EnGenius ENS200, User Manual

Page 1: ...EnGenius X TRA RANGE ENS200 LONG RANGE WIRELESS 11N OUTDOOR CB AP User Guide V1 0 ...

Page 2: ...ight 0 viii Product Overview Package Contents 1 1 Product Overview 1 2 Key Features 1 2 Benefits 1 3 Technical Specification 1 4 Physical Interface 1 4 Wireless Specification 1 4 Hardware Specification 1 4 Product Layout 1 5 Installation System Requirements 2 1 ...

Page 3: ...tion Logging In 3 1 Best Practices 3 2 Basic Network Settings System Status 4 1 Using Save Load 4 1 Viewing System Information 4 2 Viewing Wireless Client List 4 4 Viewing System Log 4 5 Viewing Connection Status 4 6 Viewing DHCP Client Table 4 7 Viewing WDS Link List 4 8 System Setup 4 9 Configuring Operation Mode 4 9 ...

Page 4: ...PoE 4 14 Point to Point Tunnelling Protocol PPTP 4 16 Configuring LAN Settings 4 18 Configuring VPN Pass Through 4 19 Configuring Port Forwarding 4 20 Configuring Demilitarized Zone 4 22 Configuring Wireless LAN 4 23 Configuring Wireless Settings 4 23 Access Point Mode 4 23 Client Bridge Mode 4 26 WDS Bridge Mode 4 27 Client Router Mode 4 28 Configuring Wireless Security 4 29 Wired Equivalent Priv...

Page 5: ... WPA Mixed 4 37 Configuring Wireless MAC Filter 4 39 Configuring WDS Link Settings 4 40 Configuring Advanced Network Settings 4 41 Management Setup 4 43 Configuring Administrator Account 4 43 Configuring Management VLAN 4 45 Configuring SNMP 4 46 Configuring Backup Restore Settings 4 48 Configuring Firmware Upgrade 4 49 Configuring System Time 4 50 Configuring Command Line Interface 4 51 Configuri...

Page 6: ... V Configure Denial of Service Protection 4 55 Logging Out 4 56 Appendix A Federal Communication Commission Interference Statement A 1 Appendix B Industry Canada Statement B 1 Appendix C WorldWide Technical Support C 1 ...

Page 7: ...dressed before proceeding with the current function or procedure CAUTION CAUTIONS APPEAR BEFORE THE TEXT IT REFERENCES CAU TIONS APPEAR IN CAPITAL LETTERS TO EMPHASIZE THAT THE MESSAGE CONTAINS VITAL HEALTH AND SAFETY INFORMATION WARNING Warning information appears before the text it references to emphasize that the content may prevent damage to the device or equipment Important Indicates informat...

Page 8: ...es path names and program process names Constant width Indicates computer output shown on a computer screen includ ing menus prompts responses to input and error messages Constant width bold Indicates commands lines as entered on the computer Vari ables contained within user input are shown in angle brackets Bold Indicates keyboard keys that are pressed by the user ...

Page 9: ...t works 2011 All rights reserved Any redistribution or reproduction in part or in whole in any form is prohibited Do not distribute transmit store in any form of electronic retrieval system or commercially exploit the content without the expressed written permission of EnGenius Networks ...

Page 10: ...Product Overview Chapter 1 ...

Page 11: ...1 1 1 Package Contents ITEM QUANTITY ENS200 Wireless Access Point Client Bridge 1 PoE injector EPE 24R 1 24V 0 6A Power Adaptor 1 Ethernet Cable 1 Mast Strap 1 Quick Installation Guide 1 User CD with user manual 1 Technical Support Card 1 ...

Page 12: ...eaming High output power up to 26 dBm delivers superior range and coverage Fully Interoperable with IEEE 802 11b IEEE 802 11g IEEE 802 11n compliant devices Multi function capabilities enable users to use different modes in various environments Point to point and point to multipoint wireless connectiv ity enable data transfers between two or more buildings Channel bandwidth selection allows the ap...

Page 13: ... rely on access to real time informa tion such as doctors and nurses point of sale employees mobile workers and warehouse personnel can access the data they need and increase productivity without having to look for a place to plug into the network Frequently changed environments WLANs are well suited for showrooms meeting rooms retail stores and manufacturing sites where workplaces are rear ranged...

Page 14: ...cification Dimension 186mm x 100mm x 29mm L x W x H Power Adapter 24V 0 6A Passive PoE Encryption WEP WPA WPA2 TKIP AES Hidden ESSID MAC Address Filtering PPTP IPSec L2TP Pass through Remote Control Firmware Upgrade Backup Restore Setting DHCP Server Client Router mode NAT NAPT Client Router mode Port Forwarding Mapping Virtual Server Client Router mode Port Triggering Client Router mode WAN Type ...

Page 15: ...ing data Blink ENS200 is sending or receiving data C WLAN LED Access Point or Client Bridge Mode OFF ENS200 radio is off and the device is not sending or receiving data over the wireless LAN ON ENS200 radio is on and the device is not sending or receiving data over the wireless LAN Blinking ENS200 radio is on and the device is sending or receiving data over the wireless LAN D Signal Indicator LED ...

Page 16: ...on To reset to factory settings press button for 10 seconds B LAN Connector To configure the ENS200 connect to an Ethernet adapter in a computer For more information C PoE LAN Connector The PoE interface allows the ENS200 to be powered using the supplied PoE injector A B C ...

Page 17: ...Installation Chapter 2 ...

Page 18: ...dows Linux OSX Operating System CD ROM Web Browser Internet Explorer FireFox Chrome Safari Network Interface Card with an open RJ 45 Ethernet Port Wi Fi Card or USB Wi Fi Dongle 802 11 B G N An existing router or access point AP with SSID broad cast CAT5 Ethernet Cables Note Windows Only Using ENS200 Setup CD Optional ...

Page 19: ...face the general direction of the Base Station Installing the Device To install the ENS200 use the following procedure to mount the device on a pole and refer to the figure below 1 Remove the bottom cover protecting the RJ 45 connec tors 2 Insert an Ethernet cable into the RJ 45 port labeled LAN 3 Install the bottom cover to protect the RJ 45 connectors 4 Remove the power cord and PoE injector fro...

Page 20: ......

Page 21: ...Web Configuration Chapter 3 ...

Page 22: ...rowser to log in to the ENS200 Web Configurator 1 Launch your Web browser 2 In the browser address bar type 192 168 1 1 and press the Enter key Figure 3 1 Web Browser Address Bar 3 When the Windows Security window appears enter admin for the username in the top field and admin for the password in the bottom field Figure 3 2 Windows Security Login Dialog 4 Click OK You are now ready to use the inst...

Page 23: ...uring Administrator Account Back up the configuration and be sure you know how to restore it Restoring an earlier working configuration can be useful if the ENS200 becomes unstable or crashes If you forget your password you will have to reset the ENS200 to its factory default settings and lose any cus tomized override settings you configured However if you back up an earlier configuration you will...

Page 24: ...Basic Network Settings Chapter 4 ...

Page 25: ...system status including system hardware software version date time wired network LAN and wireless network WLAN information 4 1 1 Using Save Load Save and apply the settings shown in the Unsaved changes list or cancel the unsaved changes and revert to the previous set tings that were in effect ...

Page 26: ... system information such as operating mode system up time firmware version serial number kernel version and application version LAN Settings shows Local Area Network settings such as the LAN IP address subnet mask and MAC address WAN Settings shows Wide Area Network settings such as the MAC address connection type connection status LAN IP address subnet mask primary and secondary DNS ...

Page 27: ...G SYSTEM INFORMATION 4 3 Current Wireless Settings shows wireless information such as frequency and channel Since the ENS200 supports multiple SSIDs information about each SSID such as its ESSID and security settings are displayed ...

Page 28: ...NG WIRELESS CLIENT LIST 4 4 4 1 3 Viewing Wireless Client List Displays a list of clients associated to the ENS200 along with the MAC addresses and signal strength for each client Click the Refresh button to update the client list ...

Page 29: ...4 5 4 1 4 Viewing System Log The ENS200 automatically logs events to internal memory Note The oldest events are deleted from the log when memory is full Click the Refresh button to update the client list or the Clear button to remove all events ...

Page 30: ...isplays the current status of the network The information shown includes network type SSID BSSID connection status wireless mode current channel security data rate noise level and signal strength Click the Refresh button to update the client list or the Clear button to remove all events ...

Page 31: ... CLIENT TABLE 4 7 4 1 6 Viewing DHCP Client Table Displays the clients that are associated to the ENS200 through DHCP The MAC addresses and signal strength for each client are also shown Click the Refresh button to update the client list ...

Page 32: ...NK LIST 4 8 4 1 7 Viewing WDS Link List Displays the clients that are associated to the ENS200 through WDS The MAC addresses link status and signal strength for each client are also shown Click the Refresh button to update the client list ...

Page 33: ......

Page 34: ... network connection type using either a static IP or dynamic IP IP Address Enter the LAN IP address of the ENS200 Subnet Mask Enter the subnet mask of the ENS200 Default Gateway Enter the default gateway of the ENS200 Primary DNS Enter the primary DNS address of the ENS200 Secondary DNS Enter the secondary DNS address of the ENS200 Click Apply to save the settings or Cancel to discard changes ...

Page 35: ...y Bridge Max Age in seconds If another bridge in the spanning tree does not send a hello packet for a long period of time it is assumed to be dead Bridge Forward Delay Specify Bridge Forward Delay in seconds Forwarding delay time is the time spent in each of the Listening and Learning states before the Forwarding state is entered This delay is provided so that when a new bridge comes onto a busy n...

Page 36: ...in Name Enter the domain name provided by your ISP MTU The maximum transmission unit MTU specifies the largest packet size permitted for an internet transmission The factory default MTU size for static IP is 1500 The MTU size can be set between 512 and 1500 IP Address Enter the router s WAN IP address Subnet Mask Enter the router s WAN subnet mask Default Gateway Enter the WAN gateway address Prim...

Page 37: ...TU The maximum transmission unit MTU specifies the largest packet size permitted for an internet transmission The factory default MTU size for static IP is 1500 The MTU size can be set between 512 and 1500 Get Automatically From ISP Click the radio button to obtain the DNS automatically from the DHCP server Use These DNS Servers Click the radio button to set up the Primary DNS and Secondary DNS se...

Page 38: ...on PPPoE default 1492 The MTU size can be set between 512 and 1492 Login Enter the username assigned by an ISP Password Enter the password assigned by an ISP Service Name Enter the service name of an ISP optional Connect on Demand Select the radio button to specify the maximum idle time Internet connection will disconnect when it reach the maximum idle time but it will automatically connect when u...

Page 39: ...n to set up the Primary DNS and Secondary DNS servers manually Discard Ping on WAN Check to Enable to recognize pings on the ENS200 WAN interface or Disable to block pings on the ENS200 WAN interface Note Pinging IP addresses is a common method used by hackers to test whether the IP address is valid Blocking pings provides some extra security from hackers Click Accept to save the settings or Cance...

Page 40: ...nternet transmission PPPoE default 1492 The MTU size can be set between 512 and 1492 IP Address Enter the router s WAN IP address Subnet Mask Enter the router s WAN subnet IP address Default Gateway Enter the router s WAN gateway IP address PPTP Server Enter the IP address of the PPTP server Username Enter the username provided by your ISP Password Enter the password provided by your ISP Connect o...

Page 41: ...utomatically From ISP Obtains the DNS automatically from DHCP server Use These DNS Servers Click the radio button to set up the Primary DNS and Secondary DNS servers manually Discard Ping on WAN Check to Enable to recognize pings on the ENS200 WAN interface or Disable to block pings on the ENS200 WAN interface Note Pinging IP addresses is a common method used by hackers to test whether the IP addr...

Page 42: ... starting IP address must be on the same subnet as the ending IP address that is the first three octets specified here must be the same as the first three octets in End IP Address Ending IP Address Specify the ending IP address range for the pool of allocated for private IP addresses The ending IP address must be on the same subnet as the starting IP address that is the first three octets specifie...

Page 43: ...ptions on this page opens a VPN port and enables connections to pass through the ENS200 without interruption PPTP Pass through Check this option to enable PPTP pass through mode L2TP Pass through Check this option to enable L2TP pass through mode IPSec Pass through Check this option to enable IPSec pass through mode Click Accept to confirm the changes or Cancel to cancel and return previous settin...

Page 44: ...wall NO Displays the sequence number of the forwarded port Name Displays the name of the forwarded port Protocol Displays the protocol to use for mapping from the following TCP UDP or Both Start Port Displays the LAN port number that WAN client packets will be forward to End Port Displays the port number that the WAN client packets are received Server IP Displays the IP address of the server for t...

Page 45: ...P Starting Port Enter a starting port number Ending Port Enter an ending port number All ports numbers between the starting and ending ports will forward users to the IP address specified in the IP Address field IP Address Enter the IP address of the server computer on the LAN network where users will be redirected Click Save to apply the changes or Cancel to return previous settings ...

Page 46: ...server and the DMZ func tion is that a virtual server redirects a particular service or Internet application such as FTP to a particular LAN client or server whereas a DMZ redirects all packets regardless of the service going to the WAN IP address to a particular LAN client or server DMZ Hosting Select Enable DMZ to activate DMZ functionality DMZ Address Enter an IP address of a device on the LAN ...

Page 47: ...gs for each of the possible operating modes Access Point Mode The ENS200 supports Access Point Mode In this mode users with a wireless client device within range can connect to the ENS200 to access the WLAN WARNING Incorrectly changing these settings may cause the device to stop functioning Do not modify the settings in this section without a thorough understanding of the parameters ...

Page 48: ...lect the channel and frequency appropriate for your country s regulation Auto Check this option to enable auto channel selection AP Detection AP Detection can select the best channel to use by scanning nearby areas for Access Points Current Profile Configure up to four different SSIDs If many client devices will be accessing the network you can arrange the devices into SSID groups Click Edit to co...

Page 49: ...ed SSID Check this option to hide the SSID from clients If checked the SSID will not appear in the site survey Station Separation Click the appropriate radio button to allow or prevent communication between client devices Wireless Security See the Wireless Security section Click Save to accept the changes or Cancel to cancel and return previous settings ...

Page 50: ... field is completed automatically if you select an Access Point in the Site Survey Site Survey Scans nearby locations for Access Points You can select a discovered Access Point to establish a connection Prefer BSSID Enter the MAC address if known If you select an Access Point in the Site Survey this field is completed automatically Wireless Security See section 8 2 for information Click Accept to ...

Page 51: ...the transmission quality and speed Extension Channel Select upper or lower channel Your selection may affect the Auto channel function Channel Frequency Select the channel and frequency appropriate for your country s regulation Click Accept to confirm the changes or Cancel to cancel and return previous settings Security Select the type of WDS security WEP or AES WEP Key Enter the WEP key AES Pass ...

Page 52: ...e transmission Wireless Mode Wireless mode supports 802 11b g n mixed modes SSID Specify the SSID if known This field is completed automatically if you select an Access Point in the Site Survey Site Survey Scans nearby locations for Access Points You can select a discovered Access Point to establish a connection Prefer BSSID Enter the MAC address if known If you select an Access Point in the Site ...

Page 53: ...tion Auth Type Select Open System or Shared Input Type Select an input type of Hex or ASCII Key Length Level of WEP encryption applied to all WEP keys Select a 64 128 152 bit password lengths Default Key Specify which of the four WEP keys the ENS200 uses as its default Key1 Key4 Specify a password for the security key index For security each typed character is masked by a dot Click Save to save th...

Page 54: ... automatic encryption with WPA PSK requires passphrase AES automatic encryption with WPA2 PSK requires passphrase Passphrase Specify the security password For security each typed character is masked by a dot Group Key Update Interval Specify how often in seconds the group key changes Click Save to save the changes or Cancel to cancel and return previous settings Note 802 11n does not allow WEP WPA...

Page 55: ...KIP automatic encryption with WPA PSK requires passphrase AES automatic encryption with WPA2 PSK requires passphrase Passphrase Specify the security password For security each typed character is masked by a dot Group Key Update Interval Specify how often in seconds the group key changes Click Save to save the changes or Cancel to cancel and return previous settings Note 802 11n does not allow WEP ...

Page 56: ...es passphrase Radius Server Specify the IP address of the RADIUS server Radius Port Specify the port number that your RADIUS server uses for authentication Default port is 1812 Radius Secret Specify RADIUS secret furnished by the RADIUS server Group Key Update Interval Specify how often in seconds the group key changes Radius Accounting Click Save to save the changes or Cancel to cancel and return...

Page 57: ...and AES TKIP automatic encryption with WPA PSK requires passphrase AES automatic encryption with WPA2 PSK requires passphrase Radius Server Specify the IP address of the RADIUS server Radius Port Specify the port number that your RADIUS server uses for authentication Default port is 1812 Radius Secret Specify RADIUS secret furnished by the RADIUS server Group Key Update Interval Specify how often ...

Page 58: ... authentication Default port is 1812 Radius Accounting Secret Specify RADIUS accounting secret furnished by the RADIUS server Interem Accounting Interval Specify the interem accounting interval 60 600 seconds Click Save to save the changes or Cancel to cancel and return previous settings Note 802 11n does not allow WEP WPA PSK WPA PSK TKIP security mode The connection mode will drops from 802 11n ...

Page 59: ...IP and AES TKIP automatic encryption with WPA PSK requires passphrase AES automatic encryption with WPA2 PSK requires passphrase Radius Server Specify the IP address of the RADIUS server Radius Port Specify the port number that your RADIUS server uses for authentication Default port is 1812 Radius Secret Specify RADIUS secret furnished by the RADIUS server Group Key Update Interval Specify how oft...

Page 60: ...or authentication Default port is 1812 Radius Accounting Secret Specify RADIUS accounting secret furnished by the RADIUS server Interem Accounting Interval Specify the interem accounting interval 60 600 seconds Click Save to save the changes or Cancel to cancel and return previous settings Note 802 11n does not allow WEP WPA PSK WPA PSK TKIP security mode The connection mode will drops from 802 11...

Page 61: ... TKIP and AES TKIP automatic encryption with WPA PSK requires passphrase AES automatic encryption with WPA2 PSK requires passphrase Radius Server Specify the IP address of the RADIUS server Radius Port Specify the port number that your RADIUS server uses for authentication Default port is 1812 Radius Secret Specify RADIUS secret furnished by the RADIUS server Group Key Update Interval Specify how ...

Page 62: ...for authentication Default port is 1812 Radius Accounting Secret Specify RADIUS accounting secret furnished by the RADIUS server Interem Accounting Interval Specify the interem accounting interval 60 600 seconds Click Save to save the changes or Cancel to cancel and return previous settings Note 802 11n does not allow WEP WPA PSK WPA PSK TKIP security mode The connection mode will drops from 802 1...

Page 63: ...cess ENS200 The default setting is Disable Wireless MAC Filters Note This section applies to Access Point and WDS Access point mode ACL Mode Determines whether network access is granted or denied to clients whose MAC addresses appear in the MAC Address table on this page Choices are Disable Deny MAC in the list or Allow MAC in the list MAC Address Filter Enter the MAC address of the device Click A...

Page 64: ... Select the type of WDS security WEP or AES WEP Key Enter the WEP key AES Passphrase Enter the AES passphrase MAC Address Enter the MAC address of the Access Point to which you want to extend wireless connectivity Mode Select Disable or Enable to disable or enable WDS Click Accept to confirm the changes or Cancel to cancel and return previous settings Note The Access Point to which you want to ext...

Page 65: ......

Page 66: ...c shaping regulates the flow of packets leaving an interface to deliver improved Quality of Service Incoming Traffic Limit Specify the wireless transmission speed used for downloading Outgoing Traffic Limit Specify the wireless transmission speed used for uploading Click Accept to confirm the changes or Cancel to cancel and return previous settings ...

Page 67: ... Management menu to change the user name and password used to log on to the ENS200 Web Configurator The default user name is admin and the default password is admin Changing these settings protects the ENS200 configuration settings from being accessed by unauthorized users Name Enter a new username for logging in to the Web Configurator Password Enter a new password for logging in to the Web Confi...

Page 68: ...ther the ENS200 firmware can be upgraded remotely Remote Management Port If remote management is enabled enter the port number to be used for remote management For example If you specify the port number 8080 enter http IP address 8080 to access the ENS200 Web Configurator Click Accept to apply the changes or Cancel to return previous settings ...

Page 69: ...Computers on VLAN do not have to be physically located next to one another on the LAN Management VLAN ID If your network includes VLANs and if tagged packets need to pass through the Access Point enter the VLAN ID Otherwise click No VLAN tag Click Accept to confirm the changes or Cancel to cancel and return previous settings Note If you reconfigure the Management VLAN ID you may lose your con nect...

Page 70: ...n Contact Enter the contact details of the device Location Enter the location of the device Community Name read only Enter the password for accessing the SNMP community for read only access Community Name read write Enter the password for accessing the SNMP community for read and write access Trap Destination Address Enter the IP address where SNMP traps are to be sent Trap Destination Community N...

Page 71: ...K SETTINGS CONFIGURING SNMP 4 47 SNMPv3 User Name Auth Protocol Auth Key 8 32 characters Priv Protocol Priv Key 8 32 characters Engine ID Click Save Apply to apply the changes or Cancel to return previous settings ...

Page 72: ... ENS200 devices that need to be configured with the same settings This page also lets you return the ENS200 to its factory default settings If you perform this procedure any changes made to the ENS200 default settings will be lost Save A Copy of Current Settings Click Backup to save the current configured settings Restore Saved Settings from a File To restore settings that have been previously bac...

Page 73: ...ith all other clients disconnected The firmware upgrade procedure can take several minutes Do not power off the ENS200 during the firmware upgrade as it can cause the device to crash or become unusable To update the firmware version follow these steps 1 Download the appropriate firmware approved by EnGe nius Networks from an approved web site Note Save the firmware file to a local hard drive 2 Cli...

Page 74: ...anually Set Date and Time Manually specify the date and time Synchronize with PC Click this button to get the date and time settings from the administrator s PC Automatically Get Date and Time Select a time zone from the drop down list and check whether you want to enter the IP address of an NTP server or use the default NTP server Click Save Apply to apply the changes or Cancel to return previous...

Page 75: ...al user interface GUI However for those who prefer an alternative method there is the command line interface CLI The CLI can be access through a command console modem or Telnet connec tion CLI Select to enable or disable the ability to modify the ENS200 via a command line interface CLI Click Save Apply to apply the changes or Cancel to return previous settings ...

Page 76: ... this log if an unknown error occurs on the system or when a report needs to be sent to the technical support department for debugging purposes Syslog Enable or disable the ENS200 syslog function Log Server IP Address Enter the IP address of the log server Local Log Enable or disable the local log service Click Save Apply to apply the changes or Cancel to return previous settings ...

Page 77: ...arget IP Enter the IP address you would like to search Ping Packet Size Enter the packet size of each ping Number of Pings Enter the number of times you want to ping Start Ping Click Start Ping to begin pinging Trace route Target Enter an IP address or domain name you want to trace Start Trace route Click Start Trace route to begin the trace route operation Target Address Enter the IP address of t...

Page 78: ...Mode Displays the operation mode of the devices connected to the network of the ENS200 IP Address Displays the IP address of the devices connected to the network of the ENS200 System MAC Address Displays the system MAC address of the devices connected to the network of the ENS200 Firmware Version Displays the firmware version of the devices connected to the network of the ENS200 ...

Page 79: ...nd Enter the allowed number of packets per second Limit Packets Enter the maximum number of packets allowed per request UDP Flood Attack Protection Click to enable or disable UDP Flood Attack Protection Match Interval Per Second Enter the allowed number of packets per second Limit Packets Enter the maximum number of packets allowed per request Ping Attack Protection Click to enable or disable ping...

Page 80: ...BASIC NETWORK SETTINGS LOGGING OUT 4 56 4 5 Logging Out Click Logout to logout from the ENS200 ...

Page 81: ...nce to radio or television reception which can be determined by turn ing the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Cons...

Page 82: ...with FCC radiation exposure limits set forth for an uncontrolled environment This device complies with FCC RF Exposure limits set forth for an uncontrolled environment under 47 CFR 2 1093 paragraph d 2 This transmitter must not be co located or operating in conjunction with any other antenna or transmitter ...

Page 83: ...es 1 le dispositif ne doit pas produire de brouillage préjudiciable et 2 ce disposi tif doit accepter tout brouillage reçu y compris un brouillage susceptible de provoquer un fonctionnement indésirable Important Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimu...

Page 84: ...Free 1 888 397 2788 Local 1 905 940 8181 hours of operation Monday Friday 9 00AM to 5 30PM EST GMT 5 USA LOS ANGELES USA web site www engeniustech com email support engeniustech com contact numbers Toll Free 1 888 735 7888 Local 1 714 432 8668 hours of operation Monday Friday 8 00 AM to 4 30 PM PST GMT 8 Mexico Central and Southern America MIAMI USA web site ES es engeniustech com PT pg engeniuste...

Page 85: ...f operation Monday Friday 9 00 AM 5 00 PM GMT 1 Africa Middle East Russia CIS Armenia Azerbaijan Belarus Georgia Kazakhstan Kyrgyzstan Moldova Tajikistan Turkmenistan Ukraine Uzbekistan Turkey Afghanistan Pakistan Bangladesh Maldives Nepal Bhutan Sri Lanka DUBAI UAE web site www engenius me com email support engenius me com contact numbers Toll Free U A E 800 EnGenius 800 364 364 87 General 971 43...

Page 86: ... techsupport engeniustech com sg contact numbers Toll Free Singapore 1800 364 3648 hours of operation Monday Friday 9 00 AM 6 00 PM GMT 8 Others TAIWAN R O C web site www engeniusnetworks com email technology senao com Note Service hours are based on the local time of the service center Please visit the website for the latest information about customer service REGION COUNTRY OF PURCHASE SERVICE CE...