32
Troubleshooting
The
Smart Reader
will not power on
-Make sure the power supply from the
Smart Reader
is securely connected to a working
outlet. Push the Power button on the
Smart Reader’s
Side Panel. A green light near the
Power button, and blue Control Console LED, should illuminate indicating the power is turned
on.
-Make sure the two parts of the power supply cord are securely connected.
-Ensure the power supply cord is completely plugged into the DC 19V IN jack on the back of
the viewing stand base.
-Check the power strip/surge protectors on/off switch and circuit breaker if
Smart Reader
is
plugged into one.
The images seem to be out of focus and/or my OCR result is poor.
-Clean polarizing filter on the underside of the camera arm with the nonabrasive lens cleaning
cloth provided with your
Smart Reader (avoid using cleaning solutions)
.
-Make sure the target material is steady and flat. It might take a few moments for the camera
to achieve focus after motion has stopped. You will notice that a different indicator tone is
played if motion is detected, this is normal.
-Alternate the
Smart Reader
LED Camera Lamp ON or Off. Making sure there is even ambient
lighting which will assist in creating a better image.
The
Smart Reader
is taking a long time to process the document for Text-to-speech.
-Cycle the Power On & Off by pressing the Green Power button.
-If the device is not responding to these button presses you can Press and Hold the power
button for more than 5 seconds to force a shutdown. Do not physically remove from power
during this period of time.
Replacement LED lamps
Your
Smart Reader
comes equipped with a LED lamp designed to provide years of trouble-free
service. However, in the unlikely event that the LEDs need replacement, contact your place of
purchase or Enhanced Vision at (800)440-9476 for instructions or assistance on replacing the
LEDs.
Firmware Update
To keep your
Smart Reader
up to date visit our software support page at:
http://www.enhancedvision.com/support/software.html
If you have any questions or require technical assistance with your product, please call
(800) 440-9476, Monday – Friday, from 8 a.m. to 5 p.m. PST.
Summary of Contents for Smart Reader
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