www.enware.com.au
Call 1300 369 27 19
product warranty for Australia
Effective 27 September 2021
Enware Australia Pty Limited (ACN 003 988 314)
(“we” or “us”) warrants that this product (also referred
to as “our goods”) will be free from all defects in
materials and workmanship for 12 months* from the
date of purchase. Our liability under this warranty is
limited at our option to the repair or replacement of
the defective product or part, the cost of repair of the
defective product or part or the supply of an equivalent
product or part, in each case if we are satisfied the
loss or damage was due to a defect in the materials or
workmanship of the product or part. All products must
be installed in accordance with the manufacturer’s
instructions, the PCA, and AS/NZS3500 including any
other applicable regulatory requirements.
exceptions
This warranty does not apply in respect of any damage or
loss due to or arising from:
a) Failure by you or any other person to follow any
instructions for use (including instructions and directions
relating to the handling, storage, installation, fitting,
connection, adjustment or repair of the product)
published or provided by us;
b) Failure by you or any other person responsible for the
fitting, installation or other work on the product to follow
or conform to applicable laws, standards and codes
(including the AS/NZ 3500 set of Standards, all applicable
State and Territory Plumbing Codes, the Plumbing Code
of Australia and directions and requirements of local and
other statutory authorities); or
c) Any act or circumstance beyond our control including
faulty installation or connection, accident, abnormal use,
acts of God, damage to buildings, other structures or
infrastructure and loss or damage during product transit
or transportation.
making a claim
To make a claim under this warranty you must
notify us in writing within 7 days of any alleged defect
in the product coming to your attention and provide
us with proof of your purchase of the product and
completed the Online Product Service and Warranty
Form available on website www.enware.com.au/
warranty-service-form.
All notifications and accompanying forms must be sent to
us marked for the attention of the Enware Australia Pty
Limited, 9 Endeavour Road, Caringbah NSW 2229. We
can also be contacted by telephone (1300 369 273) or by
email (info@enware.com.au).
Your costs in making a claim under this warranty,
including all freight, collection and delivery costs, are
to be borne and paid by you. We also reserve the right
at our cost to inspect any alleged defect in the product
wherever it is located or installed or on our premises.
* Conditional Warranty:
Water chiller: 12 months parts and labour
Bottler filler: 10 years (2 years parts and labour, then 8
years parts only warranty)
other conditions
Except as provided or referred to in this document, we
accept no other or further liability for any damages
or loss (including indirect, consequential or economic
loss) and whether arising in contract, tort or otherwise.
Any benefits available to you under this warranty are in
addition to any non-excludable rights or remedies you
may have under applicable legislation, including as a
“consumer” under the Australian Consumer Law. To that
extent you need to be aware that: Our goods come with
guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
