EnGenius ENS500, User Manual

Page 1: ...WIRELESS 11N LONG RANGE OUTDOOR CB AP ENS500 User Guide V1 0 ...

Page 2: ...ht 0 viii Product Overview Package Contents 1 1 Product Overview 1 2 Key Features 1 2 Benefits 1 3 Technical Specification 1 4 Wireless Specification 1 4 Hardware Specification 1 4 Software Specification 1 4 Product Layout 1 5 Installation System Requirements 2 1 ...

Page 3: ... Web Configuration Logging In 3 1 Best Practices 3 2 Basic Network Settings System Status 4 1 Using Save Reload 4 1 Viewing System Information 4 2 Viewing Wireless Client List 4 4 Viewing System Log 4 5 Viewing Connection Status 4 6 Viewing DHCP Client Table 4 7 Viewing WDS Link List 4 8 System Setup 4 9 ...

Page 4: ... Point Protocol over Ethernet PPPoE 4 14 Point to Point Tunnelling Protocol PPTP 4 15 Configuring LAN Settings 4 17 Configuring VPN Pass Through 4 18 Configuring Port Forwarding 4 19 Configuring Demilitarized Zone 4 21 Configuring Wireless LAN 4 22 Configuring Wireless Settings 4 22 Access Point Mode 4 22 Client Bridge Mode 4 24 WDS Bridge Mode 4 25 Client Router Mode 4 27 Configuring Wireless Sec...

Page 5: ...s 2 WPA2 4 33 Wi Fi Protected Access WPA Mixed 4 34 Configuring Wireless MAC Filter 4 35 Configuring WDS Link Settings 4 36 Configuring Advanced Network Settings 4 37 Wireless Traffic Shaping 4 37 Client Limit 4 38 Management Setup 4 39 Configuring Administrator Account 4 39 Configuring Management VLAN 4 40 Configuring SNMP 4 41 Configuring Backup Restore Settings 4 43 Configuring Auto Reboot Sett...

Page 6: ...mmand Line Interface 4 49 Configuring Logging 4 50 Configuring Diagnostics 4 51 Viewing Device Discovery 4 52 Configure Denial of Service Protection 4 53 Logging Out 4 54 Appendix A Federal Communication Commission Interference Statement A 1 Appendix B Industry Canada Statement B 1 Appendix C WorldWide Technical Support C 1 ...

Page 7: ...ressed before proceeding with the current function or procedure CAUTION CAUTIONS APPEAR BEFORE THE TEXT IT REFERENCES CAU TIONS APPEAR IN CAPITAL LETTERS TO EMPHASIZE THAT THE MESSAGE CONTAINS VITAL HEALTH AND SAFETY INFORMATION WARNING Warning information appears before the text it references to emphasize that the content may prevent damage to the device or equipment Important Indicates informati...

Page 8: ...s path names and program process names Constant width Indicates computer output shown on a computer screen includ ing menus prompts responses to input and error messages Constant width bold Indicates commands lines as entered on the computer Vari ables contained within user input are shown in angle brackets Bold Indicates keyboard keys that are pressed by the user ...

Page 9: ... works 2011 All rights reserved Any redistribution or reproduction in part or in whole in any form is prohibited Do not distribute transmit store in any form of electronic retrieval system or commercially exploit the content without the expressed written permission of EnGenius Networks ...

Page 10: ...Product Overview Chapter 1 ...

Page 11: ...PRODUCT OVERVIEW PACKAGE CONTENTS 1 1 1 1 Package Contents ENS500 Quick Start Guide Technical Support Card Pole Mounting Strap x2 Wall Mounting Screw Set PoE Injector EPE 1212 with Power Adapter ...

Page 12: ...igh output power up to 26 dBm delivers superior range and coverage Fully Interoperable with IEEE 802 11a IEEE 802 11n com pliant devices Multi function capabilities enable users to use different modes in various environments Point to point and point to multipoint wireless connectiv ity enable data transfers between two or more buildings Channel bandwidth selection allows the appropriate band width...

Page 13: ... rely on access to real time informa tion such as doctors and nurses point of sale employees mobile workers and warehouse personnel can access the data they need and increase productivity without having to look for a place to plug into the network Frequently changed environments WLANs are well suited for showrooms meeting rooms retail stores and manufacturing sites where workplaces are rear ranged...

Page 14: ...LAN Ports 1 x Reset Button Power Supply Passive PoE 24V 0 6A Power Adapter Dimension 186mm L x 100mm W x 29mm H Operation Temperature 20 C 70 C Embedded high gain directional antenna Software Specification Operation Mode Client Bridge Access Point Client Router WDS AP WDS Bridge WDS Station Multiple SSID Preferred SSID PPPoE PPTP L2TP Pass through WMM Traffic Shaping CLI Interface SNMP v1 v2c v3 R...

Page 15: ...a Blink ENS500 is sending or receiving data C WLAN LED Access Point or Client Bridge Mode OFF ENS500 radio is off and the device is not sending or receiving data over the wireless LAN ON ENS500 radio is on and the device is not sending or receiving data over the wireless LAN Blinking ENS500 radio is on and the device is sending or receiving data over the wireless LAN D Signal Indicator LED Client ...

Page 16: ...on To reset to factory settings press button for 10 seconds B LAN Connector To configure the ENS500 connect to an Ethernet adapter in a computer For more information C PoE LAN Connector The PoE interface allows the ENS500 to be powered using the supplied PoE injector A B C ...

Page 17: ...Installation Chapter 2 ...

Page 18: ...rnet Explorer FireFox Chrome Safari Network Interface equipped one of the following Wired connectivity Network Interface with an open RJ 45 Ethernet Port Wireless Connectivity Embedded 802 11n Wi Fi wireless networking IEEE 802 11a b g compatible Wi Fi Card USB Wi Fi Dongle 802 11 a b g n An existing router or access point AP with SSID broad cast 1x CAT5e Ethernet Cable ...

Page 19: ...face the general direction of the Base Station Installing the Device To install the ENS500 use the following procedure to mount the device on a pole and refer to the figure below 1 Remove the bottom cover protecting the RJ 45 connec tors 2 Insert an Ethernet cable into the RJ 45 port labeled LAN 3 Install the bottom cover to protect the RJ 45 connectors 4 Remove the power cord and PoE injector fro...

Page 20: ...re 2 1 Installing the ENS500 6 Turn over the ENS500 Then insert the pole mounting strap through the middle hole of the ENS500 Use a screwdriver to unlock the pole mounting ring putting it through the ENS500 7 Mount the ENS500 securely to the pole by locking the strap tightly This completes the installation procedure PoE LAN ...

Page 21: ...Web Configuration Chapter 3 ...

Page 22: ...to the ENS500 Web Configurator 1 Launch your Web browser 2 In the browser address bar type 192 168 1 1 and press the Enter key Figure 3 1 Web Browser Address Bar 3 When the login screen appears enter admin for the user name in the top field and admin for the password in the bottom field Figure 3 2 Windows Security Login Dialog 4 Click Login to continue or Reset to abort the login You are now ready...

Page 23: ...ee Configuring Administrator Account Back up the configuration and be sure you know how to restore it Restoring an earlier working configuration can be useful if the ENS500 becomes unstable or crashes If you forget your password you will have to reset the ENS500 to its factory default settings and lose any cus tomized override settings you configured However if you back up an earlier configuration...

Page 24: ...Basic Network Settings Chapter 4 ...

Page 25: ...ystem status including system hardware software version date time wired network LAN and wireless network WLAN information 4 1 1 Using Save Reload Save and apply the settings shown in the Unsaved changes list or cancel the unsaved changes and revert to the previous set tings that were in effect ...

Page 26: ...ormation about the current operating mode System Information shows the general system information such as operating mode system up time firmware version serial number kernel version and application version LAN Settings shows Local Area Network settings such as the LAN IP address subnet mask and MAC address ...

Page 27: ... the MAC address connection type connection status LAN IP address subnet mask primary and secondary DNS Current Wireless Settings shows wireless information such as frequency and channel Since the ENS500 supports multiple SSIDs information about each SSID such as its ESSID and security settings are displayed ...

Page 28: ...ss Client List Displays a list of clients associated to the ENS500 along with the MAC addresses and signal strength for each client To remove an SSID client from the list click the button that appears in the Kick and Ban column Click the Refresh button to update the client list ...

Page 29: ...4 5 4 1 4 Viewing System Log The ENS500 automatically logs events to internal memory Note The oldest events are deleted from the log when memory is full Click the Refresh button to update the client list or the Clear button to remove all events ...

Page 30: ...udes network type SSID BSSID connection status wireless mode current channel security data rate noise level and signal strength The WAN information shown includes the MAC address connection type connection status IP address IP subnet mask primary DNS and secondary DNS Click the Refresh button to update the client list or the Clear button to remove all events ...

Page 31: ... CLIENT TABLE 4 7 4 1 6 Viewing DHCP Client Table Displays the clients that are associated to the ENS500 through DHCP The MAC addresses and signal strength for each client are also shown Click the Refresh button to update the client list ...

Page 32: ...NK LIST 4 8 4 1 7 Viewing WDS Link List Displays the clients that are associated to the ENS500 through WDS The MAC addresses link status and signal strength for each client are also shown Click the Refresh button to update the client list ...

Page 33: ...Operation Mode Set the primary function of the device The function that is selected affects which items are available in the main menu Device Name Enter a name for the device The name you type appears in SNMP management This name is not the SSID and is not broadcast to other devices Country Region Select a Country Region to con form to local regulations Operation Mode Use the radio button to selec...

Page 34: ... gateway of the ENS500 Primary DNS Enter the primary DNS address of the ENS500 Secondary DNS Enter the secondary DNS address of the ENS500 Use Link Local Address Click to enable a link local address for the device IPv6 IP Address Enter the IPv6 LAN IP address of the ENS500 IPv6 Subnet Prefix Length Enter the IPv6 subnet prefix length of the ENS500 IPv6 Default Gateway Enter the IPv6 default gatewa...

Page 35: ...y Bridge Max Age in seconds If another bridge in the spanning tree does not send a hello packet for a long period of time it is assumed to be dead Bridge Forward Delay Specify Bridge Forward Delay in seconds Forwarding delay time is the time spent in each of the Listening and Learning states before the Forwarding state is entered This delay is provided so that when a new bridge comes onto a busy n...

Page 36: ...ned a different address Account Name Enter the account name provided by your ISP Domain Name Enter the domain name provided by your ISP MTU The maximum transmission unit MTU specifies the largest packet size permitted for an internet transmission The factory default MTU size for static IP is 1500 The MTU size can be set between 576 and 1500 IP Address Enter the router s WAN IP address Subnet Mask ...

Page 37: ...t name provided by your ISP Domain Name Enter the domain name provided by your ISP MTU The maximum transmission unit MTU specifies the largest packet size permitted for an internet transmission The factory default MTU size for Dynamic IP is 1500 The MTU size can be set between 576 and 1500 Get Automatically From ISP Click the radio button to obtain the DNS automatically from the DHCP server Use Th...

Page 38: ...le time Internet connection will disconnect when it reach the maximum idle time but it will automatically connect when user tries to access the network Keep Alive Select whether to keep the Internet connection always on or enter a redial period once the internet lose connection Get Automatically From ISP Click the radio button to obtain the DNS automatically from the ISP Use These DNS Servers Clic...

Page 39: ...AN subnet IP address Default Gateway Enter the router s WAN gateway IP address PPTP Server Enter the IP address of the PPTP server Username Enter the username provided by your ISP Password Enter the password provided by your ISP Connect on Demand If you want the ENS500 to end the Internet connection after it has been inactive for a period of time select this option and enter the number of minutes ...

Page 40: ...manually Discard Ping on WAN Check to Enable to recognize pings on the ENS500 WAN interface or Disable to block pings on the ENS500 WAN interface Note Pinging IP addresses is a common method used by hackers to test whether the IP address is valid Blocking pings provides some extra security from hackers Click Accept to save the settings or Cancel to discard changes ...

Page 41: ... starting IP address must be on the same subnet as the ending IP address that is the first three octets specified here must be the same as the first three octets in End IP Address Ending IP Address Specify the ending IP address range for the pool of allocated for private IP addresses The ending IP address must be on the same subnet as the starting IP address that is the first three octets specifie...

Page 42: ...ptions on this page opens a VPN port and enables connections to pass through the ENS500 without interruption PPTP Pass through Check this option to enable PPTP pass through mode L2TP Pass through Check this option to enable L2TP pass through mode IPSec Pass through Check this option to enable IPSec pass through mode Click Accept to confirm the changes or Cancel to cancel and return previous settin...

Page 43: ...wall NO Displays the sequence number of the forwarded port Name Displays the name of the forwarded port Protocol Displays the protocol to use for mapping from the following TCP UDP or Both Start Port Displays the LAN port number that WAN client packets will be forward to End Port Displays the port number that the WAN client packets are received Server IP Displays the IP address of the server for t...

Page 44: ...P Starting Port Enter a starting port number Ending Port Enter an ending port number All ports numbers between the starting and ending ports will forward users to the IP address specified in the IP Address field IP Address Enter the IP address of the server computer on the LAN network where users will be redirected Click Save to apply the changes or Cancel to return previous settings ...

Page 45: ...server and the DMZ func tion is that a virtual server redirects a particular service or Internet application such as FTP to a particular LAN client or server whereas a DMZ redirects all packets regardless of the service going to the WAN IP address to a particular LAN client or server DMZ Hosting Select Enable DMZ to activate DMZ functionality DMZ Address Enter an IP address of a device on the LAN ...

Page 46: ...el HT Mode The default channel bandwidth is 20 40 MHz The larger the channel the better the transmission quality and speed Extension Channel Select upper or lower channel Your selection may affect the Auto channel function Channel Frequency Select the channel and frequency appropriate for your country s regulation Auto Check this option to enable auto channel selection AP Detection AP Detection ca...

Page 47: ...ges or Cancel to cancel and return previous settings SSID Specify the SSID for the current profile VLAN ID Specify the VLAN tag for the current profile Suppressed SSID Check this option to hide the SSID from clients If checked the SSID will not appear in the site survey Station Separation Click the appropriate radio button to allow or prevent communication between client devices Wireless Security ...

Page 48: ...omatically if you select an Access Point in the Site Survey Site Survey Scans nearby locations for Access Points You can select a discovered Access Point to establish a connection Prefer BSSID Enter the MAC address if known If you select an Access Point in the Site Survey this field is completed automatically Wireless Security For details on wireless security settings see Configuring Wireless Secu...

Page 49: ...ricted or physically impossible Wireless Mode Wireless mode supports 802 11a n mixed modes Channel HT Mode The default channel bandwidth is 40 MHz The larger the channel the better the transmission quality and speed Extension Channel Select upper or lower channel Your selection may affect the Auto channel function Channel Frequency Select the channel and frequency appropriate for your country s re...

Page 50: ...Key Enter the WEP key AES Pass phrase Enter the AES pass phrase MAC Address Enter the MAC address of the Access Point to which you want to extend wireless connectivity Mode Select Disable or Enable to disable or enable WDS Click Accept to confirm the changes or Cancel to cancel and return previous settings ...

Page 51: ...re transmission Wireless Mode Wireless mode supports 802 11a n mixed modes SSID Specify the SSID if known This field is completed automatically if you select an Access Point in the Site Survey Site Survey Scans nearby locations for Access Points You can select a discovered Access Point to establish a connection Prefer BSSID Enter the MAC address if known If you select an Access Point in the Site S...

Page 52: ... Auth Type Select Open System or Shared Input Type Select an input type of Hex or ASCII Key Length Level of WEP encryption applied to all WEP keys Select a 64 128 152 bit password lengths Default Key Specify which of the four WEP keys the ENS500 uses as its default Key1 Key4 Specify a password for the security key index For security each typed character is masked by a dot Click Save to save the ch...

Page 53: ...omatic encryption with WPA PSK requires pass phrase AES automatic encryption with WPA2 PSK requires passphrase Passphrase Specify the security password For security each typed character is masked by a dot Group Key Update Interval Specify how often in seconds the group key changes Click Save to save the changes or Cancel to cancel and return previous settings Note 802 11n does not allow WEP WPA PS...

Page 54: ... automatic encryption with WPA PSK requires pass phrase AES automatic encryption with WPA2 PSK requires passphrase Passphrase Specify the security password For security each typed character is masked by a dot Group Key Update Interval Specify how often in seconds the group key changes Click Save to save the changes or Cancel to cancel and return previous settings Note 802 11n does not allow WEP WP...

Page 55: ...WPA PSK requires pass phrase AES automatic encryption with WPA2 PSK requires passphrase Passphrase Specify the security password For security each typed character is masked by a dot Group Key Update Interval Specify how often in seconds the group key changes Click Save to save the changes or Cancel to cancel and return previous settings Note WPA PSK Mixed can allow multiple security modes at the s...

Page 56: ...furnished by the RADIUS server Group Key Update Interval Specify how often in seconds the group key changes Radius Accounting Select to enable or disable RADIUS accounting Radius Accounting Server Specify the IP address of the RADIUS accounting server Radius Accounting Port Specify the port number that your RADIUS accounting server uses for authentication Default port is 1813 Radius Accounting Sec...

Page 57: ...et furnished by the RADIUS server Group Key Update Interval Specify how often in seconds the group key changes Radius Accounting Select to enable or disable RADIUS accounting Radius Accounting Server Specify the IP address of the RADIUS accounting server Radius Accounting Port Specify the port number that your RADIUS accounting server uses for authentication Default port is 1813 Radius Accounting ...

Page 58: ...server Group Key Update Interval Specify how often in seconds the group key changes Radius Accounting Select to enable or disable RADIUS accounting Radius Accounting Server Specify the IP address of the RADIUS accounting server Radius Accounting Port Specify the port number that your RADIUS accounting server uses for authentication Default port is 1813 Radius Accounting Secret Specify RADIUS accou...

Page 59: ...cess ENS500 The default setting is Disable Wireless MAC Filters ACL Mode Determines whether network access is granted or denied to clients whose MAC addresses appear in the MAC Address table on this page Choices are Disable Deny MAC in the list or Allow MAC in the list MAC Address Filter Enter the MAC address of the device Click Add to add the MAC address to the MAC Address table Click Apply to ap...

Page 60: ...elect the type of WDS security None WEP or AES WEP Key Enter the WEP key AES Passphrase Enter the AES passphrase MAC Address Enter the MAC address of the Access Point to which you want to extend wireless connectivity Mode Select Disable or Enable to disable or enable WDS Click Accept to confirm the changes or Cancel to cancel and return previous settings Note The Access Point to which you want to ...

Page 61: ...g to the device RTS CTS Threshold Specify the threshold package size for RTC CTS A small number causes RTS CTS packets to be sent more often and consumes more bandwidth Distance Specify the distance between Access Points and clients Longer distances may drop high speed connections Aggregation Merges data packets into one packet This option reduces the number of packets but increases packet sizes W...

Page 62: ...NT LIMIT 4 38 Client Limit Enable Client Limit to specify the number of clients default 127 Maximum 127 allowed to connect to this access point Click Accept to confirm the changes or Cancel to cancel and return previous settings ...

Page 63: ...ration settings from being accessed by unauthorized users New Name Enter a new username for logging in to the Web Configurator New Password Enter a new password for logging in to the Web Configurator Confirm Password Re enter the new password for confirmation Click Save Apply to apply the changes or Cancel to return previous settings Remote Management Enable or disable remote management Remote Upg...

Page 64: ...Computers on VLAN do not have to be physically located next to one another on the LAN Management VLAN ID If your network includes VLANs and if tagged packets need to pass through the Access Point enter the VLAN ID Otherwise click No VLAN tag Click Accept to confirm the changes or Cancel to cancel and return previous settings Note If you reconfigure the Management VLAN ID you may lose your connecti...

Page 65: ...for read only access Community Name Read Write Enter the password for accessing the SNMP community for read and write access Trap Destination Address Enter the IP address where SNMP traps are to be sent Trap Destination Community Name Enter the password of the SNMP trap community SNMPv3 Enable or Disable the SNMPv3 feature User Name Specify the username for SNMPv3 Auth Protocol Select the authenti...

Page 66: ...BASIC NETWORK SETTINGS CONFIGURING SNMP 4 42 Engine ID Specify the engine ID for SNMPv3 Click Save Apply to apply the changes or Cancel to return previous settings ...

Page 67: ...NS500 devices that need to be configured with the same settings This page also lets you return the ENS500 to its factory default settings If you perform this procedure any changes made to the ENS500 default settings will be lost Save A Copy of Current Settings Click Backup to save the current configured settings Restore Saved Settings from A File To restore settings that have been previously backe...

Page 68: ...is par ticularly convenient to administrators for the scheduling of auto rebooting on the device This page also allows you to set the frequency of this function Auto Reboot Setting Select Enable from the drop down menu to setup this function Frequency of Auto Reboot Select the frequency interval using the drop down menus Save Apply Click Save Apply to set the new configuration Cancel Click Cancel ...

Page 69: ...se File 3 Browse the file system and select the firmware file 4 Click Upload 5 The ENS500 restarts automatically after the upgrade completes WARNING Upgrading firmware through a wireless connection is not recommended Firmware upgrading must be performed while connected to an Ethernet LAN port with all other clients disconnected The firmware upgrade procedure can take several minutes Do not power o...

Page 70: ...he date and time fields or click the Synchronize with PC button to get the date and time values from the administrator s PC Automatically Get Date and Time Select a time zone from the drop down list and check whether you want to enter the IP address of an NTP server or use the default NTP server Enable Daylight Saving Click to enable or disable daylight savings time Select the start and stop times...

Page 71: ...ule service type and date time parameters for a specific service Schedule Name Enter the description of the schedule service Service Select the type of schedule service either Wireless Power ON or Wireless Power OFF Day Select the days of the week to enable the schedule service Time of Day Set the start time that the service is active Click Add to append the schedule service to the sched ule servi...

Page 72: ... for the ENS500 The properties of each service displayed are Displays the ID number of the service in the table Name Displays the description of the service Service Displays the type of service either Wireless Power ON or Wireless Power OFF Schedule Displays the schedule information of when the service is active Select Select one or more services to edit or delete Click Delete Selected to delete t...

Page 73: ...al user interface GUI However for those who prefer an alternative method there is the command line interface CLI The CLI can be access through a command console modem or Telnet connec tion CLI Select to enable or disable the ability to modify the ENS500 via a command line interface CLI Click Save Apply to apply the changes or Cancel to return previous settings ...

Page 74: ... this log if an unknown error occurs on the system or when a report needs to be sent to the technical support department for debugging purposes Syslog Enable or disable the ENS500 syslog function Log Server IP Address Enter the IP address of the log server Local Log Enable or disable the local log service Click Save Apply to apply the changes or Cancel to return previous settings ...

Page 75: ...o search Ping Packet Size Enter the packet size of each ping Number of Pings Enter the number of times you want to ping Start Ping Click Start Ping to begin pinging Trace route target Enter an IP address or domain name you want to trace Start Traceroute Click Start Traceroute to begin the traceroute operation Target Address Enter the IP address of the target PC Time period Enter time period for th...

Page 76: ...he network Operation Mode Displays the operation mode of the devices connected to the network IP Address Displays the IP address of the devices connected to the network System MAC Address Displays the system MAC address of the devices connected to the network Firmware Version Displays the firmware version of the devices connected to the network ...

Page 77: ...nd Enter the allowed number of packets per second Limit Packets Enter the maximum number of packets allowed per request UDP Flood Attack Protection Click to enable or disable UDP Flood Attack Protection Match Interval Per Second Enter the allowed number of packets per second Limit Packets Enter the maximum number of packets allowed per request Ping Attack Protection Click to enable or disable ping...

Page 78: ...BASIC NETWORK SETTINGS LOGGING OUT 4 54 4 5 14 Logging Out Click Logout to logout from the ENS500 ...

Page 79: ...ce to radio or television reception which can be determined by turn ing the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consu...

Page 80: ...with FCC radiation exposure limits set forth for an uncontrolled environment This device complies with FCC RF Exposure limits set forth for an uncontrolled environment under 47 CFR 2 1093 paragraph d 2 This transmitter must not be co located or operating in conjunction with any other antenna or transmitter ...

Page 81: ...es 1 le dispositif ne doit pas produire de brouillage préjudiciable et 2 ce disposi tif doit accepter tout brouillage reçu y compris un brouillage susceptible de provoquer un fonctionnement indésirable Important Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimu...

Page 82: ...ngeniuscanada com email rma engeniuscanada com contact numbers Toll Free 1 888 397 2788 Local 1 905 940 8181 hours of operation Monday Friday 9 00AM to 5 30PM EST GMT 5 USA LOS ANGELES USA web site www engeniustech com email support engeniustech com contact numbers Toll Free 1 888 735 7888 Local 1 714 432 8668 hours of operation Monday Friday 8 00 AM to 4 30 PM PST GMT 8 ...

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Page 84: ... techsupport engeniustech com sg contact numbers Toll Free Singapore 1800 364 3648 hours of operation Monday Friday 9 00 AM 6 00 PM GMT 8 Others TAIWAN R O C web site www engeniusnetworks com email technology senao com Note Service hours are based on the local time of the service center Please visit the website for the latest information about customer service REGION COUNTRY OF PURCHASE SERVICE CE...