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EN
VI. Manufacturer‘s warranty
The manufacturer‘s warranty shall apply only if installation, operation and maintenance have
been carried out in full accordance with the manufacturer‘s specifications in the installation and
operating instructions.
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The warranty period shall commence from the date on which proof of purchase is provided and
shall be limited, in all cases, to 24 months.
•
Warranty services shall be performed only if proof of purchase of the equipment can be pre-
sented.
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Any and all warranty claims shall become void if modifications are made to the equipment with-
out the manufacturer‘s express consent.
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Any warranty claim shall likewise become void in the case of defects that arise due to repairs or
interventions made by unauthorised persons or due to improper use.
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In the case of warranty claims, the serial and article numbers must be provided, together with
the unit designation and a meaningful description of the error.
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This warranty shall cover defective equipment parts, with the exception of normal wear parts.
Wear parts shall include, for example, light sources, glass elements, tubular heating elements
and sauna heater stones.
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Only original spare parts may be used within the warranty period.
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Service visits made by third parties shall require a written order issued by our service depart-
ment.
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The equipment in question shall be sent to our service department by the customer at the cus-
tomer‘s own expense.
•
Electrical assembly and installation work, including service visits and parts replacements, shall
be carried out at the customer‘s expense; costs shall not be borne by the manufacturer.
Complaints in respect of our products shall be reported to the responsible distributor and shall be
handled exclusively by said distributor.
The manufacturer‘s General Terms and Conditions of Business, in the version available at www.
eos-sauna.com/agb, shall apply in addition to the foregoing terms and conditions of service.
