Warranty
Sherwood Industries Ltd. offers a *Lifetime Warranty on this gas product. The lifetime warranty covers
the appliance for a period of seven years from the date of installation. This warranty applies only to the
original owner in the original location.
Covered under the lifetime warranty are Cabinet Sides, Tops, Pedestals, Surround Panels, Chassis and
Heat Exchanger. These steel components are covered against manufacturer’s defects for parts 5 years
labor for the first year and for parts only thereafter† The following exclusions apply: over-firing due to
incorrect setup or tampering, damage caused by incorrect installation, usage or abuse. The unit must
be properly installed by a qualified technician or installer, and must meet all local and national gas and
building code requirements.
We also cover the following against manufacture defects under our lifetime warranty: Gold Plating, Log
Set, Burners and Glass†. The following exclusions apply:
Gold plating- Damage caused by scratching, marring, chemicals, fingerprints, abrasive cleaners or
discoloration with age.
Glass- use of harsh or abrasive cleaners, striking the glass or surface contaminants. Log set- Damage
caused by incorrect handling or misuse.
Burners- damage caused by improper or continuous operation under incorrect conditions.
Sherwood Industries Ltd. offers a 2-year warranty on all the Electrical Components and Gas Components
against manufacturing defects. Paint is covered against flaking. This offer includes parts and labor for 1
year and for parts only thereafter.
The paint on the Metal Brick Liner may peel. This is due to the extreme conditions applied to the paint
and is not covered under warranty.
Your dealer shall make all claims under this warranty in writing.
† - TO A MAXIMUM OF SEVEN YEARS
WHEN FILING A WARRANTY CLAIM PLEASE COMPLETE THE FOLLOWING INFORMATION ON
AN OFFICIAL WARRANTY CLAIM FORM:
To the Dealer
• Name, address and telephone number of purchaser and date of purchase.
• Date of installation. Name of installer and dealer. Serial number of the appliance. Nature of complaint,
defects or malfunction, description and part # of any parts replaced.
To the Distributor
• Sign and verify that work and information are correct.
This warranty covers defects in materials and workmanship only if the product has been installed according
to the manual’s instructions. If the product is damaged or broken as a result of misuse or mishandling the
warranty does not apply. The warranty does not cover removal and re-installation costs.
Sherwood Industries Ltd. reserves the right to repair or to replace the defective product. The shipping
costs are to be paid by the consumer. All warranties by the manufacturer are set forth herein and no claim
shall be made against the manufacturer on any oral warranty or representation.
Sherwood Industries Ltd. and its employees or representatives will not assume any damages, either
directly or indirectly caused by improper usage, operation, installation, servicing or maintenance of this
appliance.
Sherwood Industries Ltd. reserves the right to make changes without notice. Please complete and mail
the warranty registration card and have the installer fill in the installation data sheet in the back of the
manual for warranty and future reference.
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