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IMPORTANT!

  READ AND FOLLOW 

ALL

 INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING 

CLEANING THE UNIT AS SPECIFIED, AND REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED. 

ENGLAND’S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE 

TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH QUESTIONS. 

31 

TROUBLE-SHOOTING GUIDE 

 

WARNING: TO AVOID 

ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER 

SOURCE BEFORE ATTEMPTING ANY REPAIR.  IF THIS GUIDE DOES NOT CORRECT THE 
PROBLEM CALL YOUR LOCAL DEALER OR OUR TECHNICAL SUPPORT AT 1-800-245-6489

 

Problem 

Cause 

Solution 

1.  Auger not turning 

1.  Loose set screw 
2.  Bad gear motor 
3.  Foreign matter in auger 
4. Vacuum 

sensor 

1.  Tighten setscrew on collar 
2.  Replace auger motor  
3.  Remove pellets and object 
4.  Check exhaust blower 

2.  Smoke smell or dust in 

house 

1. Improper 

exhaust 

connection 

1.  Check all connections for leaks especially the 

exhaust blower connection; Seal with 
silicone, hose clamp or aluminum tape. 

3.  Room air blower not 

operating 

1. Loose 

sensor 

2. Bad 

blower 

1.  Tighten connection on sensor 
2. Replace 

blower 

4.  Exhaust blower not 

operating   

1. Loose 

connection 

2. Bad 

blower 

1.  Check connection at control board 
2. Replace 

blower 

5. Lazy 

fire 

– Fire burns with 

a lazy, orange flame 
and/or fuel builds up in the 
burnpot.  Glass may 
become dirty. 

1.  Control board settings 
2. Bad 

exhaust 

blower 

3.  Excessive pellet moisture 
4. Excessive 

ash 

 

5. Low 

quality 

pellets 

6.  Flue or intake is restricted.  
7.  Glass door not shut and 

sealed tightly.   

8.  Ash removal plates are 

not pushed completely in. 

9.  Exhaust fan is not running 

or stove not venting 
properly.  

10.  Moisture content above 

15%.  

11.  Blockage inside stove and 

exhaust pipes.  
 
 
 
 

12.  Feed rate is too high for 

fuel.  

13.  Inadequate combustion air 

available. 

1.  Review board settings 
2. Replace 

blower 

3.  Keep pellets inside 
4. Clean 

unit 

5.  Use premium pellets 
6.  Inspect flue and intake for obstructions. 
7.  Adjust door handle or replace gasket if 

necessary. 

8. Verify ash removal plates are pushed 

completely in. 

9.  Verify that exhaust fan is running and venting 

properly.  If not, check connection and clean 
or replace. 

10.  Allow fuel to dry or mix with some wood 

pellets. 

11. Check inside stove and exhaust pipes for 

blockage.  Tap inside walls of Firebox, clean 
behind the lower access plates (located on 
the back inside wall, next to the burnpot); 
clean burnpot and Firebox vent holes above 
firebrick panel. 

12.  Reduce heat setting. 
 
13.  Outside combustion air is mandatory.   

(Our Part PU-OAK is acceptable). 

6.  Blown fuse (6 AMP) 

1.  Power surge 
2. Exposed 

wire 

 
3.  Electric motor shorting or 

bound up 

1.  Replace fuse; use surge protector 
2.  Check for exposed or frayed wire and loose 

connections 

3.  Check motors and blowers for obstructions 

or lock-up 

7.  High pellet consumption 

1.  Low quality pellets 
2.  Board out of adjustment   

1.  Use premium fuel 
2.  Check control board settings 

8. Squeaking 

noise 

1. Build 

up 

in 

tube 

2. Blower 

noise 

1.  Remove auger and clean 
2. Remove 

and 

oil 

blower 

9.  Pinging or rattling noise 

1.  Foreign material 
2.  Loose set screw  

1.  Check blower for material 
2.  Check impeller blower screw 

 
 

*Improper installation may cause a back draft. 

*NOTE:   Also check for loose or cracked vacuum hose on vacuum switches (see Parts Diagram).

 

NOTE:  Negative pressure in a home is a serious issue. 

This unit must be installed with the Outside Air Kit (Part PU-OAK).

  

CAUTION: UNPLUG THE UNIT PRIOR TO ANY SERVICE WORK!

 

Summary of Contents for 10-CPM

Page 1: ...R OPEN SAFETY NOTICE FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE BODILY INJURY OR EVEN DEATH FOR YOUR SAFETY AND PROTECTION FOLLOW ALL THE INSTALLATION INSTRUCTIONS CONTACT YOUR LOCAL BUILDING OR FIRE OFFICIALS FOR RESTRICTIONS AND INSTALLATION INSPECTION REQUIREMENTS INCLUDING PERMITS IN YOUR AREA Questions Need Parts or Options www heatredefined com Rev 5 2015 England s ...

Page 2: ...he job as easily and as inexpensively as possible From our free downloadable service sheets to our detailed Service Videos to our new wizard style click through Troubleshooting guide on our web site we have always tried to help our customers stay heat ready especially while oil and electricity prices continue to skyrocket Please look at our vast Help section on our web site and call our Technical ...

Page 3: ...able to run on the lower Heat Range settings the fire will die out Be sure to keep sawdust debris and fines out of the unit 8 Use three inch 3 U L approved CORN VENT TWIST LOCK PIPE when installing this stove and follow the manufacturer s specifications for installation and clearances we highly recommend Dura Vent corn twist lock pipe our Part Number AC 33000 Even though this pipe interlocks it is...

Page 4: ...e motors and inside of your unit 18 Improper gasket maintenance including failure to replace gaskets can cause air leaks resulting in smoke backs 19 Remember that as with any appliance there is user responsibility involved including installation operation and maintenance of this product Be sure to check local codes and call Technical Support at 800 245 6489 if you have any questions 20 Be sure to ...

Page 5: ...ouse fire may result For your safety follow the installation and operation instructions provided and if a question arises contact local building or fire officials about restrictions and installation requirements in your area Read the Operation and Fuel sections of this manual before plugging in your unit Always unplug the unit before attempting any service work Do not connect the unit to a chimney...

Page 6: ... heat loss type of construction amount and type of insulation type of air movement and heat distribution and the location of the product Important Your home must be checked to verify that there is no negative pressure that will affect the operation of this appliance IMPORTANT DO NOT BURN TREATED SEED CORN IN YOUR STOVE Seed corn is treated with chemical pesticides that are harmful or fatal if swal...

Page 7: ...OUGH THE ROOF SURFACE Notes on termination of Pellet Vent Pipe from NFPA 211 2006 ed Section 10 4 Termination 10 4 5 See also INSTALLATION section of manual AND additional notes above Not less than three 3 feet above any forced air inlet located within ten 10 feet Not less than four 4 feet below four 4 feet horizontally from or one 1 foot above any door window or gravity air inlet into any buildin...

Page 8: ...on MUST include three 3 vertical feet of corn vent pipe This will create some natural draft to prevent the possibility of smoke or odor during unit shutdown and keep exhaust from causing a nuisance or hazard from exposing people or shrubs to high temperatures DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVICING ANOTHER APPLIANCE DO NOT CONNECT DIRECTLY TO A MASONRY CHIMNEY Distance from doors and ...

Page 9: ...emperature silicone our Part Number AC RTV3 or aluminum duct seal tape Use at least three screws to secure the pipe to this unit s exhaust blower Also if you do not use U L approved twist lock corn pipe be sure to use U L approved Corn Vent pipe and fasten each joint of the pipe with at least three screws The L vent or corn vent stainless exhaust system must be installed so as to be GAS TIGHT Foll...

Page 10: ...y in size and also ash content from less than 1 to 3 or more Your unit will burn more efficiently with small to mid size pellets Low ash content pellets will allow you to burn the stove longer between cleanings Your unit is designed to burn pellets that are no larger than one quarter inch in diameter and no longer than two and one half inches 2 long CAUTION DO NOT PLACE SUCH FUELS WITHIN THE SPACE...

Page 11: ... the burning season corn vent pipe is not furnished with the unit and must be purchased separately Do not install a flue damper of any kind in this system and do not connect this unit to a flue system serving another heating appliance Through the Wall To vent the unit through the wall connect the pipe adapter to the exhaust motor adapter If the exhaust adapter is at least eighteen inches 18 above ...

Page 12: ...de the dwelling The air intake pipe is located on the bottom side of the burnpot from the rear and measures 1 inside diameter I D The connection can be made with a metal 1 7 8 I D coupler and pipe see Important Information section of manual and should exit through the wall Be sure to secure the pipe to the unit with a clamp or aluminum tape The outside end of the pipe should be covered screened to...

Page 13: ... required Alcoves The alcove must be a minimum of sixty six inches 66 from floor to ceiling Six inches 6 of clearance is required from the stove to an alcove sidewall six inches 6 is required to an alcove back wall The corn vent pipe would require the standard three inches 3 clearance or as recommended by the pipe manufacturer Normally additional wall protection is not required with this type unit...

Page 14: ...de of the stirrer is pointing straight up see diagram below To rotate the Stirrer press and hold the AIR ON TEMP i e Air On button on the bottom of the Control Panel it will stop rotating when you release the button To turn Stirrer Off and On The Stirrer may be turned Off by pushing the Air On button on the bottom of the Control Panel and then pressing both Down arrows on the Blower Speed and Heat...

Page 15: ...ystem made with stainless steel designed to last many trouble free years FUEL NOT FEEDING CORRECTLY If the fuel is not feeding correctly the feed auger could possibly be misaligned due to factors such as rough handling during shipping If you suspect your feed auger is misaligned call Technical Support at 800 245 6489 Automatic Start Up When the ON button is pressed from a cold start the unit is in...

Page 16: ...occurs wait until unit has cooled completely down and repeat To remove the Stirrer for cleaning While the unit is COLD and the unit is off press and hold the AIR ON TEMP i e Air On button until the Stirrer is at the 12 00 position with the 4 prongs pointing up Pull the hitch pin marked in Illustration 3 Lifting the burnpot and Stirrer at the same time remove the Stirrer from the burnpot Clean and ...

Page 17: ...e the stove back to burn pellets Push the Heat Range down arrow until you see a 1 Wait for the window to clear You are now set to burn pellets 2 Follow lighting instructions Changing from Pellets to Cherry Pits Your unit was primarily designed to burn pellets but will also burn dried cherry pits Make sure your supplier is selling Dried Cherry Pits for use as fuel in pellet burning stoves Do not us...

Page 18: ...t OPERATIONAL NOTES First Fire When you push the ON button the Control Board will automatically be set at both Heat Range and Blower Speed to setting 5 Allow the stove to burn in this manner for at least three 3 hours This will allow the unit to cure out as the paint and the oils from the manufacturing process burn off We recommend you open doors and windows in your dwelling during this process Su...

Page 19: ...er and Stirrer will continue to operate When the internal temperature drops to 95 degrees the room air blower will cease to operate and when the internal temperature drops to 90 degrees the exhaust blower will stop The red light will then shut off and the entire stove will be shut down The hotter the unit is operating the longer it will take for the stove to complete the Shut Down cycle Note The u...

Page 20: ...OFF OFF If the power is interrupted for more than approximately three minutes the unit will be OFF when power returns Important Do NOT open the hopper lid or the door to the unit during power outage Open the closest outside door and a window to eliminate the home s natural draft Wait for power to be restored and then press the ON button to re start the unit if desired Remember 1 It is very importa...

Page 21: ...Allow the unit to completely cool down and then remove the ashes The ashes should be placed in a non combustible container with an airtight lid and should always be placed on a non combustible surface or on the ground until completely cooled and free of hot cinders Once the ash is removed the burnpot should be given a thorough inspection Remove and clean the burnpot See page 15 Check for any build...

Page 22: ...er tube NOTE The hopper must be emptied and pellets removed from the auger before removing the assembly Convection Blower The Convection room air Blower Part PU 4C447 can be removed by disconnecting the power leads and removing the four mounting screws Once this is done the blower will slide out of the stove This procedure can be reversed to install a new blower Combustion Blower To clean or repla...

Page 23: ...OTE When re installing the sprocket align the 3 32 Allen Head setscrew with the flat side of the motor shaft Replacing the Stirrer Drive Shaft 1 Remove cast plug from right side looking from the front of the stove using a 3 16 Allen Wrench 2 Locate the access panel on the right side looking from front of stove 3 Remove the four 4 5 16 mounting screws D 4 Locate the drive motor mounting bracket whi...

Page 24: ...ss centered over the edge Fold the gasket edges over on the glass forming a U shape You should also replace the Combustion Blower gasket Part PU CBG whenever you remove or clean the Combustion Blower In addition the Hopper Lid gasket and Ash Pan gasket should be inspected and replaced annually or sooner if necessary Finish This new unit has been painted with High Temperature Paint that should reta...

Page 25: ...d See safety notes below diagram NOTE The bottom three control buttons are preset at the factory and should not require any changes See Operating Instructions and Daily Operation section of the manual for instructions on other Control Board settings CAUTION Moving Parts May Cause Injury Do NOT Operate with Panel s Off DANGER Parts May Be Hot Risk of Electric Shock Disconnect Power Before Servicing...

Page 26: ...ed by the Heat Setting NOTE Safety switch Hi Limit and Vacuum Sensor must be activated to continue proper operation Room Fan Convection Begins when 110 degrees is reached Will continue to operate until the unit cools down to below 90 degrees This may take from several minutes up to an hour Automatic Shutdown If after 15 minutes the unit has not reached the preset operating temp the unit will begin...

Page 27: ... stove at until the call for heat leaves at which point the stove goes to the Low heat range setting To set the stove in the High Low mode unplug the unit and plug it back in then press and release both down arrows H L appears in the heat range and blower speed windows The unit is now in High Low mode Note Repeat this to change back to On Off mode a 0 0 will appear in the heat range and blower spe...

Page 28: ... RG CPM APG CPM AP PART DESCRIPTION Door Glass with Gasket H 11 5 X W 14 75 Glass Gasket Kit Glass Supports Side Panel Castings Cast Door Handle Brick Fiber board Burnpot Fuel Stirrer Fuel Stirrer Collar 5 8 Fuel Stirrer Drive Shaft Fuel Stirrer Hitch Pin Fuel Stirrer Tube 3 Fuel Stirrer Bushings 1 2 each Fuel Stirrer Drive Chain Fuel Stirrer Sprocket 2 each Stirrer Motor Bracket Auger Right Side ...

Page 29: ...SIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT OR DUE TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT CALL TECHNICAL SUPPORT WITH QUESTIONS 29 CAUTION UNPLUG THE UNIT PRIOR TO ANY SERVICE WORK Pellet Corn Multi fuel Stove Exploded View Diagram Illustration 8 Dimensions of your corn pellet multi fuel unit 27 5 8 W x 30 5 8 H x 31 3 4 D 391 lbs Approx 18 height from floor to center of exhaus...

Page 30: ...eeded two inch wrenches or a inch wrench and a inch socket Unit should be unplugged and cooled down as with all maintenance In order to adjust the latch first open the hopper lid and then lock the latch in its closed position Then take the inch wrench and loosen the nut closest to the latch This nut is then adjusted closer to the lid itself to tighten the latch After adjusting this nut to the desi...

Page 31: ...ot running or stove not venting properly 10 Moisture content above 15 11 Blockage inside stove and exhaust pipes 12 Feed rate is too high for fuel 13 Inadequate combustion air available 1 Review board settings 2 Replace blower 3 Keep pellets inside 4 Clean unit 5 Use premium pellets 6 Inspect flue and intake for obstructions 7 Adjust door handle or replace gasket if necessary 8 Verify ash removal ...

Page 32: ...t 3 Check for loose flue pipe connections Also be sure to have proper Outside Air Hook up 12 Fire goes out and stove shuts down Fuel may stop feeding 1 Stirrer gummed up burnpot plugged 2 Hopper empty 3 Auger turning but fuel not feeding 4 Auger jams 5 Auger has come loose 6 Hopper lid switch tripped 7 Temperature sensor Hi limit 8 Vacuum switch tripped Caused by exhaust blower not running or vent...

Page 33: ...ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT OR DUE TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT CALL TECHNICAL SUPPORT WITH QUESTIONS 33 You may write your unit s Manufacture Date and Serial Number in the blank spaces on this sample tag for future reference This sample tag also shows the safety info such as UL testing standard etc for your local officials or anyone else who may need reference ...

Page 34: ...lass and the painted surface are covered for 1 year from the date of purchase Conditions and Exclusions Damage from over firing will void your warranty This warranty does not apply if damage occurs because of an accident improper handling improper installation improper operation abuse or unauthorized repair made or attempted to be made The manufacturer is not liable for indirect incidental or cons...

Page 35: ...Zip _________________ UNIT INFORMATION Please be sure to refer to label on stove or sale receipt to complete this section Model Number _______________________ Purchase Date ________________________ Purchase Price _______________________ Serial Number _______________________ Mfg Date ____________________________ How did you first hear about our product Please check one ___ Friend Family ___ Burn Tr...

Page 36: ...CLUDING CLEANING THE UNIT AS SPECIFIED AND REPLACING GASKETS ANNUALLY AND PARTS AS NEEDED ENGLAND S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT OR DUE TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT CALL TECHNICAL SUPPORT WITH QUESTIONS 36 ...

Page 37: ...ustion air is MANDATORY for proper safe operation and to achieve optimal emissions performance Observe the vent termination clearances specified in your owner s manual and contact our Technical Support if you have any questions Phone 800 245 6489 or email service englanderstoves com Be certain that all aspects of the venting system are installed to the venting manufacturer s instructions particula...

Page 38: ...a mechanical draft system other than direct vent appliances sealed combustion system appliances shall be located in accordance with the following a Not less than 3 ft 91 m above any forced air inlet located within 10 ft 3 0m b Not less than 4 ft 1 2 m below 4 ft 1 2 m horizontally from or 1 ft 305 mm above any door window or gravity air inlet into any building c Not less than 2 ft 0 61 m from an a...

Page 39: ...d be avoided Due to frictional resistance in pipe any excessive outside air piping can result in poor stove performance A screen or other protection device must be fitted over the outside air termination point to prevent rain debris and nuisance animals from entering the piping system Increase the outside air pipe size to 3 0 in diameter pipe if the outside air connection is more than 6 ft in leng...

Page 40: ...re This pellet burning room heater is equipped with a specially designed burn pot which comes preinstalled from the factory This burn pot elevates the burning pellets and delivers air at the precisely required locations Pellets must only be burned in the factory burn pot no modifications should be made to this burn pot and no additional grates or other fire elevators should be used WHAT FUELS NOT ...

Page 41: ...should turn red and the board should display S d shortly after pressing the button This initiates the shut down sequence and the stove will remain in shut down mode until it has cooled down To increase the heat output of the stove press the Up heat range button The number in the heat range display window will increase signifying that the control board is now adjusting the heat output to your desir...

Page 42: ...n It is against federal regulations to operate this wood heater in a manner inconsistent with operating instructions in this manual Smoke Detectors England s Stove Works Inc highly recommends the use of smoke detectors in every room of the house However locating a smoke detector directly above this unit can result in nuisance alarms Compliance This non catalytic wood heater meets the 2015 U S Envi...

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