EOS Vitae Protect+ Compact, Installation And Operating Instruction

General Terms and Conditions of Service

I. Scope

Unless otherwise agreed in writing in a specific case, 

these terms and conditions of service shall apply to ser-

vice operations, including examining and repairing com-

plaints. All our existing or future legal relationships shall 

be governed solely by the following terms and condi-

tions of service. Our recognition of any conflicting terms 

and conditions of the Ordering Party shall be conditional 

upon our having given our express written consent to 

their applicability. We hereby expressly object to any 

terms and conditions of the Ordering Party contained 

in its General Terms and Conditions of Business or order 

confirmation. If order confirmations or deliveries are ac-

cepted without reservation, this shall not be deemed to 

constitute recognition of such terms and conditions. Any 

ancillary agreements or amendments must be confirmed 
in writing.

II. Costs

The Ordering Party shall bear the following costs in con-

nection with the service operation:

• 

De-installation/installation and electrical works (con-

nection / disconnection).

• 

Transportation, postage and packaging.

• 

Function testing and troubleshooting including in-

spection and repair costs.

There shall be no third-party billing.

III. Obligations / Ordering Party‘s coopera-

tion

The Ordering Party shall provide free-of-charge assis-

tance to the manufacturer in carrying out the service 

operation. 

In the case of a warranty claim the manufacturer shall 

provide the required replacement parts to the Ordering 

Party free of charge. 

IV. Service visit by the manufacturer

In the event that it is essential that a manufacturer em-

ployee carry out the service operation on site, this must 

be agreed in advance. Where the main reason for the ser-

vice call is not the fault of the manufacturer, any costs 

incurred shall be recharged to the Ordering Party after 

the service visit and shall be paid as per agreed payment 

terms.

V. Liability

The manufacturer shall assume liability in accordance 

with the currently applicable statutory regulations. The 

packaging for all of our products is designed for the ship-

ping of individually packed goods (pallet). We expressly 

point out that our packaging is not suitable for individual 

shipments via parcel post. The manufacturer shall accept 

no liability for damage incurred as a result of improper 

packaging in an individual shipment.

VI. Manufacturer‘s Guarantee

The manufacturer‘s guarantee shall apply only in the 

event that installation, operation and maintenance have 

been carried out in accordance with the manufacturer‘s 

specifications contained in the installation instructions 

and instructions for use. 

• 

The guarantee period shall commence from the date 

on which proof of purchase is provided and shall be 

limited, in principle, to 24 months.

• 

Guarantee services shall be performed only if the orig-

inal proof of purchase relating to the equipment can 

be presented.

• 

Any and all guarantee claims shall become void if 

modifications are made to the equipment without the 

manufacturer‘s express consent.

• 

Any guarantee claim shall likewise become void in 

the case of defects that arise due to repairs or inter-

ventions made by unauthorized persons or due to 

improper use.

• 

In the case of guarantee claims, the serial and article 

numbers must be indicated together with the product 

name and a meaningful description of the fault.

• 

This guarantee shall cover defective equipment parts, 

with the exception of usual wear parts. Wear parts are, 

among others, lamps, glass parts, heating elements 

and sauna stones.

• 

Only original replacement parts may be used within 

the warranty.

• 

Service visits by outside companies shall require a 

written order to be issued by our service department.

• 

The equipment in question shall be sent to our service 

department by the Ordering Party and at its expense.

• 

Electrical installation and connection works in the 

event of service or replacement shall be carried out at 

the Customer‘s expense and shall not be borne by the 

manufacturer.

Complaints in respect of our products shall be reported 

to the responsible authorized dealer and shall be exclu-

sively handled via the latter.

The manufacturers General Terms and Conditions of 

Business, which can be found at www.eos-sauna.com/

agb, shall apply in addition to the foregoing terms and 
conditions of service.

As of 08/2018

26

EN