ENHANCED VISION Merlin VGA, User Manual

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enhanced Vision

Merlin VGA Video Magnifier Warranty policy

Enhanced Vision products are designed to give you the highest quality image, convenient features, 

ease of use and reliable service. 

Merlin VGA has been inspected and tested prior to shipping.

Our company stands behind the quality materials, components and workmanship of the Merlin VGA 

video magnifier. 
For these reasons we are pleased to offer two warranty options. These options are available when 

the purchaser completes the warranty registration form.

three-year warranty for the Merlin VGA base

this option can be selected on the warranty registration form by the agencies, states, 

groups, multi-users, product demonstration sites and the individual purchasers

.  Enhanced 

Vision warrants Merlin VGA base against defects in materials and workmanship under normal use 

for three years from the date of original purchase.  Enhanced Vision, at its option, will at no charge 

either repair the product or replace it during the warranty period.  

lifetime warranty for the Merlin VGA base at a one-time cost of $299.00.  

this option can be selected on the warranty registration form and it is only available to the 

individual purchaser. 

Enhanced Vision warrants Merlin VGA base against defects in materials and 

workmanship under normal use for the lifetime of the individual purchaser. Enhanced Vision, at its 

option, will at no charge either repair the product or replace it during the warranty period. 

the lifetime warranty is non-transferable and only valid for an individual purchaser.  

this warranty is not available for international customers.

On the warranty card the purchaser will be asked to select between the three-year (no-cost) 

or lifetime warranty for a one-time fee of $299.00.  If lifetime coverage is elected, a $299.00 

check made payable to “Enhanced Vision” will need to be included with the warranty form. 

the lifetime product warranty is only valid if the product is registered within 30 days of 

purchase and a $299.00 check made payable to “enhanced Vision” is included with the 

warranty registration form.

 If this form has not been provided, please request one from the 

local Enhanced Vision representative or call us at  (800) 440-9476.  

Restrictions

All product purchases need to be registered with Enhanced Vision.  Registering the product confirms 

the right to maximum protection and service of the product warranty.  If no selection is made on the 

warranty form or payment is missing, the individual purchaser will default to the three-year warranty.
The lifetime warranty is non-transferable and does not apply to groups, multi-users, companies or 

agencies.  It has been designed for end-consumer / individual purchaser.  Agencies, states, group 

homes, classrooms and demo site units will receive Enhanced Vision standard 3-year product 

warranty detailed above.  Enhanced Vision also reserves the right to repair or replace any 

purchasers Merlin VGA with a similar or better product.

In the case that the end-consumer / original individual resells the Merlin VGA within a 3 year time 

period from original purchase date and the product is resold by a recognized manufacturer 

representative, the Merlin VGA warranty will default to the balance of what remains of the standard 3 

year warranty (from original purchase date).  The lifetime warranty would be void. 
Consider the example below: 
After one year Mary Smith’s vision deteriorates past using the Merlin VGA to assist her. She resells 

the Merlin VGA to a recognized Enhanced Vision manufacturer representative, and he/she then sells 

the Merlin VGA to Anne Clark.  Anne Clark will receive a four-year warranty with the Merlin VGA (the 

amount left on a standard three year warranty).  

Anne will need to complete and submit a warranty registration form, marking the box that she 

is a “converted original owner” and provide the serial number for the product.  

the 3-year and optional lifetime product warranty does not cover the following:

1. Defects or damage from misuse, use in other than suggested manner, accident or neglect.
2. Defects or damage from improper operation, maintenance, installation, adjustment,  

alterations or modification.

3. Defects from spills of food or liquid.
4. All plastic surfaces and all other externally exposed parts that are scratched or damaged due to 

normal use.

5. Damage due to operating Merlin VGA with equipment not supplied by Enhanced Vision.
6. Light bulbs that are not covered under warranty.

theRe ARe no otheR eXpReSSeD oR iMplieD WARRAntieS AccoMpAnYinG thiS 

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Service process

We don’t expect that you will need to have repairs on the Merlin VGA but if you do, you will need to 

send the unit to our warranty service center.  
If warranty service is required, please call Enhanced Vision between 8 a.m. – 5 p.m. PST for a return 

authorization number.  Warranty repairs are not accepted without a return authorization number.
You may wish to keep your original packaging in case warranty service is required
Proof of purchase must be provided, bearing date of purchase, in order to receive warranty service
Purchaser is responsible and shall pay for shipment of products to Enhanced Vision for repair. 

Enhanced Vision is responsible and shall pay for return shipment of repaired products back to 

purchaser. Enhanced Vision reserves the right to use reconditioned and/or serviceable used parts for 

warranty repairs.
Anyone using this product knowingly assumes certain risks, due to the need to utilize vision 

enhancement devices.

thank you for making enhanced Vision and Merlin VGA your choice for better vision.

WARRAntY StAteMent