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Copyright Enphase Energy Inc. 2010
141-00010 Rev 01
8
Appendix
Limited Warranty
Enphase Energy Inc. ("
Enphase
") has developed the Environ Smart Thermostat,
that is designed to withstand normal operating conditions when used for its
originally intended purpose in compliance with the Enphase User Manual supplied
with the originally shipped system. The Enphase limited warranty ("
Limited
Warranty
") covers defects in workmanship and materials of the Environ Smart
Thermostat ("
Defective Product
") for a period of one (1) year from the date of
original purchase of such Environ Smart Thermostat at point of sale to the
originally-installed end user location (the "
Warranty Period
"). During the
Warranty Period, the warranty is transferable to a different owner as long as the
Environ Smart Thermostat remains installed at the originally-installed end user
location.
During the Warranty Period, Enphase will, at its option, repair or replace the
Defective Product free of charge, provided that Enphase through inspection
establishes the existence of a defect that is covered by the Limited Warranty.
Enphase will, at its option, use new and/or reconditioned parts in repairing or
replacing the Defective Product. Enphase reserves the right to use parts or products
of original or improved design in the repair or replacement of Defective Product. If
Enphase repairs or replaces a Defective Product, the Limited Warranty continues on
the repaired or replacement product for the remainder of the original Warranty
Period or ninety (90) days from the date of Enphase’s return shipment of the
repaired or replacement product, whichever is later.
The Limited Warranty covers both parts and labor necessary to repair the Defective
Product, but does not include labor costs related to un-installing the Defective
Product or re-installing the repaired or replacement product. The Limited Warranty
also covers the costs of shipping repaired or replacement product from Enphase, via
a non-expedited freight carrier selected by Enphase, to locations within the United
States (including Alaska and Hawaii) and Canada, but not to other locations outside
the United States or Canada. The Limited Warranty does not cover, and Enphase
will not be responsible for, shipping damage or damage caused by mishandling by
the freight carrier and any such damage is the responsibility of the freight carrier.
To obtain repair or replacement service under this Limited Warranty, the customer
must comply with the following policy and procedure:
x
All Defective Product must be returned with a Return Merchandise
Authorization Number (RMA) which customer must request from Enphase.
Before requesting the RMA, however, the customer should contact an
Enphase technical support representative to evaluate and troubleshoot the
problem while the Environ Smart Thermostat is in the field, since many
problems can be solved in the field.
