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Copyright Enphase Energy Inc. 2010
141-00010 Rev 01
Only unmated Environs will link to the Envoy. Once an Environ
links to the Envoy, the two will mate, and the Environ will not
mate with another Envoy. This prevents the Environ from linking
into a different network, e.g. if a neighbor happened to have an
Envoy and Environ as well, there will not be a possibility of
mating Envoys and Environs between neighbors.
Verify that the Envoy and Environs have Mated
View the LCD screen on the Envoy. As the screens scroll past, you will note
one screen titled ENVIRON THERMOSTATS. The second line will display
TOTAL: x ACTIVE: y
, where x is the number of Environs mated to the Envoy
and y is the number of Environs that are in active communications with the
Envoy. If the number of connected and active Environs matches the number
of Environs installed, then the Environs have mated and you will be able to
see a message indicating the time of the "Last Enlighten report" on the
Environ touch screen. You can now continue to the next step, configuring the
Enlighten web page.
Troubleshooting
If the Environ was unable to find the Envoy during the 3 minutes after the
ZigBee USB radio is first installed into the Envoy, it may be necessary to
restart the mate process. On the Envoy, press and hold the menu button
until the display shows
Scan
ZigBee Network
. Release the button before the
display scrolls to the next item. The Envoy will re-create a new ZigBee
network with the Environs. To restart mating on the Environ, press the
icon on the touchscreen, and then start a ZigBee scan.
The radio used in the Environ is designed to have a long range. However
some homes have either long distances or enough obstructions where the
Environ and the Envoy cannot reach each other. In this case, install a ZigBee
repeater (Enphase part number EVRN-RR-01)midway between the Environ
and the Envoy. The repeater will pass on any messages it receives. Plug it
into any AC wall outlet and press the
Mate
button. When mated and
operational, the LED on the repeater will turn green.
If these steps do not result in a successful mate, call Enphase Customer
Service at 1 877-797-4743.