EnGenius Durafon SP9228-Pro, User Instructions

Page 1: ...Digital Long Range Industrial Cordless Phone Systems Engenius Durafon SP9228 Pro nual ...

Page 2: ...ons 10 Equipment Checklist 11 Handset Illustration 13 Handset Features 14 Basic Handset Features 14 Additional Handset Features 16 Base Illustration 21 Base Features 21 Basic Base Station Features 21 Additional Base Station Features 22 Administrator Features 22 Charger Illustration 24 Charger Features 24 Getting Started 26 Base Station Installation 26 ...

Page 3: ...iving a Telephone Call For DuraFon PRO only 36 Receiving an Intercom Call 37 Ending a Call 38 Adjusting Receiver Earpiece Voice Volume 38 Placing a Call On Hold For DuraFon PRO only 38 Mute 39 Do Not Disturb Silent Ring 39 Key Guard 39 To View Missed Call s For DuraFon PRO only 39 To Call back from Call Log For DuraFon PRO only 40 Battery Recharge and Replacement 40 Advanced Operations 41 Handset ...

Page 4: ...cing For DuraFon PRO only 44 Call Forwarding For DuraFon PRO only 45 Call Waiting For DuraFon PRO only 46 Line Dedication 47 Outbound Line Selection For DuraFon PRO only 47 Change System Settings by Administrator 48 Phonebook Operations 49 Broadcast through PBX 52 Menu Operations 54 Technical Specifications 65 ...

Page 5: ...Whether police fire or medical assistance is needed iv The exact location of the emergency including address cross streets mileposts or landmarks 3 Notice to Hearing Aid Users This phone system is compatible with inductively coupled hearing aids 4 Notice to Cardiac Pacemaker Users Preliminary studies done by the US FDA and others have shown that although interference to the implanted cardiac pacem...

Page 6: ...provided accessories 4 Do not use the telephone near water Never spill liquid of any kind on this product 5 Unplug the product from the wall telephone jack and power outlet before cleaning Do not use liquid or aerosol cleaners Use damp cloth for cleaning 6 Do not place this product on an unstable cart stand or table The product may fall and cause personal injury or damage to the product or other p...

Page 7: ...re not sure of the type of power supply to your home consult your dealer or local power company 11 Do not overload wall power outlets and extension cords as this may result in fire or electric shock 12 To avoid electric shock or burn do not disassemble this product Send this product to an authorized service center when service or repair work is required Call Customer Service for locations near you...

Page 8: ...ot use other types of rechargeable batteries or non rechargeable batteries The batteries could short circuit and the battery enclosure may be damaged causing a hazardous condition 2 Follow the charging instruction in this manual and instruction labels and markings in the handset and charger compartments 3 Battery must be recycled or disposed of properly Do not dispose the battery in a fire The cel...

Page 9: ...n the FCC Registration Number Ringer Equivalence Number REN and the Universal Service Order Code which is RJ 11C in the U S or CA 11A in Canada Your telephone company may ask you for this information 3 The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all devices ring when your telephone number is called In most but not all areas the sum o...

Page 10: ...vices To minimise or prevent such interference the telephone system should not be placed or operated near other electronic devices If interference occurs moving the base station and the handset farther away from them will often reduce or eliminate the interference 8 However there is no guarantee that interference will not occur in a particular installation If this telephone system does cause inter...

Page 11: ...ide variety of business settings from multi level office buildings factories hotels resorts convention facilities warehouses farms business complexes construction sites school car dealerships grocery retail stores and other demanding business environments The unique 2 way radio feature allows handsets to communicate with each other as digital full duplex 2 way radios Members of work group s can be...

Page 12: ...t Clip x 1 m User s Manual Quick Guide and Warranty Card 2 In a Handset package DuraFon PRO HC please find the following components a Handset x 1 b Low Profile Handset Antenna x 1 c Optimal Performance Handset Antenna x 1 d 1700mA Li ion Battery Pack x 1 e Charger x 1 f Charger AC DC Adaptor x 1 g Belt Clip x 1 h Quick Guide and Warranty Card 3 In a Base package DuraFon PRO BU please find the foll...

Page 13: ...nna Kit including antenna and cable b Lightning Protection Kit including cable c DuraPouch d Belt Clip e Spare Battery f Low Profile Handset Antenna g Optimal Performance Handset Antenna h Antenna Splitter including cable Equipment Checklist ...

Page 14: ... mode is active 3 Intercom in progress Indicates if Intercom mode is active 4 Handset ID Displays a handset icon and a 2 digit Handset ID 5 Text Envelope Indicates if there is new text message 6 Two Digit Address Index Shows address index when viewing contents of the call logs text messages or phonebook 7 Line Indicator Indicates the number of the line being accessed by the handset 8 Speaker phone...

Page 15: ...1 Long 2 Short Beeps repeat every 30 seconds indicates a call is on hold 3 TALK SPEAKERPHONE For DuraFon PRO only a Places or answers a telephone or intercom call b Sends a Flash signal to phone line to retrieve a dial tone after the call ends or to perform the call waiting feature provided by local phone companies during a call c Press and hold the key for one second to enable disable speakerphon...

Page 16: ... seconds to off the power 1 Multiple handsets registration a Up to 90 handsets b ID 10 and 11 are the first two ID s assigned by the base and are designated administrators who can change base settings such as greeting message and other base administrative functions c ID 01 07 Group IDs Handsets can subscribe from the handset menu to group s and be paged when a caller or an intercom caller enters a...

Page 17: ...sses that information through the analog ports only 4 Call Waiting with Caller ID For DuraFon PRO only nd a Displays 2 incoming call information on the same phone line when st 1 call is in progress needs Call Waiting with Caller ID service from local telephone company 5 Name Tagging with Caller ID For DuraFon PRO only a Matches the Caller ID with the phone book entries once matched the LCD screen ...

Page 18: ... Call Hold For DuraFon PRO only a Places call on hold b Battery Hot Swap Change battery while call is on hold 12 Mute 13 Phonebook a 90 entries each stores a phone number or handset ID up to 28 digit and name up to 14 character b Alphabetically sorted display and searched by letter c Dial from display d During the stand by mode you can enter the phonebook by pressing or scrolling key e Phone book ...

Page 19: ...3 Before setting this feature please check your PBX system if it can send a reverse signal to hang up the line 14 Key Tone a Three key tone volume selections high low off b Four key tone type selections 15 Call Timer For DuraFon PRO only a Display call time duration for current call during and immediately after the call 16 Text Messaging a Editing Message from a handset users can edit the short te...

Page 20: ... a When enabled from the handset menu a handset user will be prompted to select from a list of available lines before making an outgoing call 21 PBX option transfer For DuraFon PRO only a PBX options transfer via wireless link b Transfer specific PBX option to one handset or all registered handsets c Transfer all PBX options to one handset or all registered handsets 20 ...

Page 21: ...door antenna locate the antenna not the base station itself as high as possible for a clear transmission path 2 LED a Power Indicates base station has power b In Use Indicates an active telephone line Basic Base Station Features Base Features Antenna REG Button POWER LINE 1 LINE 2 LINE 3 LINE 4 Wireless Telephone System Digital 4 Line Reset Button Line Status LED s Power LED Line in Audio in DC IN...

Page 22: ...grammable Flash key timing For DuraFon PRO only a From an administrator handset Handset 10 or 11 press MENU 9 1 1 MENU 3 Reset Button a Restores base station to factory settings b Reset button is indented to prevent accidental system reset c All handsets including administrator and additional base s need to be re registered after a base station reset 4 Registration Key REG Enters registration mode...

Page 23: ...esult in Flash function not working Change only when you are certain the new value will work 3 Call Transfer to PBX Extension For DuraFon PRO only a When the DuraFon PRO is installed behind a PBX system you can pre program the feature code of call transfer function b The Flash time is set at 600ms by default and may be changed to match PBX settings Base Illustration ...

Page 24: ...24 Charger Illustration DC IN Spare Battery Charging Slot Spare Battery Charging Indicator Handset Charging Slot Charger Features ...

Page 25: ...s Orange light 3 Fully Charged LED returns to Green light 4 It is impossible to overcharge the battery using this charger 5 The AC adapter can be used as a travel charger and plugged directly into the handset s DC port located next to the headset port However you can not turn off the power while charging with the travel charger A Warning message Unplug Travel Charger then OFF will be shown on the ...

Page 26: ...ase adaptor s DC plug is larger in dimension than the charger s DC plug The charger adaptor s DC plug will not fit into the base s DC In jack b The base station s power supply DC Adaptor and telephone line should be plugged into a surge protector with phone line protection 3 Plug one end of the phone cord into one of the 4 phone jacks marked L1 L4 and plug the other end into the telephone outlet S...

Page 27: ...aiting nd or called Type II Caller ID features are unnecessary because a 2 call will come in on a separate line rather than on the same line For nd a 2 call coming in on a separate line the phone system s built in Call Waiting feature will alert the user and allow the user to toggle between 2 lines Multi base setups EnGenius DuraFon PRO has the capability to expand the coverage or capacity Re For ...

Page 28: ...em before adding additional base units 2 Establishing additional Base Units a Press button on new Base b Use Handset 10 or 11 to Add base Press c Enter 01 07 base ID d Repeat as needed to add base units Notes 1 Only Handset 10 11 can assign Base ID 2 Base 00 is a primary base All handsets must register only on Base 00 Expanding capacity User capacity can be increased by adding additional base unit...

Page 29: ... base All handset must register only on Base 00 3 To avoid interference the interval between any two bases should be at least 10 meters about 30 feet 1 Plug the transformer end of the Charger AC DC adaptor into a standard AC electric power outlet plug the other end into the DC In jack on the back of the Charger 2 Install battery pack onto the handset 3 Install handset antenna 4 Place handset onto ...

Page 30: ...N mode the base enters this mode by pressing the REG button for three seconds There are no active base unit keys once this mode has been entered Four LEDs will light up in Registration mode B Handset Operation Modes 1 IDLE mode this is the default mode a If there is no on going activity the handset automatically goes into SLEEP IDLE mode to save battery power b The handset can be turned off comple...

Page 31: ...ased from a local home center Note 1 The handset packaged along with a Base Station is pre registered at the factory If you have a new handset you will need to register the handset with the base station in order to be recognized as a member handset by the base and by other handsets See Handset Registration 2 Fully charge battery packs before the first usage 31 Basic Operations ...

Page 32: ...enu 1 Dialed 2 Received 3 Missed 1 Ring Volume 2 Ring Tone 3 Key Volume 4 Key Tone 1 Dial Prefix 2 Group Select 3 Forwarding 4 Clear 5 Naming 6 Contrast 7 Backlight 8 Line Select 9 PBX Options 0 Language PA On Off Reset Phone Select Mode 1 Add Base Admin 1 System 2 Line Setting Basic Operations 1 Register 2 Deregister 1 Inbox 2 Outbox ...

Page 33: ... 2 Clear 3 Naming 4 Contrast 5 Backlight 6 Language PA On Off Reset Phone Select Mode 1 Add Base Admin 1 System 2 Line Setting Basic Operations 1 KeyGuard 2 PhoneBook 3 Unused 4 Sound 5 Settings 6 Registration 7 Text Message 8 Multi base 9 Admin 1 Register 2 Deregister 1 Inbox 2 Outbox ...

Page 34: ...ablished the Base ID will appear on the upper right corner If no Base ID shows up it implies that you are approaching the boundary of the coverage 2 If the line is occupied the LCD shows No Line Available and handset returns to standby mode 3 If a link cannot be established the LCD will show No Connection after a 12 second time out 4 A call duration timer will start displaying the length of the ca...

Page 35: ...dicate initiation of handset broadcast to all handsets within communication coverage c Begin speaking after the series of beeps has ended d Release key to end the broadcasting 2 Broadcasting a group of handsets a Enter the Group ID and then press hold key b A series of beeps will indicate initiation of handset broadcast to all handsets within communication coverage c Begin speaking after the serie...

Page 36: ...led To dial this number press Left soft key 3 Use Up or Down Arrow Key to scroll through the last 10 phone numbers dialed Select and press key Note Intercom numbers Handset ID are not stored in the last 10 numbers dialed log 1 When an incoming call arrives the handset will ring or vibrate unless the ringer has been turned off 2 If the handset is on the charger cradle ringer will be temporarily swi...

Page 37: ... call arrives the handset will ring or vibrate unless the ringer has been turned off Press to answer the intercom call 2 If the handset is on the charger cradle ringer will be temporarily switched to Ring if it has been set to Vibrate lift the handset and start the conversation 3 If the handset is not on the cradle press any key except and the soft key to answer 4 During the call press and hold th...

Page 38: ...ced on hold can only be removed from by the handset that puts it on hold 2 Handset LCD displays a call is being on hold An alert tone double beep every 30 seconds will remind the handset that a call is being on hold 3 If the operation e g call transfer after putting a call on hold fails the held call may be dropped 4 You can power off the handset e g change battery while call is on hold 5 After po...

Page 39: ...call arrives press Left soft key 1 To prevent accidental dialing you can press Right soft key then press to select KeyGuard option The handset keypad is locked No key entry is accepted except the power on off key 2 To unlock the keypad press Left soft key then within 2 seconds press the digit to unlock 3 Key Guard is in effect until unlocked or powered off 1 Whenever you have missed incoming call ...

Page 40: ...ss the key to call back To Call back from Call Log For DuraFon PRO only Battery Recharge and Replacement TALK FORMAT FORMAT FORMAT FORMAT TALK 1 Charge the battery when one or several of the following happen a Phone beeps twice every two seconds b Battery icon is empty c Phone does not respond when a key is pressed d LCD and backlighting become dim e A decrease in coverage is experienced 2 You can...

Page 41: ...es the registration process The base station will assign a handset ID between 10 and 99 The assigned ID will be displayed on the handset LCD indicating successful registration d Repeat above steps for all additional handsets e The first two handsets registered will be given ID 10 and 11 which gives them administrator privileges Re Base 00 is a primary base All handsets must register to Base 00 4 D...

Page 42: ...the administrator handset is within the coverage range of the base station b Press administrator handset Right soft key c Press the number this will enter the handset administration menu d Press number handset enters system setting menu e Press number and enter the two digit Handset ID to be cleared f Upon successful operation the handset LCD will display Done otherwise it will show Message not re...

Page 43: ...ts can decide which group s they want to be in 2 For example Group 1 represents the Customer Service Group Group 2 represents the Sales Group and Group 3 is the Marketing Group Suppose that Handset 11 wants to receive incoming rings for all Sales and Marketing related calls Then handset 11 will need to subscribe to Group 2 and Group 3 3 Group Selections a Press handset to enter the handset setting...

Page 44: ... 2 Above described Call Transfer is for DuraFon PRO handset to handset call transfers 1 While a telephone call is in progress you can place call on hold and bring in another phone line or another handset for a 3 way conference 2 Press Right soft key to put the current call on hold 3 Press Right soft key to enter selection menu 5 3 Way Conferencing with a Second Phone Line a Press number and enter ...

Page 45: ...nother handset or another phone number 2 Press handset Right soft key 3 Press the number this will enter the handset setting menu 4 Press number handset enters call forwarding setting mode 5 Use or arrow to scroll up and down the selection Off Another Handset External Line 6 Make a selection default Off and press Left soft key 7 When prompted enter a two digit handset ID or an external phone numbe...

Page 46: ...15 is talking on Line 1 When a new call comes in on Line 4 and the caller enters extension number 15 when prompted by the AA or if the call is set to be routed to Handset 15 when AA is disabled 3 The base station recognizes that Handset 15 is busy Instead of announcing to Line 4 that Handset 15 is busy the base sends an alert to Handset 15 4 Upon receiving the alert the handset sounds an audible d...

Page 47: ...a specific handset yet it will show ALL HS behind the line 2 When setting Line Dedication make sure the handset or group ID is correct to avoid losing calls sents to an DuraWakie handset or invalid ID 3 Handsets dedicated to a port will also receive calls from non dedicated line as well as the handset s dedicated line Use Line Dedication for a group on other lines to further manage calls 1 Press w...

Page 48: ...choose OFF Default is ON d Clear Handset ID Press and enter a two digit Handset ID when prompted to clear this ID for later assignment e Set next Handset ID to be assigned Press and enter a two digit Handset ID when prompted This is the ID that will be given out by the base to the next handset registering with the base 5 Press number handset enters Line Setting menu a Enter Base ID 00 07 to access...

Page 49: ...istrator will disable a handset s ability to use the base station to make or receive phone calls This also frees up the ID for future registration c Press to enter Line dedication setting i Select base s line and press handset Right softkey ii Line Dedicate confirm Press Right softkey to go back Line Setting Menu Press Left softkey then enter extension number 2 OK NO YES 1 Press key to enter a pho...

Page 50: ...ing for OPTION Notes 1 When entering a phone number the cursor automatically advances to the next digit field Use or scrolling key to move the cursor backward or forward to insert or delete 2 When entering a name the cursor automatically advances to the next character field if you press a different key for the next character If you need to enter consecutive characters from the same key you can wai...

Page 51: ...softkey to transfer all phonebook entries to another handset s ii Or press right softkey to transfer one entry to another handset s iii Press 2 digit handset ID or group ID then select all phonebook entries or one entry to be transferred Re 00 means all handsets iv During phonebook transferring LCD shows Sending and 2 digit countdown on the LCD to indicate the phonebook numbers which are waiting f...

Page 52: ...the broadcast function each can broadcast another handset without going through the base station as long as the handsets are connecting However when setting up the multi base the broadcast feature may not be available due to the coverage range In that case you can use the function of Broadcast through PBX to broadcast 2 From an administrator handset Handset 10 or 11 press Right soft key 3 Press nu...

Page 53: ... Advanced Operations 4 Press number handset enters Line setting menu a Enter Base ID 00 07 to access base b Press to enter Broadcast setting 5 When calling through the line 3 or 4 the caller will be prompted by the greeting message to enter a two digit extension number 01 07 for Group ID 10 99 for Handset ID 00 for all 2 1 i Press or to select L3 or L4 the status of setting will be displayed on LC...

Page 54: ...n Sub menu 1 Dialed 2 Received 3 Missed 1 Ring Volume 2 Ring Tone 3 Key Volume 4 Key Tone 1 Dial Prefix 2 Group Select 3 Forwarding 4 Clear 5 Naming 6 Contrast 7 Backlight 8 Line Select 9 PBX Options 0 Language PA On Off Reset Phone Select Mode 1 Add Base Admin 1 System 2 Line Setting Advanced Operations 1 Register 2 Deregister 1 Inbox 2 Outbox ...

Page 55: ... the list i Press Right soft key for options Press and confirm to erase current record Press to view the arrival date and time of the call Press to edit and save or save without editing into the phonebook c Press to view the last 10 phone numbers received but not answered starting from the most recent one Use or to scroll through the list I Press OPTION Right soft key for options Press and confirm...

Page 56: ...efix up to 14 digits iii Use Right soft key and or to edit prefix iv When this feature is turned on the LCD will prompt the user on each outgoing phone call except during redial or dialing by pressing the key first whether to use the dialing prefix The current prefix is also displayed Press Left or Right soft key to add the prefix to the beginning of the number v This feature is useful for access ...

Page 57: ...most suitable to you Default 10 ii Press Left soft key to save setting g Press to change the LCD backlight i Use or to scroll through options On Off and 8 Seconds Default 8 seconds meaning that the backlight is always on The 8 second option will turn off the backlight after 8 seconds of inactivity ii Press Left soft key to save setting h Press to change the Line selection i Use or to scroll throug...

Page 58: ...CD shows Get PBX options from Exit x mm x When the PBX options is receiving 2 digit countdown on the LCD indicates the number of PBX options which are waiting to be received Note 1 Different PBX makers use different analog codes to control PBX function like call transfer call park etc Please refer to your PBX maker s manual for this information 2 Errors may occur in PBX options and phonebook entri...

Page 59: ...he Inbox in the order they are received with Message 01 being the most recently received The message counter on the upper right corner of the LCD display shows the message ID d Viewing and editing outgoing text messages i Press Right soft key while the handset is in standby ii Press following by to enter Outbox menu iii Press soft key to enter a new text message 1 Enter characters using the Charac...

Page 60: ...Subsequent messages will be moved up in the Inbox 9 Press to add new bases From an administrator handset Handset 10 or 11 to set new Base 01 07 Maximum bases is up to 8 Before adding a new base the Handset must be registered in master base Base ID 00 a Press button on new Base b Use Handset 10 or 11 to Add base Press c Enter 01 07 base ID 10 Press to change system and Line setting See System setti...

Page 61: ...Tone Select Mode 1 Add Base Admin 1 System 2 Line Setting 1 KeyGuard 2 PhoneBook 3 Unused 4 Sound 5 Settings 6 Registration 7 Text Message 8 Multi base 9 Admin 1 Group Select 2 Clear 3 Naming 4 Contrast 5 Backlight 6 Language PA On Off Reset Phone 1 Register 2 Deregister 1 Inbox 2 Outbox ...

Page 62: ...tion Default 0 5 Press 4 to change handset settings a Press to Group Select see Handset Group Subscription b Press to clear phonebook i Press and confirm to delete the entire phonebook c Press to change the power up LCD display to show e g customer name or other greeting message i Use or to move the cursor backward or forward to insert to the left of the cursor or delete the character above the cu...

Page 63: ... handset registration as well 6 Press to register or de register handset See Handset Registration 7 Press to edit the message text a Short text messages up to 50 characters each can be sent from a handset to another handset or a group of handsets b Up to 5 outgoing messages can be edited stored and sent They are stored in the Outbox in the order they are entered with Message 01 being the most rece...

Page 64: ... g Receiving a text message i A double beep alerts the arrival of a text message ii The text message remains on the LCD display for 8 seconds and then is automatically stored in the Inbox h Viewing received text messages i Press to enter Inbox menu ii The LCD displays Message 01 the most recent received message Use or to view previous messages The LCD displays Empty if there is no inbound text mes...

Page 65: ...ion 902 928 MHz Peak 708 mW Average 304 mW 200 kHz 128 GMSK Frequency Hopping TDMA 100 per second 10 ms 8 4 2 108 dBm BER 10 Reverse TNC 2 dBi dBi External optional NA RJ11 x 4 8 kbps G 729A 8 kbps Convolutional CRC 170 678 kbps 128 kbps duplex Time Division Duplex TDD TIA EIA 470B 65 536 20 50 Hz 12 90 Vrms 8 kbps G 729 100 900 ms programmable 120V 7V AC DC Adapter NA NA FCC Part 15 Part 68 10 60...

Page 66: ...P N 6709A0273000 Literature order number 120 0009 01 ...