returned product not found to be defective or covered under this warranty and reshipped by
Enfora to purchaser. In the event Enfora repairs or replaces a defective product, the repaired or
replacement product will be warranted for the remainder of the original warranty period on the
defective product. If Enfora is unable to repair or replace a defective product, the purchaser’s
exclusive remedy shall be a refund of the original purchase price. Any returned and replaced
product, or any product for which Enfora has refunded the original purchase price, becomes the
property of Enfora.
During the warranty period applicable to the software or its media, Enfora, at its expense,
will replace any defective software or media if purchaser gives written notification of the
defect to the technical department at Enfora during the applicable warranty period.
Enfora shall not have any obligation to provide any software bug fixes, upgrades or new
releases except as necessary to correct any covered defect of which purchaser notifies
Enfora during the applicable warranty period.
Enfora shall have no obligation under this limited warranty for the cost of procurement of
substitute products or for any defect that is (i) discovered by purchaser during the warranty period
but purchaser does not notify or request an RMA number from Enfora, as required above, until
after the end of the warranty period, (ii) caused by any accident, misuse, abuse, improper
installation, handling or testing, or unauthorized repair or modification of the product, (iii) caused
by use of any software other than any software supplied by Enfora, or by use of the product other
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