support@enphaseenergy.com
1 877 797 4743
140-00023
Rev 02
If…
Then…
Reboot the Envoy (i.e. turn it off and then
on again) and wait for at least 15 minutes.
You have zero or one bars for level
Relocate the Envoy to the power outlet closest
to the load center (and contact Enphase to
receive a free pair of Ethernet bridges within
3 business days to connect the Envoy back to
the internet router).
The number of devices shown is less than
the number of microinverters installed
If the number of bars is zero or one, relocate
the Envoy to the power outlet closest to the
load center (and contact Enphase to receive a
free pair of Ethernet bridges within 3 business
days to connect the Envoy back to the internet
router).
If the number of bars is more than two, please
contact Enphase for further troubleshooting
assistance.
TROUBLESHOOTING
ENVIRON SMART THERMOSTAT INSTALLATION
If you have purchased the Enphase Environ Smart
Thermostat, please follow the additional instructions below
after the solar installation is completed and the Envoy
Communications Gateway is installed:
TOOL LIST
Phillips screwdriver
STEPS
1
Power off the HVAC system.
2
Remove existing thermostat off the wall.
3
Connect the correct HVAC wires to Environ, then mount the Environ to wall.
4
Plug the Zigbee (wireless) USB stick into Envoy, confirm the Envoy's detection of
the Environ smart thermostat.
5
Log in to Enlighten to program the Environ with the desired heating/cooling settings.
72
.5
Environ
For training on the Environ
Smart Thermostat, please visit
www.enphaseenergy.com/events
LEVEL
05:00
–WEB
Devices: 15
You see –WEB instead of +WEB
LEVEL
05:00
+WEB
Devices: 15
LEVEL
Devices: 15
LEVEL
05:00
+WEB
Devices: 10
