RECON/4a
ENMET
Manual Revision Date – June 15, 2017
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Manual Part No. – 80006-004a
9.0 Instructions for Returning an Instrument for Service
Contact the ENMET Service Department for all service requests.
Phone: 734-761-1270
Email:
repair@enmet.com
Fill out the “Service Request Form” found at the end of this manual and return with your instrument for all needs. Please send your
instrument for service to the site in which the product was purchased. A new “Service Request Form” may be requested if the one
found in the manual is not available. All instruments should be shipped prepaid to ENMET.
Address for Service:
Michigan Location:
ENMET
Attention: Service Department
680 Fairfield Court
Ann Arbor, MI 48108
Kentucky Location:
ENMET
62 Corporate Court
Bowling Green, KY 42103
Providing the “Service Request Form” assists in the expedient service and return of your unit and failure
to provide this information can result in processing delays.
ENMET
charges a one hour minimum billing for all approved repairs with
additional time billed to the closest tenth of an hour. All instruments sent to
ENMET
are subject to a minimum evaluation fee, even if
returned unrepaired. Unclaimed instruments that
ENMET
has received without appropriate paperwork or attempts to advise repair
costs that have been unanswered after a period of 60 days may, be disposed of or returned unrepaired COD and the customer will be
expected to pay the evaluation fee. Serviced instruments are returned by UPS/FedEx Ground and are not insured unless otherwise
specified. If expedited shipping methods or insurance is required, it must be stated in your paperwork.
NOTE
:
Warranty of customer installed components.
For Warranty Repairs, please reference
ENMET’s
“Warranty Information and Guidelines” (found earlier in this section).
