Enfora Portfolio GSM0400 Series, User Manual

Page 1: ...Enfora Inc 661 East 18th Street Plano Texas 75074 5601 www enfora com Wireless TM Portfolio GPRS User Manual enabling information anywhere ...

Page 2: ... 5601 USA www enfora com Phone 972 633 4400 Fax 972 633 4444 Enfora Inc Proprietary Information GSM0400MAN001 Rev A The products and specifications configurations and other technical information regarding the services described or referenced in this guide are subject to change without notice All statements technical information and recommendations contained in this guide are believed to be accurat...

Page 3: ... CAUTION Changes or modifications without the express consent of Enfora Inc voids the user s authority to use the equipment This equipment has been tested and found to comply with the limits pursuant to Part 15 Subpart B and Part 24 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in an appropriate installation This equipment generates uses a...

Page 4: ... on request by the customer Equipment add ons software modules or software upgrades purchased or provided at no charge for existing equipment are warranted for the length of the existing equipment warranty extended warranty or 90 days whichever is less THIS LIMITED WARRANTY DOES NOT EXTEND TO ANY PRODUCTS WHICH HAVE BEEN DAMAGED AS A RESULT OF ACCIDENT MISUSE ABUSE OR AS A RESULT OF SERVICE OR MOD...

Page 5: ...11 Network Settings Screen 12 Technical Support 23 Composing a Message 18 SMS Inbox 18 Using SMS 18 Connection Status 20 Signal Strength 20 Battery Status 20 SMS Status 20 Device Screen 21 About Screen 22 Monitoring Modem Status 20 Internet and Email 23 Third Party Applications 23 Resetting the Modem 22 Troubleshooting 22 Disconnecting From the Wireless Network 19 Regulatory Information 3 Warranty...

Page 6: ...peration of the TM Wireless Portfolio GPRS please contact Enfora Technical Support Website Voice 972 578 2873 Email http www enfora com techsupport enfora com About this Manual Welcome to the world of wireless data Your is a compact wireless data modem that uses the GPRS General Packet Radio Services wireless communication system allowing you to transfer data on the go i e without wires Wireless I...

Page 7: ...Wireless PortfolioTM 5 Power Button Power On Off 6 DC Jack Connects to AC power to recharge the Battery Enfora Inc 661 East 18th Street Plano TX 75074 5601 www enfora com Connection Status Solid Yellow Attempting to connect Solid Green Connected to the GPRS network Flash Green SMS received Battery Level Solid Green Power ON Charge Complete Solid Yellow Battery Low Flash Yellow Charging ...

Page 8: ...er located on the back of the Wireless TM Portfolio GPRS GPRS Activation Process The service provider has the responsibility to warn you of any charges the carrier may make to its operations and or procedures that would affect your usage of the service You will be advised of your right to issue a complaint to your local regulatory agency When you register for GPRS service the service provider shou...

Page 9: ...ge T TM he Wireless Portfolio GPRS derives its power from a self contained battery pack to ensure there is no battery drain on the handheld device TM Once charged the Wireless Portfolio GPRS should operate for 6 8 hrs under normal transmit and receive operating conditions In the event of a low battery connect the included charger to the Wireless Portfolio DC jack The Wireless TM Portfolio GPRS is ...

Page 10: ...odem Manager Utility TM Placing the PDA into the Wireless Portfolio Figure 1 PDA placement Figure 2 Infrared Port placement Figure 3 Enfora Modem Manager icon WinCE Palm Adhere the provided male velcro to the back of your PDA and TM Wireless Portfolio I R port TM Place the PDA on the inner right side of the Wireless Portfolio TM Position the Wireless Portfolio I R port in line with the I R port of...

Page 11: ... be able to ONLY Receive and Place Phone Calls Receive and Send SMS Before Connecting to the GSM GPRS network you must configure the following settings SMS Settings Only Necessary if the Utilization Code is not already on your SIM Ask your service provider Service Center Utilization Code page 16 GPRS Data Settings APN page 12 IP page 12 DNS page 12 The following details how to access and change yo...

Page 12: ... location of online access Use static IP address When selected you may chose a specific static IP address as well as a Primary and Secondary DNS number DEFAULT IS NOT SELECTED this means you automatically get assigned a Dynamic IP and DNS number Figure 7 Accessing modem settings 12 Enfora Inc 661 East 18th Street Plano TX 75074 5601 www enfora com Palm Win CE NOTE You are now ready to connect to t...

Page 13: ...nual service provider selection allows you to select from a list of Available Providers on your network Figure 8 Provider settings Figure 10 Provider settings Palm 13 Enfora Inc 661 East 18th Street Plano TX 75074 5601 www enfora com Palm Win CE Figure 9 Manual provider settings Figure 11 Manual provider settings Palm CODE IDENTIFICATION C Service Provider currently using A Available service provi...

Page 14: ...treet Plano TX 75074 5601 www enfora com Palm Win CE 14 Figure 12 Subscriber Quality of Service Figure 14 Subscriber Quality of Service Palm Figure 13 Requested Quality of Service Figure 15 Requested Quality of Service Palm to manually select quality of service settings A Multi Slot Class defines the number of Transmit Tx and Receive Rx slots used to send and receive data and may effect performanc...

Page 15: ... 75074 5601 www enfora com Selecting Enable PIN allows you to enter the PIN associated with your SIM card This PIN will be requested any time GPRS wireless activity is required such as the use of the Internet and email applications Tap OK to accept the Enable PIN Figure 17 Enable PIN Palm Win CE Palm Win CE PIN or Cancel to return to the main Security screen WARNING WARNING To prevent fraud from s...

Page 16: ...gure 16 Change PIN 16 Enfora Inc 661 East 18th Street Plano TX 75074 5601 www enfora com SMS Settings Screen Only Necessary if the Utilization Code is not already on your SIM Ask your service provider Selecting the SMS tab opens the SMS screen Enter your 12 digit service provider utilization center code to enable SMS capability Palm Win CE Win CE the main Security screen Figure 18 Change PIN Figur...

Page 17: ...eless Data Network WinCE Palm IP data such as email and Internet activity 17 Entering your PUK Personal Unlock Key Should your SIM become locked from entering an incorrect PIN you will be unable to start the modem manager an unable to send receive email SMS and voice calls occurs only after 3 failed entries Please contact your service provider for your PUK and enter it when prompted by the modem m...

Page 18: ...nput the phone number NO SPACES of the person receiving the message Type the message in the compose box Tap send SMS Inbox SMS Inbox displays all received messages and allows the user to manage the messages accordingly Figure 22 SMS Compose Win CE Win CE 12145555656 12145555656 12145558585 05 00 10 20 This is a test SMS ...

Page 19: ...d still able to To disconnect from the network completely select File then Exit for Win CE For Palm simply go to the Palm main menu Receive and Place Phone Calls Receive and Send SMS Figure 24 Disconnecting Disconnecting From the Wireless Network 19 Enfora Inc 661 East 18th Street Plano TX 75074 5601 www enfora com Palm Win CE ...

Page 20: ... can receive SMS and make phone calls You can NOT pass IP data such as Internet activity or email Windows CE icon is Green Green GPRS Data Enabled Modem is GPRS data enabled and IP data activity is allowed Windows CE icon Flashes Green Flashes Green Signal Strength descriptions are Poor Windows CE icon is Average Windows CE icon is Excellent Good Windows CE icon is Red Yellow Green Red Yellow Gree...

Page 21: ... com The Device screen lists the following information Device Name name of Enfora modem in use IMEI International Mobile Equipment Identity a number that TM identifies the modem and is unique to your Wireless Portfolio Phone Number WinCE only displays the phone number assigned to your SIM card APN WinCE only Access Point Node IP Address WinCE only Internet Protocol address assigned to your modem b...

Page 22: ... About screen 22 Enfora Inc 661 East 18th Street Plano TX 75074 5601 www enfora com Palm Win CE date Enfora Inc contact information is also listed here Troubleshooting TM At times the Wireless Portfolio GPRS may need to be restarted to ensure proper operation To reset the Wireless Portfolio push the Power TM Button to turn Wireless Portfolio GPRS off then push again to power TM GPRS DC Jack Power ...

Page 23: ...blems related to your network access contact your GPRS carrier service For technical support and customer service concerning the Wireless Before contacting technical Support please have your modem International Modem Equipment Identify IMEI number ready for the Technical Support representative If you did not record the IMEI number you can find this in the Website Phone 972 578 2873 Email http www ...