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Service and Repair
• Contact EOTECH’s Customer Service Department at eotechinc.com/help-center
• Be sure to leave a name, contact number, return shipping address, and failure
description in the email or on a voice mail This will allow the manufacturer to
generate a Return Authorization Number (RA#) to include with the sight(s)
PRO TIP:
Do not ship the sight(s) without a return authorization number — this will severely
delay the turnaround time on repair or replacement.
• If required, fill out a DD Form 1149 to include with the sight(s) you will return
Include a reference to the RA#, and a signature line for EOTECH’s Service
Department to sign indicating the receipt of materials The signed copy will be
mailed, faxed, or emailed back to you upon receipt of the sight(s) for the purposes
of accountability
• If the manufacturing date is more than five years old, a fee will be assessed for
repair to include the cost of both parts and labor A purchase order will be required
to process the repair Please contact EOTECH for an estimate
• Please send the unit postage prepaid Please include your name, address,
telephone number, and a written description of the problem you are encountering,
and also include the RA # Whenever possible, ship the sight in its original box
Replacement Items
• To obtain replacement parts that are able to be field-installed for your
HWS or Magnifier, please visit our Web page support link at eotechinc.com
