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Troubleshooting
7. The convection blower will not function normally.
Clean all grill openings at the back and below unit .
Press the fan button; does the fan come on? Press again to verify that the blower turns on; if, not
contact your local dealer for service.
8. Ignitor- the pellets will not light.
Everything else in the stove operates but the ignitor will not light the pellets.
Make sure the burn pot liner is up tight and square to the ignitor tube by pushing the burn pot back
against the ignitor tube.
Check to see if the exhaust blower is operating. If not, contact your local dealer for service.
Check the fuse on the circuit board.
NOTE:
The ignitor should be bright orange in color. If not replace the ignitor.
9. Control settings (Heat Level) has no effect on the fire.
NOTE: If the system light is flashing the Control Board has complete control of the unit. When the units
system light becomes solid then control of the unit is given back to the operator.
If there is no control of the Heat Level button make sure the Thermostat/Timer is calling for heat.
Call your local dealer for service.
10. The stove keeps going out.
If the stove goes out and leaves fresh unburned pellets or cigarette-like ashes in the burn pot liner, the
fire is going out before the stove shuts off.
Check to see that the Slider / Damper is in the correct position.
Turn the Heat Level up slightly (poor quality pellets will require slightly higher settings).
Set the auger trim till the #1 and #5 lights are illuminated.
If the stove goes out and there are partially burned pellets left in the burn pot liner, the stove has shut
down due to a lack of air, exhaust temperature, or power failure.
Adjust the Slider / Damper.
Check to see if the stove needs a more complete cleaning.
Turn the Heat Level up slightly (poor quality pellets will require slightly higher settings).
Did the power go out?
Contact your local Dealer for service.
