xviii
Getting Help
For
additional
support
related
to
the
modules
or
this
document,
contact
Enterasys Networks
using
one
of
the
following
methods:
Before
contacting
Enterasys Networks
for
technical
support,
have
the
following
information
ready:
•
Your
Enterasys Networks
service
contract
number
•
A
description
of
the
failure
•
A
description
of
any
actions
already
taken
to
resolve
the
problem
(for
example,
changing
mode
modules,
rebooting
the
unit)
•
The
serial
and
revision
numbers
of
all
involved
Enterasys Networks
products
in
the
network
•
A
description
of
your
network
environment
(for
example,
layout,
cable
type)
•
Network
load
and
frame
size
at
the
time
of
trouble
(if
known)
•
The
device
history
(for
example,
have
you
returned
the
device
before,
is
this
a
recurring
problem)
•
Any
previous
Return
Material
Authorization
(RMA)
numbers
World Wide Web
www.enterasys.com/services/support/
Phone
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail
support@enterasys.com
To expedite your message, type
[SWITCHING]
in the subject line.
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.
Summary of Contents for Matrix DFE-Gold 4G4202-60
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