EPIGY TECHNOLOGIES QUADRO 2XI, Installation Manual

Page 1: ...Quadro Manual I Installation Guide Quadro2x 2xi Quadro4x 4xi Quadro16x 16xi SW Version 5 3 x ...

Page 2: ...bligation to notify any individual or entity Please direct all inquiries to Epygi Technologies Ltd Two Legacy Town Center 6900 North Dallas Parkway Suite 850 Plano Texas 75024 Representative in Brazil Saga Sistemas e Computadores SA Av Rio Branco 18 8 andar Rio de Janeiro 20090 001 Notice to Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machin...

Page 3: ...ission public service commission or the corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of the Quadro does not disable your alarm equipment If you have any questions about what will disable alarm equipment consult your telephone company or a qualified installer Electrical Safety Advisory To reduce the r...

Page 4: ...erface 22 Regional Settings 22 Emergency and PSTN Access Code Settings 23 Finishing the System Configuration Wizard 24 Step 2 3 Internet Configuration Wizard 26 Uplink Configuration 27 WAN IP Configuration 27 PPP PPTP Configuration 29 WAN Interface Configuration 30 DNS Settings 30 Finishing the Internet Configuration Wizard 31 Step 2 4 Firewall Configuration 32 Step 2 A Using IP Lines 33 Supported...

Page 5: ...II see Administrator s Guide This guide describes in detail the menus available for administrators only Fur thermore it includes all the system s default values at a glance Manual III see Extension User s Guide This guide describes in detail the menus available for extension users Further more it includes all the call codes at a glance ...

Page 6: ...nstructions to provision the Quadro and confi gure the phone extensions with the Epygi SIP Server After successfully configuring the Quadro a user will be able to make SIP phone calls to remote Quadro devices make local calls to the PSTN and access the Internet from devices connected to the LAN This Installation Guide neither describes the PBX Auto Attendant Call Relay and Voice Mail features of t...

Page 7: ...Password explains how to change the default administra tor password Appendix Configuring NAT Traversal explains configuration of the Quadro if it is placed behind a NAT enabled router Appendix Registering on Epygi s SIP Server explains how to register on Epygi s powerful SIP server Appendix Checking the Connections gives hints on solving common problems ...

Page 8: ... one off the shelf analog phone with an RJ11 telephone cable One CAT 5 Ethernet cable with an RJ45 connector to connect to the Quadro LAN port One PC with a 10 100 Mbps Ethernet card or adapter installed TCP IP network protocol installed on each PC For optimal results Internet Explorer 5 5 or higher or Netscape Navigator 4 7 or high er are recommended Please Note All Quadro IP PBXs are shipped wit...

Page 9: ...uadro2x 4x and 16x The illustration below includes the connectors panel of regular Quadro models in plastic enclosure Fig I 1 Regular Quadro s Connectors Panels in plastic enclosure The illustration below includes the connectors panel of regular Quadro models in rack mountable enclosure Fig I 2 Regular Quadro s Connectors Panels in rack mountable enclosure ...

Page 10: ...xtensions PHONE socket 4 is preconfigured for a fax machine 5 RJ45 socket to attach to the Local Area Network LAN via an Ethernet CAT 5 cable If a PC is connected directly to this socket a straight cable is used If an Ethernet hub router or switch is used a crossover cable may be required 6 RJ45 socket to attach the Internet Uplink WAN via an Ethernet CAT 5 cable 7 The USB socket enables connectiv...

Page 11: ... ISDN flavored Quadro models in plastic enclosure Fig I 3 ISDN Ethernet flavored Quadro s Connectors Panels in plastic enclosure The illustration below includes the connectors panel of ISDN flavored Quadro models in rack mountable enclosure Fig I 4 ISDN Ethernet flavored Quadro s Connectors Panels in rack mountable enclosure 9 RJ45 socket s to connect the Quadro to the ISDN PSTN network using a di...

Page 12: ...he power supply on power supply ok off no power supply or device is still booting Quadro2x only 5 LAN green Status of the LAN interface on link ok off no link flickering traffic on the link 6 WAN green Status of the WAN interface on link ok off no link flickering traffic on the link 7 Line1 green Status of the FXO LINE Quadro2x FXO LINE 1 Quadro4x FXO LINE 1 or 2 Quadro16x 4x special edition on li...

Page 13: ...nds then the yellow Info LED will glow for another four or five minutes while the green Busy LED is blinking Once the Info LED is off the boot sequence has been completed success fully LED indication during emergency firmware upload The red Fault LED and the yellow Busy LEDs will stop blinking alternately and start blink ing in parallel This shows that Quadro has accepted the emergency firmware an...

Page 14: ...side There are two ways of assigning an IP address statically or dynamically A Static IP address is a fixed manually assigned IP address that remains valid until changed If you plan to use the Quadro as your Internet access router contact your Internet Service Provider ISP to find out if a static IP address is assigned to your account If so you will need this static IP address when configuring the...

Page 15: ... directly to one of the router s LAN ports and will get an IP address from the router By default the Quadro acts as a DHCP client on the WAN port Please Note Since Quadro uses STUN by default it will work with most basic rou ters without any further configuration Please Note Initially the Admin PC must be connected to the Quadro LAN port to access Web Management of the Quadro Later this PC can be ...

Page 16: ...h a switch connected to the LAN port If the user already operates a router connected to the cable or DSL modem and has devic es behind the router the router is disconnected from the modem and the Quadro is in serted between the modem and the router see Fig I 9 The Quadro serves as an Internet access router and DHCP server The Quadro will be configured to connect directly to the Internet through a ...

Page 17: ... used as Internet access router Quadro2x and Quadro16x are connected accordingly Fig I 11 Installation Quadro4x used as an Internet Access Router Quadro4xi used as Internet access router All Quadro ISDN IP PBXs are connected accordingly They also may be con nected with its Ethernet WAN port to a router see Fig I 9 and additionally the ISDN ports of all Quadro devices may be joined to a PBX with IS...

Page 18: ... socket of the Quadro If a hub or switch is connected between the Qua dro and your PC use a crossover cable from the LAN interface of the Quadro to the hub switch Connect the WAN port of the Quadro to the Internet service via a cable or DSL modem Power up the DSL or Cable modem first Connect the power adapter to the POWER port on the Quadro s rear panel and plug the power adapter into a power outl...

Page 19: ...o the Auto Attendant by default and the caller has to enter a valid extension number e g 11 followed by the sign to reach a phone connected to the first PHONE port of the Qua dro IP telephony Dial 899 and you will hear a voice message that confirms you have successfully established an IP call If this call is not successful go to A ppendix Checking the Connections for troubleshooting You may custom...

Page 20: ...Username and 19 as the password to log in as the administrator Once you log in you will enter into the Quadro Management Menu Please Note If you consecutively enter a wrong password and or username for five times the device will be unavailable for login for five minutes After log in the Quadro Management page will be displayed Fig I 14 Quadro Management page Please Note The illustrations above and...

Page 21: ...able to the party administrating the Quadro System Configuration The first page of System Configuration Wizard shows all items to be configured Click the Next button to start Enter into the Host Name field the unique name top right corner un der Epygi logo for the Quadro device The Domain Name text field requires the LAN side domain name which the Quadro belongs to For a basic configuration the LA...

Page 22: ...o may leave the de fault values for the IP Address Range Make sure your connected LAN devices belong to the same network as the LAN port of your Quadro Please Note Make sure there is only one DHCP server on the LAN otherwise unpredict able network behavior can occur Fig I 16 DHCP Settings for the LAN Interface page Click on Next to display the Regional Settings page Regional Settings If your Quadr...

Page 23: ...n Next to display the Emergency and PSTN Access Code Settings page Emergency and PSTN Access Code Settings Fig I 18 Emergency and PSTN Access Code Settings page You may enter your local specific emergency codes into the appropriate field For example in the United States the emergency number is 911 whereas in Germany it is 112 110 In case of an emergency you can then pick up any FXS phone and dial ...

Page 24: ...ystem Configuration Wizard finishing page Click on Finish to complete the System Configuration Wizard The Quadro will then stop in ternal functions and apply the changes made in the Wizard Fig I 20 Wizard Execution Progress page After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press on OK to confirm the settings ...

Page 25: ...oot Please Note If you do not use DHCP for your LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to Quadro is still within the speci fied IP address range otherwise your PC may not establish a connection to Quadro If you changed the network configuration of the LAN restart your LAN connection to re ceive a new IP address from the new network Then you ca...

Page 26: ...d to get the following information from your internet service provider Bandwidth how much is available upstream and downstream WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the following data is needed the WAN IP address the subnet mask the IP address of the standard gateway and the IP address of the Domain Name Server DNS MAC address needed w...

Page 27: ... States typical values are 300 for Upstream and 1500 for Downstream The Min Data Rate text field is used to specify the amount of bandwidth reserved for data applications The value entered here needs to be smaller that the value specified for Up stream Bandwidth Specify the WAN Interface Protocol by choosing between available WAN interface proto cols PPPoE Point to Point over Ethernet PPTP Point t...

Page 28: ...5 3 x 28 Assign Manually requires the administrator to enter the external IP Address the cor responding Subnet Mask and the IP address of the Standard Gateway This is common when you have a static IP address with your ISP Fig I 24 WAN IP Configuration page Click on Next to display the WAN Interface Configuration page ...

Page 29: ...essing the Internet every station of the connected LAN has to connect to Quadro first Always connected Quadro stays in the always connected mode This will allow Qu adro always remain online in the network The IP Address Assignment field is used to specify the external IP address given to the Quadro Usually it is a dynamic address but in some cases you may be given a static IP address Fig I 25 PPP ...

Page 30: ... MAC address can be entered into the User defined field If a specific MAC address is not required leave the default selection This device selected Fig I 26 WAN Interface Configuration page Use the MTU drop down list to select the maximum packet size on the Ethernet in bytes Click Next to display the DNS Settings page DNS Settings For DNS the selection is set to Dynamically by Provider When using a...

Page 31: ...native name server Clicking Next shows the summary page of the Internet Configuration Wizard Finishing the Internet Configuration Wizard Fig I 28 Internet Configuration Wizard Summary page Click the Finish button to complete the Internet Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the Wizard After this is complete the Quadro will display the Conf...

Page 32: ...s medium security which denies any in coming traffic from the WAN except for voice traffic Disabling the firewall is only required to access the Quadro s management when the Qua dro is connected behind a router To disable the firewall open Firewall Configuration from the Internet Uplink menu Disable the firewall by deselecting the corresponding checkbox and save changes Fig I 29 Firewall Configura...

Page 33: ...g IP phones The Plug and Play option is available for supported SIP phones only The list of these phones is given below The Plug and Play option does not require any specific configuration except that the Enable PnP for IP lines checkbox should be enabled on the Line Settings page see Fig I 31 The Auto Configuration option is available for tested and supported SIP phones The list of tested SIP pho...

Page 34: ...ould match on both Quadro and SIP phone for a successful connection The Password field is checked against its strength and you may see how strong is your inserted password right below that field To achieve the well protected strong password minimum 8 characters of letters in upper and lower case symbols and numbers should be used If you are unable to define a strong password press Choose Generated...

Page 35: ...on will automatically log out from the public phone Reset the SIP Phone After restart the appropriate configuration will be automatically downloaded from the Quadro to the SIP Phone Please Note For automatic configuration some SIP phones may require additional actions to follow the restart For example by default the IP Dialog SIP Tone II is in a non auto pro visioning mode so it should be manually...

Page 36: ... FVC snom 821 which is replacement for snom 820 Aastra 6757i 57i also supports FVC snom 870 also supports FVC Aastra 6757iCT 57iCT also sup ports FVC snom MeetingPoint also supports FVC Aastra 6730i also supports FVC Aastra 480i also supports FVC Aastra 6731i also supports FVC Aastra 480iCT Aastra 6739i also supports FVC Tested SIP Phones Below is the list of SIP phones that are tested and can be ...

Page 37: ...m m9 Telematrix IP 3300 Swissvoice IP 10S Telematrix IP9600 MWD5 Thomson ST2030S AudioCodes 310HD Berkshire ATL 5000 AudioCodes 320HD Grandstream BT100 Panasonic KX UT136 Grandstream BT200 Panasonic KX UT123 Grandstream GXP1400 Panasonic KX TGP550T04 To use Plug and Play PnP option for supported IP phones connect them to LAN WAN for the Quadro and power up If the phone is in default settings then ...

Page 38: ...onist s features the Receptionist should be set up on the Qu adro The Quadro s basic configuration should be done in the same way as described in the Step 2 The Receptionist related setup with detailed instructions on how to configure the Quadro and the attached IP Phones is described in the Receptionist Setup on Quadro docu ment which you can find at the Epygi s Support Web portal ...

Page 39: ...f the Quadro is connected to the CO then User interface type should be selected If the ISDN port of the Quadro is connected to the PBX then Network interface type should be selected in that case Quadro acts as a CO for that PBX The Connection Type manipulation radio button group allows you to choose the connec tion type for the selected trunk s PTP Point to Point In case of connection to the CO Us...

Page 40: ...uring the ISDN connection type Fig I 33 ISDN Wizard ISDN Settings The ISDN Wizard Page 2 content is dependent on the connection type selected on the previous page of ISDN Wizard The next page is ISDN Wizard MSN Settings page which is used to turn on the MSN configuration It is recommended to enable the MSN when there are multiple ISDN devices connected to the same ISDN bus If the MSN is enabled on...

Page 41: ...ion will automatically use the initially dialed num ber to connect the destination without any additional dialing If MSN is disabled on the ISDN Wizard MSN Settings page the ISDN Wizard Routing Settings page contains only one Route Incoming Call to drop down list Selecting the Use Default outgoing Caller ID allows you to overwrite the source caller in formation with the one specified in the Defaul...

Page 42: ...seconds digit values from 0 to 15000 It indicates that the time frame system is waiting for a digit to be dialed When the timer expires it initiates the call T309 Timer requires the value for the T309 timer in milliseconds numeric values from 0 to 90000 It is responsible for call steadiness during link disconnection within the period equal to this timer value If the value in this field is zero 0 t...

Page 43: ...elect the type identifying the origin of call The Called Party Type of Number drop down list allows you to select the type identifying the subaddress of the called party of the call The Called Party Numbering Plan and Calling Party Numbering Plan drop down lists correspondingly indicate the numbering plan of the called party s and calling party s num ber The Incoming Called Digits Size text field ...

Page 44: ... Identity For the calls from SIP to ISDN if the SIP Invite message contains a P Asserted Identity or a P Preferred Identity or a Re mote Party ID then the CallerID on ISDN contains the number from the user name field and the Redirecting Number IE contains the original number from the identity field SIP user agent should check for the existence of the P Asserted Identity then the P Preferred Identi...

Page 45: ...gistration at Epygi s Technical Support web page gives you the username and password to login to the Epygi SIP Server To register you need to know the serial number of your Quadro which is located on a label on the bottom of Quadro You will also need the date of purchase Next open the Epygi home page www epygi com select Support and click on Registration Form The online registration page will appe...

Page 46: ...adro lift the handset and dial 8 SIP Address of the user on the remote Quadro You are calling over the Internet to a remote user Please Note Epygi has a SIP Address test line to test newly provisioned Quadro de vices Call 8 99 and you will hear a message if the call was successful This message comes from a Quadro in one of our offices SIP Addresses are described be low Received IP calls will ring ...

Page 47: ...r s Guide and Appendix Registering on Epygi s SIP Server of this document The default SIP addresses are based on internal parameters unique to each Quadro device If the Quadro undergoes a factory reset the default addresses will be restored If you want to establish a dial plan between several Quadro units in a private group refer to Appendix Registering on Epygi s SIP Server which describes how to...

Page 48: ...ted directly to the Qu adro then simply power it on and verify the LAN LED is lit If LED is off check the cable connections Follow the instructions below to install TCP IP and enable DHCP functionality TCP IP and DHCP under Windows 2000 Windows XP Windows 2000 and Windows XP PCs with Ethernet cards or adapters normally are confi gured with a TCP IP network connection by default Nothing in addition...

Page 49: ... Settings then Control Panel 2 Double click on the Network icon to open your Network window Select the Con figuration tab 3 Click Add 4 Double click on Protocol 5 Highlight Microsoft under the list of manufacturers 6 Find and double click on TCP IP in the list to the right 7 The Network window will appear with the TCP IP protocol now listed 8 Highlight TCP IP and click on Properties 9 Select Getti...

Page 50: ... User Right Management page toolbar For Administrator account the page contains two parts one for GUI Access Password the other one for Phone Access Password Fig I 40 Change Password page The GUI Access Password offers the following components The Old Password field requires the current password of the Administrator An error message prevents entering the wrong password The New Password field requi...

Page 51: ...elow that field The pass word can consist of numeric values only Up to twenty 0 20 digits are allowed A corresponding warning appears if any other symbols are inserted Please Note If Administrator is changing the Local Administrator or Extension pass words or Local Administrator is changing the Extension password then the Old Pass word field is not displaying Attention It is highly recommended to ...

Page 52: ...resses that may change from time to time and are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the Quadro and the In ternet the same port forwarding setup must be configured on each router NAT Traversal Setup Install the Quadro behind the router If the Quadro is configured with its factory default settings it is already configured for DHCP an...

Page 53: ...in this case 5060 Save the entries Go to the RTP Parameters page and select Use Manual NAT Traversal Fig I 44 NAT Traversal Settings RTP Parameters Enter the WAN IP address of the router into the Mapped Host text field Set the Mapped RTP RTCP Port Range according to the values specified on the router in this case to 6000 Min and 6099 Max respectively Click the Save button to save the contents The ...

Page 54: ... Terms and Conditions and accept it to proceed The displayed page now welcomes you and allows you to Subscribe a New Extension Fig I 46 SIP Services Welcome page Selecting Subscribe a New Extension leads you to a page where you can enter the user information as shown below The Extension Nr is the eight digit SIP number assigned to your extension The first five are fixed by the SIP Server and canno...

Page 55: ...he name Authentication Password and SIP ex tension number for entry into the Quadro later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed Fig I 48 SIP Services Your Extension page This table shows unreg in the Stat column This entry will change to reg when the re quired settings in the Quadro are complete and the Quadro suc...

Page 56: ...egis tered and can then be used Login into the Quadro and go to Extensions Management Fig I 49 Extensions Management page Select the first extension to change by clicking the appropriate checkbox and press Edit functional button The Extensions Management Edit Entry page will be displayed Go to the General Settings page and adjust the Display Name as needed Fig I 50 Extensions Management Edit Entry...

Page 57: ... address must be entered If you use the Epygi SIP server you may enter sip epygi com Most SIP server providers including Epygi use port 5060 as the Registration SIP Port You may leave the default entry as is Select Registration on SIP Server if you want to establish and receive IP calls Click the Save button to activate the settings Other settings of the extension might be also modified from Exten...

Page 58: ...16x 16xi SW Version 5 3 x 58 If you go back to Epygi s SIP Server you will find the value reg for this number in the col umn Stat Reg This will indicate that the Quadro has successfully registered the new num ber If this does not happen after a few minutes again verify the SIP Number and pass words ...

Page 59: ...Checking for physical link WAN link ok Checking IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reached Primary nameserver reached Secondary nameserver not configured www epygi com reached STUN Network Address Translation NAT Check External visibible address 212 126 210 179 Detected NAT type Restricted cone Performing MTU Discove...

Page 60: ...stration information for the auto attendant and each connected extension the Detected Connection Type is shown If Quadro is placed behind a NAT router and the STUN is enabled the detected connection type and the IP address of this router s WAN port are displayed Fig I 54 SIP Registration Status page Quadro cannot work behind your router if Detected Connection Type is one of the follow ing Unknown ...

Page 61: ...rsal manually as explained in Appendix Configuring NAT Traversal If you are unable to resolve your problems please send us a technical support request on the Support section of http www epygi com Please prepare a system log file and at tach it to your request To download the system logs open the System Diagnostics page System menu item Di agnostics and click Download System Logs ...

Page 62: ... 4xi Quadro16x 16xi SW Version 5 3 x 62 Appendix Pin Assignment of ISDN Pin Signal 1 N C 2 N C 3 SSR1 4 SSX1 5 SSX2 6 SSR2 7 N C 8 N C Fig I 55 Pin Assignment of ISDN in User mode Pin Signal 1 N C 2 N C 3 SSX1 4 SSR1 5 SSR2 6 SSX2 7 N C 8 N C Fig I 56 Pin Assignment of ISDN in Network mode ...

Page 63: ...ing the Connections Quadro2x 2xi Quadro4x 4xi Quadro16x 16xi SW Version 5 3 x 63 C Co op py yr ri ig gh ht t 2 20 00 03 3 2 20 01 13 3 E Ep py yg gi i T Te ec ch hn no ol lo og gi ie es s L Lt td d A Al ll l r ri ig gh ht ts s r re es se er rv ve ed d ...