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6. CUSTOMER SERVICE
If technical or customer assistance is required, please
contact Enginuity at the following:
Customer Service
1-800-980-3266
sales@enginuitycom.com
Technical Support
1-800-841-1005
support@enginuitycom.com
Enginuity Communications
3545 Stern Avenue
St. Charles, Illinois 60174
www.enginuitycom.com
7. WARRANTY & REPAIRS
Warranty
Enginuity warrants this product for one (1) year from date
of purchase. Any attempt to repair or modify the
equipment by anyone other than an authorized Enginuity
representative will void the warranty.
This limited warranty does not cover any losses or
damages resulting from shipment to or from the
This limited warranty does not cover any losses or
damages resulting from shipment to or from the
customer, or from improper installation, abuse,
modifications, or unauthorized repair by other than
Enginuity personnel.
Repair and Return
Enginuity equipment will be repaired or replaced without
cost during the warranty period if the product is defective
for any reason other than abuse, improper use, or
improper installation. Before returning defective
equipment, first request a Return Material Authorization
(RMA) number from Enginuity. Once an RMA number is
obtained, return the unit, freight prepaid, along with a brief
description of the problem, to:
Enginuity Communications
3545 Stern Avenue
St. Charles, Illinois 60174
ATTN: Repair & Return Dept.
Replacements will be shipped in the fastest manner
consistent with the urgency of the situation. Repair or
replacement of faulty equipment beyond the warranty
period is available for a nominal charge.
8. SPECIFICATIONS
Mounting Frame
Part Number
WR-10U
Description
OnSite™ 19”/
10U wall rack
Dimensions (H x W x D)
19.25 x 22.7 x 12.6 inches
Weight
14.0 pounds
Capacity
10 rack units, total installed equipment weight not to exceed 200 lbs.
Operating Temperature
0 to 50 C
Standards Compliance
Meets applicable Telcordia NEBS requirements, including Zone 4 seismic.
Optional Side Plate
Part Number
SPL-4H
Description
Side plate for wall rack with (2) adjustable take-up reels
Dimensions (H x W x D)
10.5 x 11.3 x 1.3 inches
Weight
2.5 pounds
Additional Cable Guides
Part Number
CG-5
Description
Pack of (5) cable guides for wall rack
Dimensions (H x W x D)
1.0 x 1.3 x 7.8 inches (each)
Weight
2.0 ounces (each)
