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Registration Troubleshooting
When you are registering your device you will need to enter a user name and password
to connect with the enTourage server.
If you already have an Adobe user name and password, you need to enter that user-
name and password here also or use a different email address than the one you have
used to register with Adobe or you will not be allowed to continue.
Visit www.entourageeDGe.com/support for more information on registration issues.
There are a number of error messages you may receive when registration does not
succeed.
Adobe Registration Errors
Code 1 There is a problem signing in at Adobe. Check your credentials and try again.
Code 2 Your username or password are invalid at Adobe. Check your credentials and try again.
Code 3 Adobe has indicated that your selected country can not use their DRM.
Code 4 Your username is not a valid email address. Check your credentials and try again.
Code 5 One of your entries (element) is invalid. Check your credentials and try again.
Code 6 One of your entries (attribute) is invalid. Check your credentials and try again.
Code 7 Adobe internal error
Code 8 Adobe generic error
Code 9 Network connection error. Please try again. (The server at Adobe timed out.)
Code 10 Network connection error. Please try again.( The server at enTourage Systems Inc. timed out.)
Entourage Store Registration Errors
Code 20 Both first name and last name must be specified
Code 21 Email address must be specified
Code 22 Password must be specified
Code 23 Invalid email address
Code 24 Password must contain at least six characters
Code 25 Your password can not be the same as your email address
Code 26 An account with this email does not exist. Please create a new account first
Code 27 An account already exists with this email but the password that you entered does not match
Device Registration Errors
Code 41 Your user account password is incorrect. Please ensure your password is correct and try
again.
Code 42 This device is already registered to another user and cannot be registered again until it is
designated as Transferrable.
Code 43 This device is transmitting bad data. Please try again.
Code 44 An unexpected server error has occurred. Please try again.
Code 45 An unexpected device error has occurred. Please try again.
Code 46
Network connection error. Please try again.
Adobe DRM Errors
Code 60 Your Adobe DRM ID or password are invalid.
Code 61 Your date, time or timezone is not set properly. Please update your time settings and retry.
Code 62 You have already fulfilled this content using another Adobe account.
Code 63 You are not licensed to view this Adobe content.
Code 64 DNS resolving to an IP address has timed out. Please check your internet connection and
try again.
Code 65 The Adobe ACSM file is corrupt. Please try again.
Code 66 This device is not activated with Adobe. Your must register before you can proceed.
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