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Copyright Enphase Energy Inc. 2010
141-00010 Rev 01
x
If in-field troubleshooting does not solve the problem, Customer may request
the RMA number, which request must include the following information:
x
Proof-of-purchase of the Defective Product in the form of (1) the dated
purchase receipt from the original purchase of the product at point of
sale to the end user, or (2) the dated dealer invoice or purchase
receipt showing original equipment manufacturer (OEM) status, or (3)
the dated invoice or purchase receipt showing the product exchanged
under warranty
x
Model number of the Defective Product.
x
Serial number of the Defective Product.
x
Detailed description of the defect.
x
Shipping address for return of the repaired or replacement product.
x
All Defective Product authorized for return must be returned in the original
shipping container or other packaging that is equally protective of the
product.
x
The returned Defective Product must not have been disassembled or
modified without the prior written authorization of Enphase.
The Limited Warranty does not cover normal wear and tear of Environ Smart
Thermostat or costs related to the removal, installation, or troubleshooting of the
customer's electrical systems. The Limited Warranty does not apply to, and
Enphase will not be responsible for, any defect in or damage to any Environ Smart
Thermostat: (1) that has been misused, neglected, tampered with, altered, or
otherwise damaged, either internally or externally; (2) that has been improperly
installed, operated, handled or used, including use under conditions for which the
product was not designed, use in an unsuitable environment, or use in a manner
contrary to the Enphase User Manual or applicable laws or regulations; (3) that has
been subjected to fire, water, generalized corrosion, biological infestations, acts of
God, or input voltage that creates operating conditions beyond the maximum or
minimum limits listed in the Environ Smart Thermostat specifications, including high
input voltage from generators or lightning strikes; (4) that has been subjected to
incidental or consequential damage caused by defects of other components of the
HVAC system; or (5) if the original identification markings (including trademark or
serial number) of such Environ Smart Thermostat have been defaced, altered, or
removed. The Limited Warranty does not extend beyond the original cost of the
Environ Smart Thermostat.
THE LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY
ENPHASE AND, WHERE PERMITTED BY LAW, IS MADE EXPRESSLY IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE,
INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, QUALITY,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-
INFRINGEMENT OR WARRANTIES AS TO THE ACCURACY, SUFFICIENCY OR
SUITABILITY OF ANY TECHNICAL OR OTHER INFORMATION PROVIDED IN
