Warranty
Sherwood Industries Ltd. is the manufacturer of the Enviro line of heating products. At Sherwood
Industries, our commitment to the highest level of quality and customer service is the most important
thing we do. Each Enviro stove is built on a tradition of using only the finest materials and is backed by
our Exclusive Lifetime Limited Warranty to the original purchaser. With Enviro, you’re not just buying a
stove, you’re buying a company with years of unequalled performance and quality.
Limited Lifetime Warranty:
Under this warranty, Sherwood Industries Ltd. covers the fireplace or stove body and accessories
against defects in materials and workmanship, for part repair or replacement for the first seven (7)
years and limited labour for the first two (2) years to the original purchaser. This Warranty covers:
Firebox, Heat Exchanger, Burn Pot, Firebox Panels, Ceramic Glass, Pedestals, Panels, Legs, Log Sets
and Door Assembly. Please see the exclusions and limitation section below as certain restrictions and
exclusions apply to this warranty.
Limited Three (3) Year Warranty
Under this warranty, Sherwood Industries Ltd. covers the Burn Pot Liner against defects in materials
and workmanship, for part repair or replacement for the first three (3) years and limited labour for the
first two (2) years to the original purchaser. Please see the exclusions and limitation section below as
certain restrictions and exclusions apply to this warranty.
Limited Two (2) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers: Ignitor, Auger Motor, Circuit Board, Timers, Temp
Sensors, Blowers, Vacuum Switch and Wire Harness, against defects in materials and workmanship, for
part repair or replacement for the first two (2) years and limited labour for the first two (2) years to
the original purchaser. Please see the exclusions and limitation section below as certain restrictions and
exclusions apply to this warranty.
Limited One (1) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers all exterior surface finishes against defects in
materials and workmanship, for part repair or replacement and limited labour for the first (1) year to
the original purchaser. Please see the exclusions and limitation section below as certain restrictions and
exclusions apply to this warranty.
Here is how our Warranty works
If you have any concerns with your Enviro product please contact the dealer where you purchased the
fireplace or stove. Your dealer shall make all claims under this warranty in writing.
To the Dealer
When filling out a warranty claim please complete the following information on an official warranty claim
form: Customer information: Name, address and telephone number of purchaser and date of purchase.
Dealer information: Date of installation, name of installer and dealer, serial number of the appliance,
nature of complaint, defects or malfunction, description and part numbers of any parts replaced.
To the Distributor
Sign and verify that work and information are correct.
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Please Note
- Burning Corn or Grains - Burning corn or other grains creates a harsher environment than burning wood pellets. The sugar in corn
turns to acid during the combustion process and erodes certain components at a faster rate. The burn pot liner and the agitator in your Multi - Fuel
stove is a consumable item when burning corn or other grains, and not covered under warranty. We expect that these components will last a couple
of burn seasons but due to the wide variety and quality of grains we are not able to accurately predict how long they will last.
